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Program Manager Review of Skedulo
What do you like best about the product?
Easy for field to use, great SFDC integration, great support staff.
What do you dislike about the product?
Some system limitations can be tricky to work around, but from my conversations is sounds like these are being worked on. Primarily scheduling resources between regions.
What problems is the product solving and how is that benefiting you?
Efficient and visible national scheduling, ability to better track and monitor store staffing levels and expected hourly requirements.
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External scheuling made easy
What do you like best about the product?
What I love most about Skedulo is the ability to customize its integration with Salesforce.
What do you dislike about the product?
Skedulo doesn't have advanced technical support during US hours. In the past we've had issues with the Skedulo managed package and needed support but their engineer being based in Asia was only able to provide it during our off-peak hours
What problems is the product solving and how is that benefiting you?
Skedulo allows us to commission a photographer to go out and take headshots of our clients without us having to facilitate any setup.
Recommendations to others considering the product:
I'd recommend making sure your process is defined before configuring Skedulo, for example, while the analytics Skedulo provides us through its Salesforce Integration list options within the app needs to be properly pre-defined for your service team.
Great scheduling system
What do you like best about the product?
The implementation team at Skedulo is the best. They did a great job at getting us off the ground quickly.
What do you dislike about the product?
Honestly, every single part of their support structure has exceeded my expectations so nothing to highlight here.
What problems is the product solving and how is that benefiting you?
We were hoping to reduce time to book a tour for our prospective tenants. We were able to drive down our scheduling time by more than 90%. A huge win for our business.
Great Customer Service
What do you like best about the product?
Meredith was extremely very helpful and responsive to all of my queries - she even assisted with issues with the integrated program we were setting up and without this help we could not have proceeded. Meredith went above and beyond!
What do you dislike about the product?
There was nothing I did not like about the service
What problems is the product solving and how is that benefiting you?
Skedulo was used as a complimentary program to Enrite care
Recommendations to others considering the product:
Very Useful for larger scale deployment
easy to use
What do you like best about the product?
Appointments are clearly laid out and the information is organized
What do you dislike about the product?
I would like to be able to see information about booked appointments
What problems is the product solving and how is that benefiting you?
removing confusion on when to book appointments
Great way to keep track of appointments!
What do you like best about the product?
I like the flexibility with updating availability. I also really like the different "views" - I toggle between the "by day" and "by week" views. I love the new feature where you can copy a phone number or email address directly from the app.
What do you dislike about the product?
Sometimes I have appointments canceled and they are not immediately removed from my schedule in the app, which can be a bit confusing.
What problems is the product solving and how is that benefiting you?
Skedulo has greatly improved my team's ability to efficiently tour more apartments. It allows me to see everything I need to in one place, and removes the need to log into salesforce from my laptop. It allows me to fit more tours in one day. I can also submit follow up notes directly through the app.
Useful features sometimes some bugs
What do you like best about the product?
Skedulo does a great job of iterating on our feature requests and providing creative solutions to our business needs. Proccesses that were previously manual and very subject to errors have since been automated which has allowed us to scale our sales org's output without having to dramatically scale the workforce
What do you dislike about the product?
Sometimes things don't work *exactly* as they should but the team is responsive and gets things fixed promptly.
What problems is the product solving and how is that benefiting you?
Automated Permission to Enter emails have been a game changer. This was previously a manual process subject to a lot of user error and to have the emails guaranteed to go out the night before allows us to scale to amount of tours we do without creating a massively burdensome workload.
Recommendations to others considering the product:
Have a clear idea of what you want the product to do and the Skedulo team will do their utmost to bring that to fruition. They do a good job of understanding what you need and delivering
Skedulo saves time with reliable, automated service.
What do you like best about the product?
We were able to configure Skedulo so that it fit our workflow. Skedulo made a complex, multi-step process simple and painless.
What do you dislike about the product?
I wish there were greater visibility to confirm that we had successfully made an appointment. Sometimes, I wish it were easier to query.
What problems is the product solving and how is that benefiting you?
Skedulo simplified our workflow from a tedious, multistep process to an easy, one-step process.
Recommendations to others considering the product:
Skedulo will save you time. It performs complex tasks with extreme ease.
Use Skedulo to see scheduled tours
What do you like best about the product?
I like that it is linked with Salesforce and I can add notes. I also like that I can use my phone and get the notifications.
What do you dislike about the product?
I am not a fan of the mobile app (the layout) and also the process of requesting an "unavailability" -- too tedious
What problems is the product solving and how is that benefiting you?
We've been able to make scheduling tours so much more easier and convenient for when we are out on the field. It has saved us so much time.
Skedulo makes life easier
What do you like best about the product?
Great for juggling multiple tours a day
What do you dislike about the product?
There is nothing that I don't like about about it.
What problems is the product solving and how is that benefiting you?
Scheduling tour on a large scale and saves us time by putting notes and tour information in one place.
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