What do you like best about the product?

Both the web and mobile apps are very user friendly, it's easy to navigate even for the less IT inclined

What do you dislike about the product?

The mobile app can on occasion be slow to load/open if unused by a Resource for a few days

What problems is the product solving and how is that benefiting you?

We've reduced the duplication of administrative tasks including scheduling, dispatching of documents, data entry & resource allocation. In the past we were dependant on numerous platforms. Using Skedulo has helped us condense this down to only two.

Recommendations to others considering the product:

Both the web and mobile apps are very user friendly, it's easy to navigate even for the less IT inclined. Both are constantly being upgraded with new features and if you have any issues/problems, the knowledge base can more often than now answer your question/s and then some.

What do you like best about the product?

This app is very user friendly! I found that without training I could figure it out easily.

What do you dislike about the product?

Logging in the first time can be tricky. You have to reset your password, etc to get started.

What problems is the product solving and how is that benefiting you?

It is very efficient for scheduling

What do you like best about the product?

Job set up is easy and are staff are able to write their clinical notes live through the app with guaranteed data security. This has saved our staff a lot of time and improved efficiency.

What do you dislike about the product?

For our client base and business operation, we are unable to make use of the automatic scheduling / optimised scheduling feature and therefore all scheduling is completed manually by our schedulers. If there was a way to help aid appointment confirmation with clients that would be great!

What problems is the product solving and how is that benefiting you?

Better visibility over staff schedules, how long jobs are taking and storage of clinical notes etc. This has saved quite a bit of time.

What do you like best about the product?

With all of the great features Skedulo offers the simplicity of their "swimlane" UI is the most useful for my use of Skedulo.

Skedulo's integration with Salesforce allows for a highly streamlined process when managing schedules and adding new jobs to a schedule. The raw data power that Salesforce is able to pump out is harnessed very effectively by Skedulo.

What do you dislike about the product?

There is only a limited amount of data that can be viewed in swimlanes. The more information that we can grab at-a-glance when viewing the schedule the better.

What problems is the product solving and how is that benefiting you?

Building and maintaining a smoothly running schedule across several cities spanning many provinces and states is not a problem in and of itself but implementing Skedulo has significantly increased our productivity when managing such a behemoth of schedule.

What do you like best about the product?

The integration with Salesforce is a standout. It helps keep is connected. We had minimal CRM coverage prior to this, so to have this completely integrated with Salesforce has opened a lot of options for us. We may even be moving close to SF being the CRM for the whole company due to our experience.

What do you dislike about the product?

The only thing I have disliked is the time difference between our offices (est) and theirs (mst and pst) sometimes conflicting. Also the overseas developers can be an issue due to fixes needing to happen overnight.

What problems is the product solving and how is that benefiting you?

We have had 0 basis for scheduling in the past. We didn't know how to be efficient. Skedulo has offered that and then some. We realized we could have better eyes on our resources and still use that technology to help keep them safe. Plus the ability to integrate timesheets and the reporting of Salesforce has given us financial returns.

Recommendations to others considering the product:

May be the easiest yes you ever make for scheduling.

What do you like best about the product?

Skedulo integrates with Salesforce well, it is helpful to be able to be able to see skedulo data in salesforce and update via Salesforce's data loader.

What do you dislike about the product?

Not a great solution for recurring route-based businesses. No way to create indefinitely recurring routes. Recurring schedules must always be given end dates. If you set the date out too far, you'll bump up against your Salesforce API limits every time you want to make a change. Skedulo offers no way to automatically renew recurring schedules, so we've had to hire freelancers to manually go through all of our jobs and manually extend the schedules out using a "trick" to get the pattern builder to reappear (change the date of the last job in the series to another day, apply it to that job only, then change the date back and this time apply to all jobs to trigger the pattern builder to reappear, where you can now extend the schedule out again). Everything in Skedulo we do requires some sort of trick to get it to do what you want to do, making training employees on how to use it very difficult and frustrating for everyone.

Additionally, changes to recurring schedules are especially burdensome. Every change requires confirmation to apply the change to all jobs in the series, meaning that if you have multiple changes to make to a job you must make one change, wait for the pop up, confirm all jobs, make your next change, wait for the pop up. This makes keeping routes updated a very time intensive process and is requiring us to hire a full time person to essentially navigate skedulo's clunky interface.

One of the best features of Skedulo, the drag and drop functionality, is very temperamental and takes multiple tries to get the job to stick to your mouse, making schedule changes very frustrating and time-consuming. You'll spend more time than you need to trying to fight Skedulo's interface to try to get your changes reflected in the system. Additionally, as mentioned before, when you do make the change, for example moving a job to another resource's swimlane at a different time, you'll get a never ending series of pop ups asking you if you want each change to apply to all jobs in the series or just that job. That includes 1) removing the resource from the job 2) adding the new resource to the job 3) change the date and time of the job. When you have many jobs to change around, this turns into an all day activity.

Skedulo doesnt handle errors well. If the current view, whether it is the swimlane or a resource calendar view, contains a job that is missing a data field, the whole interface will fail to load. This will require you to start a data loader scavenger hunt to try to match us the vague error message with the job that is causing the error in data loader. No work can be accomplished until that error is fixed.

There also is a never ending stream of error messages that follow you wherever you go in the system on every page and menu, many of them vague and require you to contact support to figure out why you are getting them.

What problems is the product solving and how is that benefiting you?

Giving our technicians a schedule and having that data come from and back into salesforce. The integration with salesforce is the main feature we are looking for. The fact that they are cheaper than Field Service Lightning is why we went with them, but apparently we are getting what we paid for....

What do you like best about the product?

I like how you can see all the technicians' schedule all at once.

What do you dislike about the product?

I don't have anything that I don't like about Skedulo.

What problems is the product solving and how is that benefiting you?

All the notes from Skedulo gets transferred to Salfesforce and it's very helpful as we don't miss information.

What do you like best about the product?

Time management,team management and take care of you customers

What do you dislike about the product?

We have no problem with this application

What problems is the product solving and how is that benefiting you?

Time management and organize our team and communicate with you team and customers

Recommendations to others considering the product:

Absolutely

What do you like best about the product?

Skedulo provided a great project team that were flexible, on board and ready to work within our processes and policies. It made it easy to deliver this project. Although we were struck with the Covid-19 pandemic which interrupted our field sales, Skedulo worked with us for a delayed go live and still provided excellent support.
The product is one of the most user friendly scheduling tools I have used and provides great insight to your agents schedules and where abouts.

What do you dislike about the product?

I would recommend for smaller field teams like ours, that you can remove the region filter. It would be great to see more focus on the sales side of field scheduling such as Skedulo being used on lead as native.

What problems is the product solving and how is that benefiting you?

Due to the Covid-19 pandemic we haven't been able to realise the full potential of Skedulo however we expect, more field appointments per week due to reduced travel time resulting in more sales and savings on running costs.

What do you like best about the product?

Easy to use, quick scheduling, ability to schedule multiple resources. Map view is very beneficial for route planining.

What do you dislike about the product?

On mobile app notes can be accidentally deleted by users.

What problems is the product solving and how is that benefiting you?

We are solving scheduling and route planing for our crew
Time & control .I got more time focusing on other tasks as scheduling is quick also it is giving me more control and ability over planning upcoming project.

Recommendations to others considering the product:

Try it you will not regret it. You will have more control over scheduling, route planning it is great app easy to use for dispatchers and for field personnel.