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No fuss, use-friendly application that delivers
What do you like best about the product?
the Skedulo interface is simple and doesn't lag
What do you dislike about the product?
I don't dislike the app as it is helpful in my role
What problems is the product solving and how is that benefiting you?
The ease of use in booking my team and ensuring that my team's schedules are set is just as convenient as looking at your mobile calendar.
Skedulo is not as smooth as I think at the moment. Hope it imporved to suit our company better.
What do you like best about the product?
It can be customized to the way we like. Support team is helpful sometimes.
What do you dislike about the product?
There are bugs causing issues after released.
What problems is the product solving and how is that benefiting you?
We are working on a project to improving Skedulo so that it will give users a better experience platform.
Recommendations to others considering the product:
A properdesigning, planning and mapping of what require from users point of view.
Wonderful product, fantastic support
What do you like best about the product?
From sales to implementation and ongoing support, we've had such a wonderful experience with Skedulo. They make the time to connect with us and genuinely pay attention to our issues. I love knowing that we have an advocate for our needs.
What do you dislike about the product?
Some of the functionality that should be "standard" isn't. However, with every issue we've run into, our support team has worked with us toward resolution. As I mentioned before, I genuinely feel like our support team is invested in advocating for our success.
What problems is the product solving and how is that benefiting you?
We're currently working on tweaking some functionality on job offers to customize messaging that resources see. Making these changes will allow us to improve our efficiencies by getting the appropriate information in front of our resources.
Invaluable tool for mobile workers
What do you like best about the product?
Ease of use, clean design, integrates with Salesforce well. Able to capture appointments in real time and see if anything needs attention. Tags also help us find the resource we need for a job all in one place. Availability tracking and utilization tracking is possible with Skedulo. Integration with navigation helps resource find where they need to go without leaving the app.
What do you dislike about the product?
Availability needs tailoring to work; it isn't set up out of the box. Sometimes, users experience glitches in the field and need to reset the app/ phone. Early on, we were having issues with android users. Seems optimized for iOS. Cancellation of appointments has limited reasons that often do not fit the description of cancellation. Stacking appointments (two at the same location) is sometimes difficult to see on the swimlane and the actual time tab. I also wish there were notifications available. Activites tab is not utilized. A wider view of swimlanes (monthly) would benefit admins.
What problems is the product solving and how is that benefiting you?
Able to streamline appointments and save time scheduling. All information needed for the worker is in the app, which has decreased mistakes and increased productivity on both ends. Attachments also allow all required documents in one place, which can be viewed when needed. Skedulo has improved oversight on appointments for our operations team.
Recommendations to others considering the product:
Have a demo and request availability patterns from the get go. Also be wary of large workforces as licenses need to be discussed. Logging in is a pain for some technologically challenged workers. Work with the Skedulo team to build the interface needed to run Skedulo- for our application, it took about a month of building.
Makes large scale work so much more manageable
What do you like best about the product?
I enjoy the job statuses feature. It is so nice to be able to keep up with appointments in real-time versus trying to track down individuals and confirm everything is going smoothly.
What do you dislike about the product?
I would like to see how many times I have sent reminder notifications to a resource.
What problems is the product solving and how is that benefiting you?
Sometimes it is tough to train new resources on the app since the administrators don't have access to the app. The benefits are keeping track of work in real-time and allowing for everything to be in one central place.
Organized call
What do you like best about the product?
There was communication the call was speedy and organized.
What do you dislike about the product?
I just wish there was a better way to see everyones schedules and info
What problems is the product solving and how is that benefiting you?
At my last hospital we used ANSOS and Web Scheduler. These systems had a way to view each persons schedule individually with their personnel information and a section for notes. They also had a way to view everyones schedule and see all their names and times scheduled. I really wish skedulo had those features.
Review of Skedulo
What do you like best about the product?
