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External reviews

289 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Health, Wellness and Fitness

Loved to Integrate Different Sources using Jitterbit!!!

  • June 09, 2019
  • Review provided by G2

What do you like best about the product?
It's a very good platform to integrate all kind of DB Sources, Salesforce, EDI.
What do you dislike about the product?
I loved Jitterbit since I started using this 5 years ago. It is really good product to use for integrations.
What problems is the product solving and how is that benefiting you?
I have solved Salesforce-DB Integration, EDI integration to outside warehouse and company is saving lot of money by doing that.
Recommendations to others considering the product:
I will highly recommend Jitterbit to others


    Irena B.

very good technical support

  • April 16, 2019
  • Review verified by G2

What do you like best about the product?
technical support is very knowledgeable and efficient. We were having trouble with specific data sources, and they could've easily said that our connectivity is our internal issue, but they persevered and figured it out. They also didn't let it linger too long, but scheduled a screen-sharing session pretty quickly.
What do you dislike about the product?
I don't have enough experience with the product to opine on this
What problems is the product solving and how is that benefiting you?
integration between back-office applications and Salesforce


    Computer Software

Amazing Integration Solution

  • February 01, 2019
  • Review provided by G2

What do you like best about the product?
Ease of use, user interface, functionality, flexibility, ability to manage the integrations easily with in-house staff. Jitterbit truly has the best experience all the way from lead to go live and post live customer support. They are so easy to work with and always put the customer first in pre-sales, demos, sales cycle, onboarding, installation/configuration, designing testing, and post go live customer support is amazing. Truly a great software solution and sold by a tremendous business with awesome employees.
What do you dislike about the product?
Nothing that I dislike about Jitterbit.
What problems is the product solving and how is that benefiting you?
Data integration and transformations between multiple systems like NetSuite and Salesforce.com. Automating processes with integrations.
Recommendations to others considering the product:
Buy Jitterbit. Its worth every penny and more. It does everything everyone says it does. No hidden feature gaps and pricing surprises.


    Higher Education

Great Tool for Integration

  • January 29, 2019
  • Review provided by G2

What do you like best about the product?
Great community and the agents on the machines run like clockwork - Great Support. We were given great support when starting out and even had a free POC to check that we could do the sort of integrations that we required. I was please to attend the user community event and present - This helped to get to know the culture well
What do you dislike about the product?
Occasionally have a few niggles but nothing that we wouldn't have in any other tool. Occasionally there can be a little trouble getting on-site consultancy but possibly that's because of the popularity of the product
What problems is the product solving and how is that benefiting you?
Multiple locations across the world, all accessing and updating finance, personal and transactional systems. We make sure that we use Jitterbit in conjunction with multiple internal and external sources both DB, API endpoints, hosted APIs and Azure!


    Victor B.

Fantastic Integration tool with fantastic support

  • January 24, 2019
  • Review verified by G2

What do you like best about the product?
The platform has many great features. The UI is great taking the complexity out of making connections to a wide variety of back-end platforms. Built in connections to a large number of enterprise systems makes connectivity and integration fast and simple. This allows for even a junior app/dev resource to get an integration up and running very quickly. This entire platform reduces integration timelines by virtually eliminating the complexity.
What do you dislike about the product?
We had some issues with a couple of the agent updates, but the spectacular support group was able to resolve them within hours
What problems is the product solving and how is that benefiting you?
We were able to integration our litigation divisions legacy time management platform with our NetSuite instance. This provided critical visibility from NetSuite into the financial metrics of the litigation division.
Recommendations to others considering the product:
We engaged several providers and none were able to make the integration with the time/billing management software. Jitterbit was able to achieve the integration after 2 phone calls


    Information Technology and Services

Works with Salesforce

  • January 21, 2019
  • Review provided by G2

What do you like best about the product?
It works with Salesforce. The designer allows you to visualize the process.
What do you dislike about the product?
Netsuite integration was difficult to configure. It is not very intuitive.
What problems is the product solving and how is that benefiting you?
Integrate Salesforce, Netsuite and a Local Database.

