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Ideal for Consumer Feedback but Also Works for B2B Software
What do you like best about the product?
A seamless tool that allows me to set screening criteria templatize it for reuse (and democratization), recruit participants quickly, synchronize moderated tests with my calendar, and handle the compensation.
What do you dislike about the product?
The two most significant drawbacks I've seen are pretty universal across most tools in this space: 1) there are a decent number of "cheaters" who just want to be part of a test and misrepresent themselves (need to get crafty with screening questions to counter this--but UserTesting also makes rating them low easy) and 2) getting a very specific / niche B2B user can be a challenge due to limited sample pool here.
What problems is the product solving and how is that benefiting you?
UserTesting.com is helping us further increase the democratization of research within our organization while ensuring consistent quality through both screener and test templates. It also speeds up the process of recruiting and compensating research participants.
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Great experience on reviewing g2
What do you like best about the product?
We can get the different views of the users
What do you dislike about the product?
Different users have different views, organizing those data is a time taking process.
What problems is the product solving and how is that benefiting you?
We can reduce the cost of production
Recommendations to others considering the product:
Recommended
UserTesting is a great platform for leveraging UX maturity and gathering customer insights
What do you like best about the product?
The interface and ease of use. There are so many features, a great community and webinars for endless learning. Courses are also tailored so that the platform is not only useful to researchers but marketing, designers, and stakeholders too.
What do you dislike about the product?
Nothing really, sometimes the recruiting and seats system can be a pain to work out research ops wise. Also, but that's not on them, the platform is so well known both from companies and also from participants that you can tell the participants are used to giving usability feedback. But overall you always get great insights and it changes everything for business decisions.
What problems is the product solving and how is that benefiting you?
We're solving very product orientated problems, such as navigation and usability but also accessibility. And where's solving strategic more holistic problems as well. The benefits of User Testing is that you can get very quick access to customers, you run studies very quickly and get something to share to your stakeholders that will make them pay attention.
Recommendations to others considering the product:
Try everything they can offer because they have such a wide range of services it's actually more than just a testing platform
My go to platform to perform quick and thorough user tests
What do you like best about the product?
The ability to set a specific audience, and since UserTesting has a wide range of testers, I am always able to find testers.
What do you dislike about the product?
It could take time to recruit users when you are aiming for a narrower audience, but that is natural.
What problems is the product solving and how is that benefiting you?
Usability testing, user research, surveys
best platform to connect developers and consumers
What do you like best about the product?
Usertesting allocates feedback tests to its testers according to their area of expertise and working domain. Both developers and contributors get mutually benefitted (developers get honest reviews from people who actually use the products or who are prospective consumers, while testers get paid well for their time and quality of review). I have been a contributor on usertesting platform for over an year and it has been a great experience the way along.
What do you dislike about the product?
The only thing I dislike or like being improved on the platform is quicker back-end team's support while tests are running. Right now, all a contributor can do is report any trouble and then wait for support to get back in a day or two. This comes at the cost of letting go of a test in the middle.
What problems is the product solving and how is that benefiting you?
Usertesting helps me utilize my free time in something constructive while making some quick bucks. It feels good to contribute for the betterment of a product or service which I might actually use.
Recommendations to others considering the product:
I recommend entirely usertesting to people who want to make better use of their free time to make some quick money and also to developers who want their prototypes to be genuinely reviewed and feedbacked.
This company has covered all its bases
What do you like best about the product?
UserTesting not only provides you with the tools to perform your user research and usability testing, but they educate you on best practices and how to use minute but powerful features within the platform.
What do you dislike about the product?
I have some navigation issues when using UserTesting University. After finishing a course within a list, I'm not taken back to the list I was on and have to navigate back to the list I was on before starting the next course.
What problems is the product solving and how is that benefiting you?
I've been out of practice with user research and while we're in the middle of our design cycle, it will be a valuable asset in determining where our baseline solutions sit. This will drive the direction for all future solutions and enhancements.
Excellent software, very intuitive
What do you like best about the product?
The way you can do clips, make comments, share them, download them and send them off.
What do you dislike about the product?
I think the filtering options of the interview candidates shouldn't be limited to demographics. How interested they are in that industry should also be a topic of discussion.
What problems is the product solving and how is that benefiting you?
We couldn't find appropriate candidates for user interviews, UserTesting has made this entirely possible.
Best tool for qualitative feedback
What do you like best about the product?
Best insights platform out there, very diverse and high-quality panel
What do you dislike about the product?
The user interface should be more intuitive
What problems is the product solving and how is that benefiting you?
UserTesting provides a wealth of insights about our clients and products. We were able to improve several services based on insights from UserTesting significantly
Great platform for UX/UI
What do you like best about the product?
Once you launch your test, you get feedback in less than an hour (my target is not too narrow which also helps)
What do you dislike about the product?
If I am watching a video and x out, when I go back to login to the platform to perform another task, it takes me back to the video and won't let me go to my dashboard
What problems is the product solving and how is that benefiting you?
We test new features on prototypes and get feedback before we fully create the new feature. BENEFIT: Create meaningful features that users like.
Recommendations to others considering the product:
I would evaluate other platforms before deciding, UserTesting works for our company compared to others we have used.
Love the platform.
What do you like best about the product?
We've been using it for UX tests for a while & recently upgraded to use moderated interviews too
What do you dislike about the product?
The observation feature seems to not work well, connection keeps breaking. that's why we use the zoom link for both researcher & observer
What problems is the product solving and how is that benefiting you?
Easy way to talk to users & run ux tests
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