UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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Great tool for user research and testing
What do you like best about the product?
The most helpful tools I have found for UserTesting are the different types of tests available. There are moderated/unmoderated/etc. It is easy to use and implement.
What do you dislike about the product?
What I dislike about UserTesting is the notes section for the videos. It's a small area and feel it could be improved for my needs.
What problems is the product solving and how is that benefiting you?
The problem UserTesting is helping with is the why and what. What do contributors do when faced with a new or current experience and why!
Expensive and bad costumer service but gets most of the work done
What do you like best about the product?
The reality is that it charges too much and the quality of participants has become worse overtime, however for quick short tests is very efficient in the recruitment.
What do you dislike about the product?
Cost and customer service for the quality that it provides
What problems is the product solving and how is that benefiting you?
Quick recruitment and unmoderated studies
Attending webinars
What do you like best about the product?
The quality of the topics and their relevance to market trends and growth are the main reasons I attend. The webinars are also tailored to the market I work in as a product designer, making them a valuable opportunity to deepen my understanding of the health industry and expand my knowledge.
What do you dislike about the product?
Some of the testing structures have a curvier learn than the others but overall after playing around they click and are usable
What problems is the product solving and how is that benefiting you?
Access to testers and both qualitative and quantitative testing are key benefits. The main value is being able to test our designs, gather data to support iteration and improvements, and provide evidence to other teams and stakeholders when planning enhancements and changes.
Useful resource for conducting UX research
What do you like best about the product?
great source of recruiting customers across different demographics
What do you dislike about the product?
I wish there were more options to configure recruiting criteria - I work in a somewhat niche domain and the participant requirements can be quite particular
What problems is the product solving and how is that benefiting you?
accessing more participants that use a certain type of software beyond the ones I talk to regularly
Usertesting is the undisputed leader
What do you like best about the product?
Flexibility of tools, allowing you to filter participants
What do you dislike about the product?
It's expensive - you're paying a lot per participant
What problems is the product solving and how is that benefiting you?
We need a good pool of quality users
Great for general markets
What do you like best about the product?
UserTesting is by far the fastest way to conduct unmoderated testing with live participants. They have a growing list of functionality that is desirable in a product (survey, moderated, unmoderated, first click, etc. etc.). The customer success managers are responsive and attentive.
What do you dislike about the product?
The quality of the participant pool is not great. Often, participants are not truly eligible for the study they have screened into. Additionally, I dislike that I am unable to see user names in the new survey functionality. Additionally, it's difficult to recruit on UT for any group beyond general market (specific banking customers, commercial customers, private client, small business). I would also appreciate the functionality to double-screen before a participant is deemed eligible to participate in a study, similar to UserInterviews. I find that increases the quality of respondents and weeds out those who are untruthful on screeners.
While UT has all functionality you'd want (surveys, moderated, unmoderated, etc.) it seems that they continue to just add more new products to their roadmap before fine tuning the existing products. For example, in the unmoderated features, there is no way to randomly present more than 2 different prototypes. You can only counter balance with two.
Overall, it seems as though UT has focused on mergers and acquisitions and diversification of products, and in that time their competitors (UserInterviews, MeasuringU, Dovetail, etc.) have eclipsed them in quality because their competitors focus on a single product (moderated interviews, for example with UserInterviews) and become best in class for that specific product.
While UT has all functionality you'd want (surveys, moderated, unmoderated, etc.) it seems that they continue to just add more new products to their roadmap before fine tuning the existing products. For example, in the unmoderated features, there is no way to randomly present more than 2 different prototypes. You can only counter balance with two.
Overall, it seems as though UT has focused on mergers and acquisitions and diversification of products, and in that time their competitors (UserInterviews, MeasuringU, Dovetail, etc.) have eclipsed them in quality because their competitors focus on a single product (moderated interviews, for example with UserInterviews) and become best in class for that specific product.
What problems is the product solving and how is that benefiting you?
The biggest problem is getting the voice of the customer quickly. Proprietary recruitment takes a long time and requires immense human power. Having the ability to just launch to a pool of people is the biggest benefit UT provides.
UserTesting is a great way to get qualitative feedback and insights from customers about web pages
What do you like best about the product?
Ease of recruitment and the responses with customers speaking their answers!
What do you dislike about the product?
If your sample is more complicated, it takes a little longer to create screener
What problems is the product solving and how is that benefiting you?
Review of web pages to get feedback on ease of navigation
Research operations simplified :)
What do you like best about the product?
I can schedule to meet users/target profiles whenever I want and be assured about quality participation.
What do you dislike about the product?
Integration of moderated interview's sessions' with my Teams calendar is very poor.
What problems is the product solving and how is that benefiting you?
I don't need to worry about where will I get my participants from when planning a study
Great for creating highlight reels, but lacks some crucial advanced functionality.
What do you like best about the product?
The ease of creating clips and highlight reels. That's a game-changer for qualitative analysis and reporting.
What do you dislike about the product?
It's lacking some functionality that a professional researcher/ research team needs. For example, the ability to blacklist certain urls to prevent the recording of PII (vs relying on an imperfect blur filter set at the task level).
What problems is the product solving and how is that benefiting you?
capturing qual insights
Poorly designed product, slow outdated interface, few to no recent updates
What do you like best about the product?
The best thing is being able to quickly recruit people to test with minimal friction
What do you dislike about the product?
It's a shockingly poorly designed product. The interface is rickety and everything loads slowly. The visual design and hierarchy is poor. Idk, compared to eg. Lyssna it's way way behind
What problems is the product solving and how is that benefiting you?
Helps us test prototypes and design concepts
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