UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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Recruit as many participants as you need in MINUTES using a detailed screener
What do you like best about the product?
When launching a test with stringent recruitment criteria, my biggest fear is the amount of time it will take to get participants who qualify. *Knock on wood* Usertesting has not failed me in this department yet and usually provides participants within a day, even sometimes in 30 minutes!
What do you dislike about the product?
UserTesting still has to work on its AI features as it is not fully accurate. Especially when it comes to analyzing participants' sentiments, I don't find their negative/positive analyses to be particularly helpful. I usually ignore it. If anything, it creates more visual noise in the transcription of the user sessions.
What problems is the product solving and how is that benefiting you?
Given that UserTesting pre-screens and has a robust repository of participants, I save a lot of time because I don't have to draft consent forms and get participants to sign documents before getting into the main testing.
Useful for unmoderated user testing
What do you like best about the product?
Great for quickly performing light unmoderated user testing.
What do you dislike about the product?
Respondents were a mixture of professional testers and genuinely useful participants.
What problems is the product solving and how is that benefiting you?
Quick unmoderated usability testing.
Fantastic tool for getting feedback fast
What do you like best about the product?
Find users to test with quickly. The ability to run unmoderated tests means you can run tests at scale and gather and analyse insights really quickly.
What do you dislike about the product?
Some of the users that come through do not match the target user profile.
What problems is the product solving and how is that benefiting you?
Testing usability of prototypes or new features. Assessing fit of propositions. Assessing clarity of copy. All these help us ship prodcuts that are clear and easy to use, and we can make those improvements in designs before we actually build them in code.
UX Researcher
What do you like best about the product?
easy to quickly get unmoderated research results
What do you dislike about the product?
latency - very slow loading times that seem a bit unrealistic for software in 2024
What problems is the product solving and how is that benefiting you?
concept testing, usability testing
Robust tool that's great for getting fast results
What do you like best about the product?
Due to UserTesting's market size, you can get very fast results from its vast pool of testers. It has also grown (or acquired) a lot so that it has many tools and methods for collecting user feedback.
What do you dislike about the product?
The biggest downside is the cost, as the per-subject costs seem reasonable, but the per-seat licenses do not seem reasonable.
What problems is the product solving and how is that benefiting you?
UserTesting allows me to get quick feedback on product feature ideas and design mockups.
UserTesting continually improves efficiency of research tasks
What do you like best about the product?
The countinual improvement of AI-assisted (or AI-like) features such as sentiment tagging make analysizing responses faster. Ability to make clips, highlight reels for sharing with collegues. The addition of card-sorting and other specific research tasks has been very helpful in keeping all of my response and research data in one central place.
What do you dislike about the product?
Often confused by the organization architecture of workspaces and studies. It takes me a minute to know where i am in respect to the study i'm looking for. Would love to see the expansion of AI-automated tasks to further reduce the time in gathering and sharing insights.
What problems is the product solving and how is that benefiting you?
A huge benefit is being able to field research remotely. I've also used their premium support (power sessions, I think they're called) which has been very helpful in creating more effective research plans and tasks.
A very fast way to get answers
What do you like best about the product?
The intuitive platform and result speed it provided.
What do you dislike about the product?
It didn't do the analyses for us, we'd have to include all the videos to Dovetail so there we could tag and categorized themes. We had the product for a year and were power users, when trying to renew our plan the salesteam was very not-receptive and did not want us to renew.
What problems is the product solving and how is that benefiting you?
It solved a lot of decision-making we had when we had 3 options of prototypes. It also allowed us to test AI prompts and see which ones users preferred.
User testing helps with iterative changes
What do you like best about the product?
I love that we can get immediate, actionable feedback from users within 30 minutes. It is also very easy to create tests.
What do you dislike about the product?
The users are sophisticated and tech savvy and young, so they aren't our ideal users.
What problems is the product solving and how is that benefiting you?
Creating and building products and getting immediate feedback
UserTesting makes collecting user feedback on our products and experiences easy and streamlined
What do you like best about the product?
Their recuitment features make fiding our target audiences a breeze. I'm so grateful to have this tool, otherwise recruitment for my studies would take SO much longer and require so much more time and effort on my part. Instead, I can devote that time and effort to study design, synthesis, and helping my organization implement the changes our customers need. Also, their customer service is amazing!
What do you dislike about the product?
For being a platform dedicated to helping people improve their user experience, some of the UI elements and navigating the platform is clunkier than I would have expected. Some of the analysis features are a bit lacking, as well, like the ability to choose a particular audience segmentation in the native analysis feature.
What problems is the product solving and how is that benefiting you?
It solves the issue of time-consuming recruitment, notetaking on videos, creating clips to show stakeholders, and overall capturing user feedback. It has helped me pioneer optimization at my organization and build a culture of research and innovation that previously didn't exist. It's a pivotal tool in my toolbox of UX Research.
Handy for get valuable results quickly.
What do you like best about the product?
UserTesting.com is a very handy tool for quickly achieving valuable results. If you have the skills to build your own digital prototypes, you'll get insights in minutes to help you launch better products. Moreover, whenever I encountered an issue during a session, their support was prompt.
What do you dislike about the product?
No comments on the tool features, but the price is the only downside.
What problems is the product solving and how is that benefiting you?
Gather user feedback data to validate interface designs and support proposals during stakeholder discussions.
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