That it is integrated with salesforce and is very easy to use from one database to the other. Able to capture a lot of data on Skedulo. Easy way of rostering staff to jobs. Easy to update staffs availability and unavailability. Easy to modify days, times, resources. Jobs are sent to resources are sent in real time. Job numbers are easy to follow. Screen layout is easy to follow and understand. Use of tags and being able to filer out certain requests for resources. real time job statuses. view of total travel time, total time scheduled and average travel time. Swim lane snapshots, being able to push or TXT resources to notify them of checking in/ out or updates to jobs. Calendar view of ongoing bookings provides a great snapshot of reoccurrence days.
What do you dislike about the product?
From a resource perspective it is slow and glitchy. As we use NDIS if a mistake has been made and the incorrect line item has been used you can not change to the correct line item attached to the clients account. You cant 'rollover' supports when the reoccurring job has ended. Some of the pop up errors do not indicate what problem is occurring.
What problems is the product solving and how is that benefiting you?
WHS with resources. Rostering staff, the casual workforce are able to send updates of availability to administrators in real time. Passing on information to the resources quickly and efficiently from the clients attached to the jobs. Travel time to and from jobs. efficient and effective billing to clients NDIS plans. Job numbers are easy to follow.
Recommendations to others considering the product:
being cautions of not adding to much 'out of the box'. Over the years it has slowed down the system from both a resource and administration perspective and causes implications around WH&S. Recommend it for the amount of features Skedulo provides.
Skedulo Review
What do you like best about the product?
The timesheet and custom forms, which brings more flexibility from Salesforce to Skedulo.
What do you dislike about the product?
Nothing really dislike, maybe the speed of syncing data between Salesforce and Skedulo. The other part might be there is no space for us to customize Skedulo mobile app.
What problems is the product solving and how is that benefiting you?
Adding custom forms, letting workers adding/managing their timesheets and activities. Some Skedulo custom settings such as sync schedule data automatically between Salesforce and Skedulo.
Recommendations to others considering the product:
All good
Skedulo is great but there is room for improvement here and there
What do you like best about the product?
I like the fact Skedulo reduces the time needed to schedule work for my team. It has a modern and easy to use interface on the desktop which makes my scheduling work more enjoyable. I also like the fact I am able to run off informative reports about the work my team is doing.
I also appreciate Skedulo release updates to the system with improvements.
I also appreciate Skedulo release updates to the system with improvements.
What do you dislike about the product?
I find the mobile app is not as stable and reliable as it could be. At times, we get sync errors resulting in records not being updated properly. These seem to be caused when mobile data is patchy. The app doesn't seem to work very well when it is offline - I have raised this to the support team and I am aware this is being looked at.
What problems is the product solving and how is that benefiting you?
In my role, I schedule quite a large number of jobs each week and I also support my colleagues with using the system.
I find Skedulo saves quite a lot of time spent on scheduling of work in comparison to the system I used to use.
I find Skedulo saves quite a lot of time spent on scheduling of work in comparison to the system I used to use.
Recommendations to others considering the product:
I would recommend others to study Skedulo's support pages thoroughly as the system has a lot of functionality compared to other systems which can seem daunting at first but the support pages helped me get a better grip of the system's functionality.
Skedulo Works!
What do you like best about the product?
Our users find Skedulo a modern and a dynamic application. They appreciate the modern and responsive user interface and the reduced time it takes to schedule & complete internal recording processes.
As a Systems Manager, I appreciate Skedulo's flexibility within their professional services team. Implementing Skedulo within our organisation involved not only the core scheduling functionality but also involved quite a few customisations. The team has been very helpful in exploring how we could revise our internal processes to best work with Skedulo.
As a Systems Manager, I appreciate Skedulo's flexibility within their professional services team. Implementing Skedulo within our organisation involved not only the core scheduling functionality but also involved quite a few customisations. The team has been very helpful in exploring how we could revise our internal processes to best work with Skedulo.
What do you dislike about the product?
I would prefer to have a clearer oversight of upcoming features & updates - product roadmap. I am aware Skedulo is a dynamic company constantly working on the product to bring new features - both included in core subscription and as paid addons. I would find it helpful to have a better foresight of planned updates and product road map so that I can consider these in our internal implementation plans.
What problems is the product solving and how is that benefiting you?
Simplifying scheduling processes resulting in reduced time needed to schedule and reduced amount of staff needing to do it.
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