We were able to realize the integration between Salesforce and our Local Database.
Recommendations to others considering the product:
It works with Salesforce.


    Lee B.

Best middleware I have used...

  • January 14, 2019
  • Review provided by G2

What do you like best about the product?
I have used both the free and paid versions of Jitterbit. The free version allowed me to create ad-hoc and scheduled integration between various databases and Salesforce. The full paid version is outstanding. I used this whilst consulting at Anglian Water in Peterborough in 2017.
What do you dislike about the product?
Nothing comes to mind. Jitterbit is so easy to use and has such a huge depth of functionality that I would recommend to anyone.
What problems is the product solving and how is that benefiting you?
The level of integration is second-to- none. It's easy to use and you can set up rules using SQL if required. I integrated Salesforce for real-time updates, with SAP, RapidXtra (a billing solution for water companies), Sage and various other systems.
Recommendations to others considering the product:
THE BEST MIDDLEWARE ON THE MARKET! It isn't cheap but you get what you pay for and if you want to easily integrate multiple systems in real-time, Jitterbit is the way to go.


    Internet

Simple yet powerful tool for Salesforce

  • November 22, 2018
  • Review verified by G2

What do you like best about the product?
It makes it really easy to query, update, upset, delete, etc., our company's Salesforce data, plus the mapping feature is useful. It's secure since not only you have to use your Salesforce credentials but also a token generated.
What do you dislike about the product?
Maybe the way of naming the files, sometimes you get confused as to where the file got saved and under what name, but that really is not a big deal.
What problems is the product solving and how is that benefiting you?
Mass data updates including deleting, inserting, importing and exporting Salesforce records.
Recommendations to others considering the product:
Sure there are other similar tools out there for data management/manipulation but Jitterbit is very simple yet secure. Good enough for what we need it here in the company.


    Roy M.

My go to ETL Tool!

  • November 20, 2018
  • Review verified by G2

What do you like best about the product?
Three things: (1) I love being able to transform the data in the mapping stage and (2) I love that I can schedule and deploy reoccurring projects. (3) I love that unlike the apex data loader (which just allows you to save the mapping), Jiterbit saves the ENTIRE project from login to run, so you are only one click away from a rerun of a job. I love to set it and forget it! :)
What do you dislike about the product?
I wish the success and error files could have better naming conventions and the ability to choose where they are saved. I wished the mapping page had both the names and the labels for the Salesforce fields. I wish it had a progress bar to show how many records had been processed (either a count or a percent would be nice). But these are minor issues, I really love the tool!
What problems is the product solving and how is that benefiting you?
So many!!! One example... we have a Salesforce custom object that has a very limited shelf life (less than 90 days) and then it becomes clutter. So I set up a query/delete combo that purges these records that were last modified more than 90 days ago automatically on a weekly basis.

I also use it as my goto SOQL query because of it declarative interface. I click on the fields I want and it adds them to the logic. This is great for those who only know enough SOQL to be dangerous. :)
Recommendations to others considering the product:
Make sure to take your questions to the Success community... they are very responsive to posts. I've never had to wait more than a day for an answer.


    Drew K.

Great to work with

  • November 06, 2018
  • Review verified by G2

What do you like best about the product?
Their experience and service is amazing. They were extremely easy to deal with both when we had concerns arise to their sales team to their success team. They have made both the evaluation process and us getting off the ground as easy as it could be. Their customer service deserves repeating. It has been amazing!
What do you dislike about the product?
I have not had any experience with Jitterbit that has made our organization unhappy. They have delivered the product they promised and when a small concern arose they jumped on it with amazing customer service to get to the bottom of it and provide options and solutions to our organization.
What problems is the product solving and how is that benefiting you?
Integrations with other systems. From internal FTP to Database to external web services.
Recommendations to others considering the product:
They are easy to deal with and when you are considering their service they will demo your situation specifically.