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Very easy to use
What do you like best about the product?
The app is very simple and easy for the installers to use
What do you dislike about the product?
Some of the scheduling was been problematic
What problems is the product solving and how is that benefiting you?
Offline capabilities are great. Taking pictures of the installations and taking for time management.
Powerful tool
What do you like best about the product?
Flexible tool that can be configured to fit the needs of the business
What do you dislike about the product?
Performance of customized requirements sometimes impact system performance
What problems is the product solving and how is that benefiting you?
Mobile workflow scheduling.
Dedicated team, focused on customer success
What do you like best about the product?
Skedulo provides dedicated PM and team as well as hyper support (direct developer access) during post go-live
What do you dislike about the product?
variations in build quality, as defects are fixed, sometimes new ones creep in.
What problems is the product solving and how is that benefiting you?
Skedulo is our Field Service Application for our Phlebotomy and concierge at home health services. It manages the schedules internally and provides external access to customer on demand scheduling.
Recommendations to others considering the product:
Licensing starts at purchase, make the most of pre-development engagement time to reduce the wasted time of not being able to use the platform as it is being configured.
New Skedulo Implementation
What do you like best about the product?
I like that they treat customers in a more personal manner, not just a "sale"
What do you dislike about the product?
As with any implementation there are always bumps in the rd, so I cant say this is necessarily a dislike but it is always best to understand your business before engaging with a vendor like this.
What problems is the product solving and how is that benefiting you?
digitizing our mobile workforce. Going paperless
Recommendations to others considering the product:
Great alternative to dealing with Salesforce Directly
Filled in many of the gaps we had with other skeduling
What do you like best about the product?
The Skedulo team pitched it as a more custom UI and ability to solve for our new sales model - and they delivered on the custom features.
What do you dislike about the product?
Still dependent on some legacy WFM technology. Also, the custom built use-case means it is a little more costly and timely.
What problems is the product solving and how is that benefiting you?
One-click scheduling for new sales model. Previous sales model uses a competitive solution to Skedulo that was not feature-rich to solve the new problem.
Delivering Field Service
What do you like best about the product?
Mobile App, and integration with Salesforce, ability to structure our data that best suites the delivery of our services and to manage our account and order relationships.
What do you dislike about the product?
Calendar view on web app is improving still some more work to do. Road Map looks great in this area.
What problems is the product solving and how is that benefiting you?
Field Management and customer integration
Recommendations to others considering the product:
Great support and team. Very accommodating and great to work with.
Best Scheduling Product
What do you like best about the product?
The UI is very intuitive. Customer Service is great and the team is very knowledgeable.
What do you dislike about the product?
Mobile app breaks down sometimes. But, everything else is great so far.
What problems is the product solving and how is that benefiting you?
Workforce Management, Scheduling jobs is easier then before.
Great solution
What do you like best about the product?
The jobs console provides users the ability to manage effectively.
What do you dislike about the product?
Better integration with Google maps/directions API. Bundle solution so customers do not need to acquire their own licenses.
What problems is the product solving and how is that benefiting you?
Automation of dispatching and work order management. Better data collection by field staff.
Great support and implementation team!
What do you like best about the product?
We have been customers for over a year and have had a great relationship with the team at Skedulo! During the build, roll out and now maintenance and support we have no issues getting the responses we need and in a timely manner.
What do you dislike about the product?
While I loved working with everyone there, we had some time zone issues with us being in EST.
What problems is the product solving and how is that benefiting you?
Ease of scheduling our field team and reporting in Salesforce.
Operations Manager
What do you like best about the product?
The ease at which the system allows me to find a resource for a job. By location, time, date, and skill of resource.
What do you dislike about the product?
The locked down function, but that could be my companies rules.
What problems is the product solving and how is that benefiting you?
Quickly finding a resource for a customer's job requirements. TIme optimization!!!
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