UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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Good Access to Reviewers but Awful Execution
What do you like best about the product?
The best thing about User Testing is how easy it is to find people to interview with. It is extremely easy to do and convenient
What do you dislike about the product?
The worst thing about User Testing is how limited it is, If you want to test a design it's not good. You are better off using Maze. The biggest issue I have is how awful the customer support is.
User Testing is saving money by using an Ada Chat bot for when you need help. If you were to ask this ChatBot for assistance it will recommend articles and if you ask for a human it completely flips out. Maybe it will give you contact info maybe it won't
Well suppose it does give you contact info like a PhoneNumber (Noone from user testing is avail for Live Chat) well the PhoneNumber just routes to a voicemail saying Tech Support will reach back out.
Okay well then let's try email! This is a real tracript:
Me: Contact Support
Bot: You can use the following options to reach the Support Team: [Blank??]
Me: Send an Email
Bot: Do you need any further assistance?
This is honestly the worst SaaS experience I have ever witnessed when it comes to needing help which you will need at some point
User Testing is saving money by using an Ada Chat bot for when you need help. If you were to ask this ChatBot for assistance it will recommend articles and if you ask for a human it completely flips out. Maybe it will give you contact info maybe it won't
Well suppose it does give you contact info like a PhoneNumber (Noone from user testing is avail for Live Chat) well the PhoneNumber just routes to a voicemail saying Tech Support will reach back out.
Okay well then let's try email! This is a real tracript:
Me: Contact Support
Bot: You can use the following options to reach the Support Team: [Blank??]
Me: Send an Email
Bot: Do you need any further assistance?
This is honestly the worst SaaS experience I have ever witnessed when it comes to needing help which you will need at some point
What problems is the product solving and how is that benefiting you?
Access to people to do research with who I would not have the time or resources to find otherwise. It helps me save time with the organizing part of my life and job
Simple UI for any team member to launch, analyze & report out on user-tests!
What do you like best about the product?
The user interface makes the complex task of setting up, launching, reviewing and sharing findings out, easy to navigate and easy to look back on past tests. My department will often run reoccuring user-tests for things such as our website homepage, our top conversions on our website, etc., being able to repeat tests and use previous test plans was super helpful. The ability to share a single video clip or a highlight reel was also extremely helpful in sharing takeaways across a multidisciplinary team, as well as with stakeholders.
What do you dislike about the product?
The cost of using UserTesting.com as our enterprise platform seemed steep in comparison to similar products. We also seemed to constantly be given a new "account manager" or "personal rep" for UserTesting.com, which was annoying for the team to have to do kickoff calls with this new position every so often.
What problems is the product solving and how is that benefiting you?
The qualitative feedback that we can't get through just analytics or survey and in-person feedback from a limited audience. Having a giant user pool like UserTesting,com has is super helpful in testing products across multiple audiences, especially with how fast the feedback can be delivered back to your team. This has been most useful for website redesigns, where we can launch a baseline user-test, test the prototype, and then test post-launch.
UserTesting for UX Research
What do you like best about the product?
It was easy to select the demographic criteria, set up a screener, and launch a study to get feedback on our product from either actual users or users who fit the demographic of our users.
What do you dislike about the product?
I would like to know where users are getting rejected on the screener and be able to adjust the questions to get enough participants for each study. Sometimes it's hard to right the participant that fits our demographic or find actual users.
What problems is the product solving and how is that benefiting you?
UserTesting helps us test out prototypes for our product or new features for our product before we build them. This ensures that not only can users use our product and it meets their needs, but we don't waste time making the wrong thing to spend dev time and money fixing it later.
What a luxury!
What do you like best about the product?
The quick recuritment and screening process!
What do you dislike about the product?
Literally nothing!
I do find making reels a little tricky but with all the help available I am sure I will get the hang of it
I do find making reels a little tricky but with all the help available I am sure I will get the hang of it
What problems is the product solving and how is that benefiting you?
UT facilitates our quick pace of work. It allows us to quickly test and gain insights, bringing all stakeholders closer to the customer and our research. teh ease of use and speed at which we can faciliate research means we can test almost everything!
Real people make better products
What do you like best about the product?
We encounter so many questions in our creative process. I love being able to try out new designs and copy and get feedback from target customers and audiences so quickly. I learn something critical every time we run another test.
What do you dislike about the product?
I do miss visiting customers in real life. But with this platform there's a lot of intimacy, plus we can talk to people around the world.
I am glad search has been improved, and would like to more easily search across clips for key phrases.
I am glad search has been improved, and would like to more easily search across clips for key phrases.
What problems is the product solving and how is that benefiting you?
We are able to iterate quickly on designs and content and validate with real people. This allows us to make smarter business decisions and envision our participants and their pain points as we work.
New and Excited to Join UserTesting but Finding the Need to Overcome Some Challenges
What do you like best about the product?
I really love how user friendly the site is and the support network that comes with the platform. There are a lot of useful tools available from creation of the study, conducting the study and analyzing the results. The company is constantly thinking of new ways to improve the experience of the platform and make it easier to do research for our company.
What do you dislike about the product?
The way that the studies are ran are based on voice and video recordings and screen capture. While this is a plethora of information, it has limited some aspects such as accessibility with participants that are hard to reach (higher-ups in our client's network). It also makes it hard to get quanitative data. We are eagerly learning the platform and are looking to establish a B2B strategy as it seems to be geared toward B2C.
What problems is the product solving and how is that benefiting you?
UserTesting is providing a standardized solution to collect user research. Not only does it open up the opportunity to collect valuable insights, but to create some standardization. Moreover, it helps provide guidance to those who are new to user research.
Quick user feedback, lots of functions, great support
What do you like best about the product?
UserTesting makes research quick and easy, especially when targetting US contributors. The platform has many functions to help increase efficiency and I absolutely love the live chat support. They are super quick and have always been able to solve my problem within minutes!
What do you dislike about the product?
The European contributor pools need to be expanded to fully capitalize on all the functions that UserTesting offers. If I cannot recruit enough participants, I cannot use all the cool functions
What problems is the product solving and how is that benefiting you?
We are able to reach contributors from across the country and abroad, it enables remote testing during the pandemic, and saves us time on recruiting and administrative tasks
Use UserTesting to make your design practice truly design first
What do you like best about the product?
User testing has by far the best panel out there
What do you dislike about the product?
Sometimes user testing doesn't feel like they have user tested their own software
What problems is the product solving and how is that benefiting you?
Sourcing study participants is by far my biggest problems and user testing solves that with their excellent panel
Great experience, many new features added and quickly finding participants!
What do you like best about the product?
UserTesting.com offers an intuitive platform for gathering valuable user feedback through remote usability testing, providing insightful insights for enhancing digital experiences. Its user-friendly interface and robust features, making it effortless to conduct comprehensive usability tests and gain valuable insights for improving digital products. Recently UserTesting added new features such as the AI (Generate Summary) and the surveys
What do you dislike about the product?
UserTesting added survey features, would like to see more improvements, such as adding logic
What problems is the product solving and how is that benefiting you?
Unmoderated usability studies helped me solved issues and save time doing that. Offers different methods such as Card Sort, A/B test, five seconds test. Conducting live conversation that helped us learning more from users and do exploratory research. Live conversation was helpful to schedule sessions, generate link and share with customers to participate
Experience with the tool
What do you like best about the product?
Liked the tools and smart tag feature and create clips
What do you dislike about the product?
Nothing so far to complain, good experience
What problems is the product solving and how is that benefiting you?
Help me get instant customer feedback and video of user interviews
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