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Rating Playvox
What do you like best about the product?
Easy to handle , I really like the way the platform looks like.
What do you dislike about the product?
Would like to get a short way to get some sort of informs like names
What problems is the product solving and how is that benefiting you?
it allows me to see schedules and confirm everybody is connected
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Playvox makes my work life 10x easier
What do you like best about the product?
I love that I have the ability to review my own stats, check my schedule, swap days, pick up shifts, and request time.
What do you dislike about the product?
I think my occupancy is not fully grasping what I do on a day-to-day basis like escalation tickets. But Overall I think everything else is great.
What problems is the product solving and how is that benefiting you?
They are solving occupancy issues for us working from home. That's benefitting me because I'm able to be productive at work and make sure my manager is aware of it as well.
Review for Playvox
What do you like best about the product?
It is easy to navigate and all details needs are well detailed.
What do you dislike about the product?
For me it is better to have a better updates in term of updating the stats.
What problems is the product solving and how is that benefiting you?
nothing but need to have a faster update in stats.
Efficient and clear information
What do you like best about the product?
How easy it is for me to see my schedules, I'm not in need to use it multiple times per day, since all the information is clear and easy to read.
What do you dislike about the product?
Nothing to change about it, it's user friendly.
What problems is the product solving and how is that benefiting you?
How easy it is to schedule and monitor, so it's a timesaver.
Great Application for Work from home teams!
What do you like best about the product?
I love how I'm able to communicate with my peers even though I'm working remotely. It's easy to use and has a varietty of features.
What do you dislike about the product?
Nothing. It's perfect! The easiest app I've ever used!
What problems is the product solving and how is that benefiting you?
Communication with Peers
Playvox: Immediate feedback
What do you like best about the product?
Playvox is a simple interface that allows you to keep track of your progress, evaluations and interactions with the team, allowing you to accomplish your tasks with only one click in most situations.
What do you dislike about the product?
In a personal matter, I think the rankings and Karma score should have more attributes, allowing you to earn more badges in less time.
What problems is the product solving and how is that benefiting you?
Playvox makes quality evaluations way easier by keeping track of them and allowing evaluators to write notes about the results.
Very easy to understand the schedules and submit any leave request
What do you like best about the product?
Layout and user interface, as all options are easy to read and find
What do you dislike about the product?
Response and loading times, because often takes a while to load all the info
What problems is the product solving and how is that benefiting you?
Scheduling of agents and scheduling of leaves, wether programmed way beforehand or for the same day
Great layout to clearly show my tasks for the day!
What do you like best about the product?
I love how there are not many errors or issues with the Playvox. I also love how clearly it shows the tasks I need to take care of each day for work. If my scheduele needs to be updated, it is easy and fast for my managment to complete.
What do you dislike about the product?
The only recomendation I have is to make the integartion of showing our handle and occupancy rates update quicker. I tend to see some lagging in the update after I have comeplted a task, but it does appear shortly after.
What problems is the product solving and how is that benefiting you?
I'll be honest, I don't hanlde any of the "problem solving" if errors occur so I am unsure there, that is done by management. The great thing is I hardly ever have issues with my Playvox scheduel so that makes me happy.
You're built in secretary
What do you like best about the product?
PlayVox has been working for me like a digital secretary! I know where I need to be, what I need to be doing, and what at what time. I love that I can see a detailed schedule with a week in advance!
What do you dislike about the product?
I would like to see PlayVox use a 12-hour clock rather than a 24-hour clock for continuity purposes with other technologies. It is on the rare side that a person uses a 24-hour clock, so seeing your schedule on a 24-hour timeline versus everything else that's on a 12-hour clock is a little too much math for in-the-moment fast planning/adjustments.
What problems is the product solving and how is that benefiting you?
PlayVox is helping flex agents in and out of different contact channels based on the volume of the channel, this is greatly helping queue management.
Very helpful and easy to navigate
What do you like best about the product?
I'm able to view my schedules and performances.
What do you dislike about the product?
When sometimes it took longer to load that what should be.
What problems is the product solving and how is that benefiting you?
Using Playvox I'm able to see my upcoming schedules and running performances.
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