UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
760 reviews
from
External reviews are not included in the AWS star rating for the product.
User testing helps with iterative changes
What do you like best about the product?
I love that we can get immediate, actionable feedback from users within 30 minutes. It is also very easy to create tests.
What do you dislike about the product?
The users are sophisticated and tech savvy and young, so they aren't our ideal users.
What problems is the product solving and how is that benefiting you?
Creating and building products and getting immediate feedback
UserTesting makes collecting user feedback on our products and experiences easy and streamlined
What do you like best about the product?
Their recuitment features make fiding our target audiences a breeze. I'm so grateful to have this tool, otherwise recruitment for my studies would take SO much longer and require so much more time and effort on my part. Instead, I can devote that time and effort to study design, synthesis, and helping my organization implement the changes our customers need. Also, their customer service is amazing!
What do you dislike about the product?
For being a platform dedicated to helping people improve their user experience, some of the UI elements and navigating the platform is clunkier than I would have expected. Some of the analysis features are a bit lacking, as well, like the ability to choose a particular audience segmentation in the native analysis feature.
What problems is the product solving and how is that benefiting you?
It solves the issue of time-consuming recruitment, notetaking on videos, creating clips to show stakeholders, and overall capturing user feedback. It has helped me pioneer optimization at my organization and build a culture of research and innovation that previously didn't exist. It's a pivotal tool in my toolbox of UX Research.
Handy for get valuable results quickly.
What do you like best about the product?
UserTesting.com is a very handy tool for quickly achieving valuable results. If you have the skills to build your own digital prototypes, you'll get insights in minutes to help you launch better products. Moreover, whenever I encountered an issue during a session, their support was prompt.
What do you dislike about the product?
No comments on the tool features, but the price is the only downside.
What problems is the product solving and how is that benefiting you?
Gather user feedback data to validate interface designs and support proposals during stakeholder discussions.
Helpful in every way!
What do you like best about the product?
UserTesting can be a powerful tool to understand how real people experience my organization's software. Here's how I leverage it within my team. I start by defining clear goals for my user testing session. What specific questions do I have about user behaviour? UserTesting offers its participant pool, or I can recruit my testers based on my target audience. Once participants are selected, I'll create a test scenario with tasks for users to complete while interacting with the interface. The beauty of UserTesting is that it facilitates remote, unmoderated sessions. Users complete the tasks on their own while recording their screen and audio. This allows me to observe genuine user reactions and thought processes without influencing their experience. After the test, UserTesting provides recordings of each participant's session. I can watch them individually or share them with my team. As I analyze the recordings, I pay attention to areas where users struggle or hesitate. This can reveal issues with the interface's usability. UserTesting also offers tools to highlight key moments and create clips for easy reference and discussion with my colleagues. By synthesizing the findings from the user testing sessions, I can identify opportunities to improve the user experience.UserTesting empowers my organization to make data-driven decisions based on real user behaviour.
What do you dislike about the product?
It's best to use UserTesting if you don't need a really niche audience (that I would recommend to recruit rather yourself). It's also not that easy to prove that the details that users provide about themselves are genuine, sometimes there is a concern whether the user that was testing the functionality was actually meeting the criteria, but UserTesting follows the policy of just trusting people.
What problems is the product solving and how is that benefiting you?
It's the best for A/B tests or tests where you need a broad audience. If you don't need a real niche audience (that you should recruit then rather yourself), then you can rely on UserTesting. It's good because it's so quick, almost instant, it takes about 10 minutes on average before I can start reviewing and documenting sessions.
It's quite straightforward how to use the platform. It can take a couple of times to get how to set up a test and you will need to play around to find a good audience (with that I'd say it's safer to go for a broader audience if possible). But in general, I never had a problem with the usability of the platform itself.
UserTesting is definitely improving the services and the quality of the delivery. I find that it also gives you some peace of mind that you test the software for potential mistakes. It's also good to be able to get suggestions from users on how they would recommend to improve the overall functionality.
It's quite straightforward how to use the platform. It can take a couple of times to get how to set up a test and you will need to play around to find a good audience (with that I'd say it's safer to go for a broader audience if possible). But in general, I never had a problem with the usability of the platform itself.
UserTesting is definitely improving the services and the quality of the delivery. I find that it also gives you some peace of mind that you test the software for potential mistakes. It's also good to be able to get suggestions from users on how they would recommend to improve the overall functionality.
UserTesting is used by our researchers, designers and PMs
What do you like best about the product?
