What do you like best about the product?

Playvox WFM allows me to easily access & view my schedule directly in Zendesk, clearly outlining my day-to-day schedule. The integration directly into Zendesk makes for simple adherence.

What do you dislike about the product?

Occasionally, as the nature of customer service is unpredictable, I am unable to adhere perfectly to my schedule. It would be nice if there was a way in which I could slightly adjust my time, so as to not harm my score but ensure I am doing the work asked and required of me. I do also find the web version of this platform slightly more difficult to understand and experience issues requesting time off in the platform as well.

What problems is the product solving and how is that benefiting you?

Playvox provides me with a clear schedule ensuring I stick to the schedule set by my Manager. I enjoy the 5 minute reminders ensuring I stay on task, as it is easy to get distracted when assisting a customer.