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UX Researcher
What do you like best about the product?
easy to quickly get unmoderated research results
What do you dislike about the product?
latency - very slow loading times that seem a bit unrealistic for software in 2024
What problems is the product solving and how is that benefiting you?
concept testing, usability testing
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Robust tool that's great for getting fast results
What do you like best about the product?
Due to UserTesting's market size, you can get very fast results from its vast pool of testers. It has also grown (or acquired) a lot so that it has many tools and methods for collecting user feedback.
What do you dislike about the product?
The biggest downside is the cost, as the per-subject costs seem reasonable, but the per-seat licenses do not seem reasonable.
What problems is the product solving and how is that benefiting you?
UserTesting allows me to get quick feedback on product feature ideas and design mockups.
UserTesting continually improves efficiency of research tasks
What do you like best about the product?
The countinual improvement of AI-assisted (or AI-like) features such as sentiment tagging make analysizing responses faster. Ability to make clips, highlight reels for sharing with collegues. The addition of card-sorting and other specific research tasks has been very helpful in keeping all of my response and research data in one central place.
What do you dislike about the product?
Often confused by the organization architecture of workspaces and studies. It takes me a minute to know where i am in respect to the study i'm looking for. Would love to see the expansion of AI-automated tasks to further reduce the time in gathering and sharing insights.
What problems is the product solving and how is that benefiting you?
A huge benefit is being able to field research remotely. I've also used their premium support (power sessions, I think they're called) which has been very helpful in creating more effective research plans and tasks.
A very fast way to get answers
What do you like best about the product?
The intuitive platform and result speed it provided.
What do you dislike about the product?
It didn't do the analyses for us, we'd have to include all the videos to Dovetail so there we could tag and categorized themes. We had the product for a year and were power users, when trying to renew our plan the salesteam was very not-receptive and did not want us to renew.
What problems is the product solving and how is that benefiting you?
It solved a lot of decision-making we had when we had 3 options of prototypes. It also allowed us to test AI prompts and see which ones users preferred.
User testing helps with iterative changes
What do you like best about the product?
I love that we can get immediate, actionable feedback from users within 30 minutes. It is also very easy to create tests.
What do you dislike about the product?
The users are sophisticated and tech savvy and young, so they aren't our ideal users.
What problems is the product solving and how is that benefiting you?
Creating and building products and getting immediate feedback
UserTesting makes collecting user feedback on our products and experiences easy and streamlined
What do you like best about the product?
Their recuitment features make fiding our target audiences a breeze. I'm so grateful to have this tool, otherwise recruitment for my studies would take SO much longer and require so much more time and effort on my part. Instead, I can devote that time and effort to study design, synthesis, and helping my organization implement the changes our customers need. Also, their customer service is amazing!
What do you dislike about the product?
For being a platform dedicated to helping people improve their user experience, some of the UI elements and navigating the platform is clunkier than I would have expected. Some of the analysis features are a bit lacking, as well.
What problems is the product solving and how is that benefiting you?
It solves the issue of time-consuming recruitment, notetaking on videos, creating clips to show stakeholders, and overall capturing user feedback. It has helped me pioneer optimization at my organization and build a culture of research and innovation that previously didn't exist. It's a pivotal tool in my toolbox of UX Research.
Handy for get valuable results quickly.
What do you like best about the product?
UserTesting.com is a very handy tool for quickly achieving valuable results. If you have the skills to build your own digital prototypes, you'll get insights in minutes to help you launch better products. Moreover, whenever I encountered an issue during a session, their support was prompt.
What do you dislike about the product?
No comments on the tool features, but the price is the only downside.
What problems is the product solving and how is that benefiting you?
Gather user feedback data to validate interface designs and support proposals during stakeholder discussions.
Helpful in every way!
What do you like best about the product?
