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Still exploring User Testing's functionalities for my organization, but it has been very useful
What do you like best about the product?
I like the participant panel and creating templates to save time on research.
What do you dislike about the product?
Sometimes the panel is not specific enough for our users from a niche group.
What problems is the product solving and how is that benefiting you?
It allows us to do usabiliy testing and user interviews, as well as be more efficient in analyzing results.
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Simplifies reaching niche customers
What do you like best about the product?
As the only established UXR platform, it makes it quick to find participants that fit a niche user group due to the size of its participant network.
What do you dislike about the product?
A lot of new developments focus on AI, when in reality there are much better features that can be developed (such as timed tasks)
What problems is the product solving and how is that benefiting you?
Making it easier & faster to test prototypes with a niche audience
Best way to reach your customers!
What do you like best about the product?
UserTesting has been a fantastic tool for gathering real user feedback. The platform is easy to use, with features like targeted demographics, video feedback, and various testing modes, which allow us to gain insights from the right audience. The reporting tools make it simple to analyze feedback quickly, making it a valuable asset for creating user-centered designs.
What do you dislike about the product?
Sometimes the participants that we reach through screeners are not a perfect match and have cheated the system a little bit, but userzoom and UserTesting are doing their best to make sure that this does not occur regularly.
What problems is the product solving and how is that benefiting you?
Understanding our customer needs and pain points
Good methodology not enough ai features
What do you like best about the product?
I enjoy the ability to run advanced methodologies/ mixed research.
What do you dislike about the product?
I wish there was a way to exclude cheaters easily. I find a lot of people are not filling out tests out and skipping questions.
What problems is the product solving and how is that benefiting you?
I helps us determine usability and drive data based decisions
Easy to set up tests, save or modify previous test structures
What do you like best about the product?
I love the pain point insights in videos to help identify where users struggled
What do you dislike about the product?
There is no streamlined way to pull videos from UserTesting into EnjoyHQ to write reports
What problems is the product solving and how is that benefiting you?
Our legal team limits who we are able to run tests with in person so UserTesting has really broadened our test range and demogrpahics
So far, so good!
What do you like best about the product?
Love the UserTesting University, not many platforms have this for their customers!
What do you dislike about the product?
Nothing so far, we are just starting out.
What problems is the product solving and how is that benefiting you?
We are just starting but we feel it will benefit us a lot in getting quicker testing results.
Friendly customer care
What do you like best about the product?
I'm a new customer but so far I like the customer service and care provided
What do you dislike about the product?
I have no complaints at this time, pleased with customer care. The human insight summit in Austin has been an amazing experience thus far as well!
What problems is the product solving and how is that benefiting you?
Helping us get a niche demographic to test with.
Great tool limited by recruitment challenges and analysis
What do you like best about the product?
The single most used part of UT for me is highlight reels, I use them all the time especially for interviews that I conduct outside of UT! The dedicated IA testing tools are also very useful.
What do you dislike about the product?
Recruiting quality participants who are who they say are has become much more challenging lately, or at least it feels that way. I also struggle with the test creation interface which never seems to save my edits correctly. The analysis portion isn't very helpful especially when it comes to IA - the table output is almost impossible to interpret.
What problems is the product solving and how is that benefiting you?
Testing IA, quick unmoderated evaluative research, highlight reels for stakeholder buy in!
Helps drive customer led innovation
What do you like best about the product?
Super helpful at gathering quick customer insights across our product life cycle
What do you dislike about the product?
Credit based model is difficult to predict cost
What problems is the product solving and how is that benefiting you?
Customer insights
I love the power within the tool but at times I find it difficult to use (UserZoom)
What do you like best about the product?
I like the speed to productivity I can achieve once I learned how to maneuver the nuances of UserZoom. I love the QX scoring, and the advanced testing features.
What do you dislike about the product?
The learning curve. Creating an a/b variant test is more difficult than it should be. Also, the Leaning tools aren't always helpful in explicitly explaining how to do certain things or limitations that are helpful to know.
What problems is the product solving and how is that benefiting you?
Getting customer insights quickly and efficiently to make informed product decisions
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