UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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Remote testing has added scale to our research efforts with ease
What do you like best about the product?
Usertesting's speed to insight makes it our platform of choice. We trialed several similar products, but in terms of features and panel quality, Usertesting was head and shoulders above the rest.
What do you dislike about the product?
Comms around changes to features could be better. We're often notified of new cool features, but sometimes features we use frequently are changed or even sometimes removed - it would be nice to know if the feature has been removed or moved elsewhere.
What problems is the product solving and how is that benefiting you?
Usertesting is allow us to discover user problems we were otherwise unaware of, and then validate solutions against those problems. Usertesting allows us to do this quickly and easily.
Recommendations to others considering the product:
Ensure you understand each of the features offered within each package. We quickly realized that additional elements from other packages (e.g. bring your own users) would have been beneficial.
Great Way to Test Websites, Messaging & Workflows
What do you like best about the product?
I like the ability to schedule and perform tests at will and to be able to easily set specific tasks, actions, and activities for the testers to perform. It's great having audio and video to accurately monitor and measure how the testers engage.
What do you dislike about the product?
It can sometimes be tough to match enough testers to tests. It's hard to combat, other than providing lower feedback ratings, testers who claim to be qualified yet are not.
What problems is the product solving and how is that benefiting you?
Testing of layouts, messaging, functionality and workflow. It has allowed us to get a clearer understanding of how potential customers engage our website, messaging, call-to-actions and workflow.
Goo tool to validate your ideas or check actual users reactions with some room for improvement
What do you like best about the product?
The fact that one can check the and observe how actual users react on interacting with the product is a massive advantage. Another important aspect from digital products side is that we can validate our design solutions without actually having developed and run an AB test to find which one works the best.
What do you dislike about the product?
The testers, on more than some occasions, just rush through the tests, which might give little skewed results. Also, the level of audience targeting and segmentation can be further elaborative.
Comparative testing on mobile screens needs a lot of improvement.
Comparative testing on mobile screens needs a lot of improvement.
What problems is the product solving and how is that benefiting you?
Validating our design ideas without having actually to develop and test. This saves our development cost and also saves a good amount of time. Apart from that, we get some high level trends and inclinations of users.
If you don’t have a large users database, this will help you!
What do you like best about the product?
User Testing provides different ways of UX Research, and there are ready-to-use scripts that will help you to do moderated or unmoderated tests fast. The interface is clean and intuitive. Once someone has finished your test, you receive an email notification and can watch the video and put some notes on the site for specific parts of the recording. It really helps me to get answers from users from different backgrounds in a fast and accurate way.
What do you dislike about the product?
I've never tried to do moderated tests because all User Testing is in English, and our users are native Portuguese speakers, so this could be friction at the begging of the test. Another thing's the lack of a feature to categorize the results of tests but it's just a tiny detail.
What problems is the product solving and how is that benefiting you?
User Testing helps me get answers and feedback from people from different places, backgrounds, genders, and ages. Also with the advent of the pandemic of Covid-19, it was fantastic to have a tool to schedule, find users and record the sessions on just one site!
user testing
What do you like best about the product?
It is amazing how I can take the interviews and analyse them in the same tool. I love the panel feature they have, it becomes really easy to get external responses through that.
What do you dislike about the product?
I wish we could test larger sample sets with it and do quantitative surveys as well.
What problems is the product solving and how is that benefiting you?
Getting external participants for qualitative research. Also, the ability to edit video and dro clips is great to compile user insights for a research conducted
Great for finding test users as well as using with your own users
What do you like best about the product?
It is really easy to find people to test with. Most of the users are really good and provide helpful information. Scheduling interviews is easy and UserTesting records all the interviews, so that cuts out quite a lot of extra steps. The scheduling is really easy and UT sends out reminder emails, so very few participants cancel or are no-shows. The videos are easy to export as well.
It uses Zoom and since just about everybody is on Zoom, that makes life easier.
It uses Zoom and since just about everybody is on Zoom, that makes life easier.
What do you dislike about the product?
It definitely has some usability issues. It's not the more UX-minded platform. The dashboard is not great, kind of boring, and it easily gets chaotic if not properly managed. . If you use a shared account, only one person can be logged in at a time otherwise you get booted when the next person logs in. This is particularly problematic because when you click log in, it automatically logs you in with the most recent account you used. So if you have a shared account, you must always log out after each session or risk booting a teammate.
What problems is the product solving and how is that benefiting you?
We use it for usability tests, general user and non-user interviews, A/B testing, surveys. Pretty much our entire UX research is done through UserTesting. We use it to schedule and conduct interviews with our users.
Recommendations to others considering the product:
If you need to find test participants, this is a really great resource. Depending on your account, UT even handles all of the incentive payouts.
One of the best out of the bunch
What do you like best about the product?
It easily connects a skilled group of users and researchers together to be able to extract insights. It really takes the challenges of organizing meetings out of the picture and enables simplicity and transparency about pricing and expectations.
What do you dislike about the product?
There are times where there can be bugs. One issue I have had was usertesting sanctioned video meeting was laggy despite perfect connections on both sides. Sometimes tests can glitch for the user and there are times when interviews can glitch and not allow users to apply.
What problems is the product solving and how is that benefiting you?
There are so many different types of research applications available on the market. This is the first one that has been straight forward, integrated and seamless. It saves a lot of time and money to do it this way rather than the conventional way.
Let's Your Focus on the Test, Rather than Recruiting Interviewees
What do you like best about the product?
Ability to get a user test up and running quickly, as well as the wealth of templates.
What do you dislike about the product?
It can be different to know where to start if you don't have a background in user research.
What problems is the product solving and how is that benefiting you?
Collecting qualitative feedback on websites and mockups, as well as comparing the effectiveness of different ads and flows.
Robust funtions
What do you like best about the product?
I love the additional option to do moderated sessions with real users. You can talk to them over zoom so you can see their face expression and follow-up to get any clarification n questions. It saves time from having to recruit users. These folks are also usually experienced in user testing so I don't have to explain as much. For the non moderated tests, it transcribes the user talking out loud which is very helpful and links to each question you asked so it's easy to skip around.
What do you dislike about the product?
We do a lot of tests, you can move things into folders but I feel like there should be a better way to sort or search tests. It's very hard to find an old user testing session because I can't remember the exact name I named the session.
What problems is the product solving and how is that benefiting you?
It saves a lot of time by not having to recruit users. The tests also fill up super quickly. There are screener questions you can ask to make sure it's the right demographics. It's not a cost per test so it relives the pressure of making the perfect test and allows iterative user testing.
Recommendations to others considering the product:
This is a bit expensive but worth it if you do a lot of testing because it's a flat rate. You save time and money but not having to recruit eligible participants and schedule testing sessions.
Better than I expected! (& better than UserZoom)
What do you like best about the product?
Very fast responses from users, Very detailed qualitative feedback, Easy to use and set-up
What do you dislike about the product?
The export to Excel function could be improved. It works, but I often have to manipulate it when analysing.
What problems is the product solving and how is that benefiting you?
UserTesting is mainly used by our UX team (designers, writers, researchers) to inform the development of our Hi-Fi designs and content. It allows us to see whether users understand and like the designs before releasing updates to our app and onboarding journey. Members of the marketing team also use it in order to test different campaign designs and messaging.
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