Poor quality WFM system.
What do you like best about the product?
Playvox had a decent interface when it came to seeing other team members' schedules, and the colour coordination of different shifts was useful.
What do you dislike about the product?
Playvox was incredibly clunky and had a particularly poor user interface outside of shift checking. It took forever to be implemented and despite having to use it every day, the team found it incredibly difficult to use. Having to manually input when changing channels meant that time was wasted and our 'adherance' stat was always completely useless. Shift swapping was virtually impossible and the way of booking holiday was unclear.
What problems is the product solving and how is that benefiting you?
Capacity issues with the team and making sure people are on the right channel at the right time. We used it to schedule in shifts for our team and to manage time off and holidays.
Thank you for your feedback. We appreciate our customers feedback and work to improve the Playvox product from customer suggestions. Please reach out to your dedicated CSM to discuss the issues you are experiencing for further investigation and solutions on how we can help improve your experience.
Thank you for your feedback. We appreciate our customers feedback and work to improve the Playvox product from customer suggestions. Please reach out to your dedicated CSM to discuss the issues you are experiencing for further investigation and solutions on how we can help improve your experience.