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Skedulo Brought Us Into the Modern Age
What do you like best about the product?
Before we were using Skedulo, we were using email to communicate shift information with our cleaners, and spreadsheets to track availability, scheduling, and checking in/out. Skedulo has allowed us to schedule with ease, communicate the schedule and the needs of each appointment to our cleaners, track check ins/outs of each appointment within the app (previously emails as well). By not needed to spend so much time tending to the scheduling, we are able to focus our attention and efforts on other aspects of our company to help it improve and grow across the board!
What do you dislike about the product?
It would be helpful to have more customizable capabilities, especially with job tags and resource information as viewable on the swim lane.
What problems is the product solving and how is that benefiting you?
As previously mentioned, our scheduling capabilities have greatly improved, and we have had to opportunity to focus our energy on other aspects of the business. To take things one step further however, Skedulo has even helped improved office morale, especially between departments. Since all schedule updates are able to be easily viewed within real time, our Ops and Sales teams have been able to communicate more effectively and better work together.
Recommendations to others considering the product:
If you are looking for a way to better manage/schedule your workforce/resources, and want to work with a company who genuinely cares about improving their product to better the needs of their customers, and who also goes out of their way to provide help, resources, and opportunities for learning and better your company, then Skedulo is the right fit for you.
MCM Review
What do you like best about the product?
Support, has to be. The account managers are very quick to jump on and provide assistance / guidance where required.
What do you dislike about the product?
Not much stuff are there to mention on this one.
What problems is the product solving and how is that benefiting you?
Shift login and timesheet managements for the field workers to record shift info as well as the client info to Salesforce.
A way to differentiate your business to both your employees and customers at the same time.
What do you like best about the product?
Skedulo is a customizable platform to manage a remote workforce. The customizations have allowed us to streamline our internal processes and also engage our customers in a new, innovative way.
What do you dislike about the product?
In the early years of our time with Skedulo the customer service was challenging but in the last year has developed into a true partnership and for that I am grateful. We have turned to Skedulo during COVID to make urgent changes to meet the dynamic, quickly evolving needs of our organization as we adapted.
What problems is the product solving and how is that benefiting you?
We are now able to schedule our families with the best fitting clinician right off the bat. We can find the clinician with the right skill set that is also the most efficient and get them connected to a family. We also have the ability to communicate directly with our patients and their families (customers) using this platform.
Skedulo is great overall
What do you like best about the product?
Out of the box had most of what we needed
What do you dislike about the product?
Very difficult to customize to your particular situation but Skedulo is very good about listening and updating their features to fit our needs.
What problems is the product solving and how is that benefiting you?
Skedulo cleaners and keeping that organized. Automating their check-ins and then using that data to create reports.
Recommendations to others considering the product:
Do your research and look closely at what you need. But also know that Skedulo is very good at listening to your concerns.
Straightforward
What do you like best about the product?
I find the program user friendly and easy to follow.
What do you dislike about the product?
The swimlane could be more dynamic with more capabilities pertaining to each appointment.
What problems is the product solving and how is that benefiting you?
Scheduling. Quick access to information regarding the different stages our cleaners are in.
Recommendations to others considering the product:
Quick and user-friendly scheduling tool.
Easy Scheduling System
What do you like best about the product?
Quick and efficient, easy to use and find appointments. Works great with Salesforce. And it was a smooth transition when we switched from our other scheduling software to skedulo.
What do you dislike about the product?
On my laptop, the viewing is smaller. I would need a bigger screen to see everything. On mobile app my staff can accidentally delete notes.
What problems is the product solving and how is that benefiting you?
Since it is efficient to use, I spend less time scheduling and looking up appointments giving me ability to focus on my other day to day tasks
Recommendations to others considering the product:
Great App, easy for users and admin. Works will with Salesforce. Once you try Skedulo, you won't be needing to look for any scheduling app.
The Skedulo tool is fantastic.
What do you like best about the product?
I love the interface, the functionality, and the speed with which the Skedulo team are developing the product to meet client needs. Their Account Management is also excellent.
What do you dislike about the product?
There could be some improvement with the information that is shown / ability to withhold certain details seen within the app. We still need to use Whatsapp
What problems is the product solving and how is that benefiting you?
Job dispatch efficiency has improved and we engage our clinicians more promptly.
User friendly, ever evolving with an extensive knowledge base
What do you like best about the product?
Both the web and mobile apps are very user friendly, it's easy to navigate even for the less IT inclined
What do you dislike about the product?
The mobile app can on occasion be slow to load/open if unused by a Resource for a few days
What problems is the product solving and how is that benefiting you?
We've reduced the duplication of administrative tasks including scheduling, dispatching of documents, data entry & resource allocation. In the past we were dependant on numerous platforms. Using Skedulo has helped us condense this down to only two.
Recommendations to others considering the product:
Both the web and mobile apps are very user friendly, it's easy to navigate even for the less IT inclined. Both are constantly being upgraded with new features and if you have any issues/problems, the knowledge base can more often than now answer your question/s and then some.
Great Company!
What do you like best about the product?
This app is very user friendly! I found that without training I could figure it out easily.
What do you dislike about the product?
Logging in the first time can be tricky. You have to reset your password, etc to get started.
What problems is the product solving and how is that benefiting you?
It is very efficient for scheduling
User friendly scheduler for our mobile staff
What do you like best about the product?
Job set up is easy and are staff are able to write their clinical notes live through the app with guaranteed data security. This has saved our staff a lot of time and improved efficiency.
What do you dislike about the product?
For our client base and business operation, we are unable to make use of the automatic scheduling / optimised scheduling feature and therefore all scheduling is completed manually by our schedulers. If there was a way to help aid appointment confirmation with clients that would be great!
What problems is the product solving and how is that benefiting you?
Better visibility over staff schedules, how long jobs are taking and storage of clinical notes etc. This has saved quite a bit of time.
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