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Adaptable Platform
What do you like best about the product?
The automatic emails notifying our customers is extremely helpful. I have also had some great customer service help. They always get back and help you find a solution. Our service use for Skedulo is different than many others but we have been able to adapt it for our use.
What do you dislike about the product?
It would be nice to color code the jobs based on the type we select.
What problems is the product solving and how is that benefiting you?
We use it to schedule our delivery to customers and our manpower on delivery and in store.
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Great visual scheduling app
What do you like best about the product?
Easy to view and get real time status that can be communicated to sales team and customers
What do you dislike about the product?
Would like to see better integration with mobile app
What problems is the product solving and how is that benefiting you?
Provide real time visibility to sales and accurate info to customers on open time slots
Satisfied
What do you like best about the product?
Customer support is great everything I asked for was completed in a timely manner
What do you dislike about the product?
A lot of bugs
Many upgrades with first year
Many upgrades with first year
What problems is the product solving and how is that benefiting you?
Scanning and field tracking
Recommendations to others considering the product:
Do it
Amazing Field Service Product
What do you like best about the product?
Skedulo gave us a field service solution that seamlessly integrated with our Salesforce org. Their team of developers is amazing and are always helpful in adding new features as we grow.
What do you dislike about the product?
Have not had a bad experience yet. Every bug we have found has been fixed within 24-hours.
What problems is the product solving and how is that benefiting you?
Field service, scheduling, and automated billing.
Recommendations to others considering the product:
Don't try to solve every single field service problem with your first implementation.
When it works it is a beautiful thing, when it doesn't it is absolutely painful
What do you like best about the product?
Simple interface - once people get it it really enables efficiency and ease of use.
What do you dislike about the product?
Travel estimation not accurate because based on as the crow flies estimation rather than route-based.
Booking appointments has constraints that we found out after go live and need to work around.
Cannot use it when there is no network coverage.
Booking appointments has constraints that we found out after go live and need to work around.
Cannot use it when there is no network coverage.
What problems is the product solving and how is that benefiting you?
efficiency; responsiveness to customers
Still working on realising these benefits
Still working on realising these benefits
Skedulo Review
What do you like best about the product?
I like how up-to-date Skedulo is. They make is east to manage appointments, give etas, and keep track of meetings. It works well in our business.
What do you dislike about the product?
There isn't much that I can say that I dislike about Skedulo. There help and support could be a little faster, but they have eventually answered all of my questions.
What problems is the product solving and how is that benefiting you?
We use Skedulo to get in touch with our mobile workers. If a customer makes a request we are able to set up alerts and relay information efficiently.
Recommendations to others considering the product:
I would recommend getting acquainted with the product well and not being afraid to see if certain things work. It's very capable and there is a lot it can do.
confortable interface and surprisingly simple
What do you like best about the product?
It's clear, simple, fast and accurate, love it.
What do you dislike about the product?
I don't like the colours. Just a personal note.
What problems is the product solving and how is that benefiting you?
I'm just using it for organising my employees and workforce management, its amazing for doing it. The simply, the best.
It is a great product
What do you like best about the product?
We have been using Skedulo for a while and we have never experienced any issue since then. It works smoothly and all upgrades they push periodically are seamless. Also, their support team is great and cooperative. We are happy to work with them and look forward to leverage this solution to our other business units.
What do you dislike about the product?
I do not have anything to dislike. The team and their cooperation is always great.
What problems is the product solving and how is that benefiting you?
We resolved so many problems in our Call Center that ranges from filtering out resources to schedule appointments based on their skill set, availability and daily, weekly limits. That was all manual before we brought in this solution and it was cumbersome.
Recommendations to others considering the product:
I would recommend to try anybody seeking seamless, easy to use, affordable scheduling, dispatch and field-service solution.
Skedulo has solved my F/S scheduling issues and allows visability to organization.
What do you like best about the product?
I like the calendar that can be viewed accross the organization. Sales can use it right in front of customers to check for availability without having to call me.
What do you dislike about the product?
Jobs are really meant for one day periods. I have one job last weeks.
What problems is the product solving and how is that benefiting you?
Everyone in the business can access my service schedule through Salesforce link.
Recommendations to others considering the product:
Try it out. Skedulo was great about customizing for my needs. The support for fixing bugs has been exceptional.
Not yet delivered
What do you like best about the product?
The concept and responsiveness of staff
What do you dislike about the product?
Integration with others which has not been competed
What problems is the product solving and how is that benefiting you?
Manual time sheet & rostering and integrating with client management service
Recommendations to others considering the product:
Make sure the partners chosen for integration can deliver as promised
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