UserTesting has become a significant part of our user research toolkit, and PMs and Designers use it. It offers robust customer support and facilitates easy collaboration within our team. It has streamlined the process of finding and incentivising the right participants, especially when we're targeting specific user demographics. The platform's intuitive design has also made it easy for our team members to quickly adapt and integrate it into our workflow.
What do you dislike about the product?
However, as with most panels, quite a few participants take part in studies out of monetary reasons mainly and sometimes aren't a good fit. For this, using the right screeners is crucial for us. I wish we could use unlimited screeners in our subscription though.
I can't speak to its analysis features as I'm doing qualitative analysis outside of UserTesting which better fits my personal workflow.
Despite these obstacles, UserTesting remains a vital asset for our team, helping us to gather valuable user insights efficiently.
I can't speak to its analysis features as I'm doing qualitative analysis outside of UserTesting which better fits my personal workflow.
Despite these obstacles, UserTesting remains a vital asset for our team, helping us to gather valuable user insights efficiently.
What problems is the product solving and how is that benefiting you?
The problem of finding study participants quickly for our research studies.
Great service for getting quick feedback or something more in-depth
What do you like best about the product?
– Great customer support should you have a question or issue
– Easy to recruit and build studies
– Useful metric features to view ratings, time on tasks, paths, multiple choice prompts, and sentiment analysis
– Incredibly quick turnaround time on launching studies and getting results back
– Easy to recruit and build studies
– Useful metric features to view ratings, time on tasks, paths, multiple choice prompts, and sentiment analysis
– Incredibly quick turnaround time on launching studies and getting results back
What do you dislike about the product?
– Technical issues periodically
– Participants in unmoderated studies not being very good user testers (but UT has great functionality built-in to alleviate these situations to replace a tester at no cost or fix the issue)
– Participants in unmoderated studies not being very good user testers (but UT has great functionality built-in to alleviate these situations to replace a tester at no cost or fix the issue)
What problems is the product solving and how is that benefiting you?
Ease of recruitment, streamlining research operations through screener templates and study templates, hosting videos or results to easily share with stakeholders
Great testing tool
What do you like best about the product?
Really easy interface, means even beginners can set up tests quickly
What do you dislike about the product?
Many of the testers clearly do not fit the criteria
What problems is the product solving and how is that benefiting you?
We are no longer going with gut feel for explaining customer behaviour, and now have direct quotes to prove hypotheses
UserTesting - Review
What do you like best about the product?
Simple and quick to publish at test for a prototype and get responses back
What do you dislike about the product?
Proper screening, even when set up correctly still isnt stringent enough to get the correct users testing
What problems is the product solving and how is that benefiting you?
Quickly pushing out prototypes to users and getting feedback from them
Great original tool, junky integrations
What do you like best about the product?
Their original tool is unmatched, user friendly, quick tester response, quick customer support.
What do you dislike about the product?
Junky integration after consolidating so many companies. Was forced+upsold for hundreds of thousands of dollars to get access to additional tools not integrated into their ecosystem. It will take years for them to fully integrate. That means we get access to tools that do not talk to each other, that work differently, different customer service reps, different everything. You have to relearn every one. Many of them have poor usability. Also, each of them have their own upselling and pricing models. They are different companies which UT has linked from their main site. That's it. And we were forced to this sub-par experience. By forced, I mean they told us they were going to stop supporting our account.
What problems is the product solving and how is that benefiting you?
Access to user feedback.
Decent tool to gather user feedback and insights
What do you like best about the product?
I like the ability to do unmoderated user testing without having to manually recruit participants as this saves me a ton of time! I also like the ability to use AI insights although they are sometimes inaccurate and definitely require double checking.
What do you dislike about the product?
Yes, AI Insights, their CommUnity which used to be great but now is horrible (please bring the old community back and honor the badges and points everyone worked so hard to earn that suddenly disappeared in February). I'd also love if they improved their communication as they have ignored messages in the CommUnity when reaching out for help. Communication for support bugs that happen for test analysis, which are crucial to ensure those are accurate, requiring more manual work as I have to tediously check to ensure every single answer is correct. For example, you use a scale rating and users select one option but the Metrics tab shows they selected another option, we have premium chat support but weeks later it still isn't resolved after reaching out by chat and email for help leaving us to have to abandon the test results as they are not reliable and we simply don't have the time to go through each of them. I felt quite helpless at that point when UserTesting is supposed to speed things up not slow them down.
What problems is the product solving and how is that benefiting you?
It helps us understand how users interact with our website and how we can make the experience better for them. Sometimes we have assumptions but aren't sure how they would truly feel about it and it helps to test those so we have answers early in the project. It also helps us move things forward in the process by showing why it's so important to make proposed changes.
showing 111 - 120