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Good management tool for your team.
What do you like best about the product?
Lots of customization on how to organize and manage your team. Plenty of filtering options. We are in the beginning phases or using it but being able to electronically monitor and dispatch work is great.
What do you dislike about the product?
There is a decent learning curve on how to use it. Some of our less tech savvy users will struggle.
What problems is the product solving and how is that benefiting you?
Organization of dispatching work. Also now managers can view where all field employees are and are going to be.
Recommendations to others considering the product:
This tool requires a decent learning curve. It does have a good dispatch system and has been a good field management tool.
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Skedulo Positive Experience
What do you like best about the product?
Expertise in regards to workforce management. Quickness of implementation. Ability to configure for our particular workflow. Efficiency gains realized.
What do you dislike about the product?
Complexity of licensing model when used with Salesforce,.
What problems is the product solving and how is that benefiting you?
Moving from a spreadsheet based scheduling workflow where data could not be shared easily and our scheduling team has to make many phone calls to our field service individuals to validate availability to a workflow where our workforce using a mobile app for scheduling and all communications are digital. Benefits realized are a significant efficiency gain across all stakeholders.
Great Scheduling tool
What do you like best about the product?
Web app is easy to see what jobs are on going and make changes. Mobile app is very user friendly and easy to use for the technicians
What do you dislike about the product?
mobile app occasionaly breaks down, doesn't synch and generally has some issues once and awhile
What problems is the product solving and how is that benefiting you?
using clock in and out status to record time on site and to invoice. Uploading pictures and documents is great
Recommendations to others considering the product:
Great product, a must use for any company dispatching technicians
Skedulo Scholastic
What do you like best about the product?
Modern UI and integration with Salesforce and service now!
What do you dislike about the product?
Yet another SaSS subscription. There is also significant overlap in functionality from other expensive services we already subscribe to.
What problems is the product solving and how is that benefiting you?
We have a distributed team of contractors and had no centralized tool for managing them. This product allows us to manage our workforce and improve their workflow by directly integrated to our salesforce CRM>
Great experience overall!
What do you like best about the product?
Everyone I have worked with at Skedulo has been extremely helpful. They all seem to have extensive knowledge of their product and really care about helping their customers roll it out successfully.
What do you dislike about the product?
The only negative would be some of the time difference issues. Being EST sometimes it was difficult to find times that would work with PST or Australia.
What problems is the product solving and how is that benefiting you?
We run the majority of our business processes through Salesforce. We have a backend home grown system that we are working to sunset and move everything into Salesforce. Scheduling for our implementation team was something we were doing outside of Salesforce and we did not want to have to custom build a solution. We were able to use Skedulo and where custom dev was needed they helped us to get there.
Solid FS product
What do you like best about the product?
It has a clean UI and is easy to use with SF
What do you dislike about the product?
As always there are some known limitations to platform licenses
What problems is the product solving and how is that benefiting you?
Scheduling and work order management
So far so good
What do you like best about the product?
Although we have not fully implemented the product yet at our company, we are still in the development and testing phase, the product is very easy to use and was easy to configure.
What do you dislike about the product?
So far nothing has come up to dislike specifically, I assume we will eventually run into a use case that is not out of box and I am confident working with Skedulo we can solve it. Change is hard for people so that will be the biggest hurdle.
What problems is the product solving and how is that benefiting you?
Eliminating paper processes for our traveling workers, which will save costs and also time.
Review of Skedulo Tool during Sanbox Implementation Testing
What do you like best about the product?
The support team is very attentive and willing to lend a hand.
What do you dislike about the product?
There appears to be a lack of examples of how the product has been deployed elsewhere as to help structure how our business can utilize Skedulo fully.
What problems is the product solving and how is that benefiting you?
USP Technologies is using Skedulo to help optimize our field resources, drive rigor and accountability in our execution to our customer commitments, and archive field collected data so that it can be used to drive business decisions.
Recommendations to others considering the product:
Appears to be an excellent resource management tool.
Great customer service, easily customizable.
What do you like best about the product?
The group of staff at Skedulo are very knowledgeable and quick to help! We use Skedulo on a daily basis to dispatch technicians, and the very few problems we have, get resolved quickly.
What do you dislike about the product?
It is definitely tailored towards same town, quick events. Our service events often take multiple days, and its a little messy to get it to do that. However, I must say, the recent update was a step in the right direction for us!
What problems is the product solving and how is that benefiting you?
We are able to quickly and accurately dispatch our service technicians with all needed information.
We have seen a growth in productivity, as well as accurate time reporting.
We have seen a growth in productivity, as well as accurate time reporting.
Recommendations to others considering the product:
I would recommend Skedulo to same day service / delivery businesses. There are some changes I would like to see made for our company, but I think we are a very small portion of the customer base, in a very niche market. Overall, Skedulo has delivered us the best bang for our buck over other ERP type systems. They are headed in the right direction to take over the market, and I feel they will get there sooner rather than later.
Their tech support / sales team are very good at understanding your wants and needs, and acting on them to give you the best results possible.
Their tech support / sales team are very good at understanding your wants and needs, and acting on them to give you the best results possible.
Great workforce management tool plus Skedulo are a great Company that listens to its user base.
What do you like best about the product?
Skedulo are a Company that are really engaged with their user base
What do you dislike about the product?
The way the field app syncs data back to Skedulo / Salesforce
What problems is the product solving and how is that benefiting you?
Skedulo has helped us solve a number of issues and pain points.
Scheduling issues relating to optimising Technicians workloads and routes with the help of the Skedulo Web App (scheduling tool), this is what Skedulo does at its core and it does it really well.
The ability the customise the field app (Skedulo X) is also particularly useful and has allowed us to rationalise various applications and make the experience for our field staff more seamless and integrated.
Customer visibility / engagement - because Skedulo can come as a Salesforce package the Data is held in Salesforce which means we have the ability to easily expose this information to our customers, giving them the assurance that we are doing what we say we are doing. This area alone has certainly helped close out a few deals.
Scheduling issues relating to optimising Technicians workloads and routes with the help of the Skedulo Web App (scheduling tool), this is what Skedulo does at its core and it does it really well.
The ability the customise the field app (Skedulo X) is also particularly useful and has allowed us to rationalise various applications and make the experience for our field staff more seamless and integrated.
Customer visibility / engagement - because Skedulo can come as a Salesforce package the Data is held in Salesforce which means we have the ability to easily expose this information to our customers, giving them the assurance that we are doing what we say we are doing. This area alone has certainly helped close out a few deals.
Recommendations to others considering the product:
If you are looking for a workforce management tool that allows you to schedule out your field staff or assets, I would definitely recommend Skedulo. If you give your field staff all the jobs they will be doing on the first of the month and you leave them to there own devices (no scheduling) then this probably isn't the right tool.
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