UserTesting can be a powerful tool to understand how real people experience my organization's software. Here's how I leverage it within my team. I start by defining clear goals for my user testing session. What specific questions do I have about user behaviour? UserTesting offers its participant pool, or I can recruit my testers based on my target audience. Once participants are selected, I'll create a test scenario with tasks for users to complete while interacting with the interface. The beauty of UserTesting is that it facilitates remote, unmoderated sessions. Users complete the tasks on their own while recording their screen and audio. This allows me to observe genuine user reactions and thought processes without influencing their experience. After the test, UserTesting provides recordings of each participant's session. I can watch them individually or share them with my team. As I analyze the recordings, I pay attention to areas where users struggle or hesitate. This can reveal issues with the interface's usability. UserTesting also offers tools to highlight key moments and create clips for easy reference and discussion with my colleagues. By synthesizing the findings from the user testing sessions, I can identify opportunities to improve the user experience.UserTesting empowers my organization to make data-driven decisions based on real user behaviour.
What do you dislike about the product?
It's best to use UserTesting if you don't need a really niche audience (that I would recommend to recruit rather yourself). It's also not that easy to prove that the details that users provide about themselves are genuine, sometimes there is a concern whether the user that was testing the functionality was actually meeting the criteria, but UserTesting follows the policy of just trusting people.
What problems is the product solving and how is that benefiting you?
It's the best for A/B tests or tests where you need a broad audience. If you don't need a real niche audience (that you should recruit then rather yourself), then you can rely on UserTesting. It's good because it's so quick, almost instant, it takes about 10 minutes on average before I can start reviewing and documenting sessions.
It's quite straightforward how to use the platform. It can take a couple of times to get how to set up a test and you will need to play around to find a good audience (with that I'd say it's safer to go for a broader audience if possible). But in general, I never had a problem with the usability of the platform itself.
UserTesting is definitely improving the services and the quality of the delivery. I find that it also gives you some peace of mind that you test the software for potential mistakes. It's also good to be able to get suggestions from users on how they would recommend to improve the overall functionality.
It's quite straightforward how to use the platform. It can take a couple of times to get how to set up a test and you will need to play around to find a good audience (with that I'd say it's safer to go for a broader audience if possible). But in general, I never had a problem with the usability of the platform itself.
UserTesting is definitely improving the services and the quality of the delivery. I find that it also gives you some peace of mind that you test the software for potential mistakes. It's also good to be able to get suggestions from users on how they would recommend to improve the overall functionality.
UserTesting is used by our researchers, designers and PMs
What do you like best about the product?
UserTesting has become a significant part of our user research toolkit, and PMs and Designers use it. It offers robust customer support and facilitates easy collaboration within our team. It has streamlined the process of finding and incentivising the right participants, especially when we're targeting specific user demographics. The platform's intuitive design has also made it easy for our team members to quickly adapt and integrate it into our workflow.
What do you dislike about the product?
However, as with most panels, quite a few participants take part in studies out of monetary reasons mainly and sometimes aren't a good fit. For this, using the right screeners is crucial for us. I wish we could use unlimited screeners in our subscription though.
I can't speak to its analysis features as I'm doing qualitative analysis outside of UserTesting which better fits my personal workflow.
Despite these obstacles, UserTesting remains a vital asset for our team, helping us to gather valuable user insights efficiently.
I can't speak to its analysis features as I'm doing qualitative analysis outside of UserTesting which better fits my personal workflow.
Despite these obstacles, UserTesting remains a vital asset for our team, helping us to gather valuable user insights efficiently.
What problems is the product solving and how is that benefiting you?
The problem of finding study participants quickly for our research studies.
Great service for getting quick feedback or something more in-depth
What do you like best about the product?
– Great customer support should you have a question or issue
– Easy to recruit and build studies
– Useful metric features to view ratings, time on tasks, paths, multiple choice prompts, and sentiment analysis
– Incredibly quick turnaround time on launching studies and getting results back
– Easy to recruit and build studies
– Useful metric features to view ratings, time on tasks, paths, multiple choice prompts, and sentiment analysis
– Incredibly quick turnaround time on launching studies and getting results back
What do you dislike about the product?
– Technical issues periodically
– Participants in unmoderated studies not being very good user testers (but UT has great functionality built-in to alleviate these situations to replace a tester at no cost or fix the issue)
– Participants in unmoderated studies not being very good user testers (but UT has great functionality built-in to alleviate these situations to replace a tester at no cost or fix the issue)
What problems is the product solving and how is that benefiting you?
Ease of recruitment, streamlining research operations through screener templates and study templates, hosting videos or results to easily share with stakeholders
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