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The options for how to analyze the data are very helpful.
What do you like best about the product?
What I like is best is that this has a nice clean interface that provides options for different kinds of studies. I like that it prompts me for input so it pretty much creates the test for me.
What do you dislike about the product?
Wish it had more kinds of testing (card sorting, tree jacking, hot spots)
What problems is the product solving and how is that benefiting you?
I've been testing how customers are using our software, what their desired workflows are, and what we need to change. We are working on this iteratively and it's great to use a consistent testing approach that can be saved and compared.
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My UX team gets a lot of valuable user insight that drives design decisions for our company.
What do you like best about the product?
The test participant network combined with the screener.
What do you dislike about the product?
There is not anything about usertesting that I don't like.
What problems is the product solving and how is that benefiting you?
product design problems in terms of using our web applications to serve our customers. Usability, preference, comprehension, and recording of other UX research methods.
Recommendations to others considering the product:
add additional UX research methods like card sorting, tree testing, click through testing with heatmaps and funnel analysis
Tried and true testing platform
What do you like best about the product?
UserTesting is great for getting quick, high-quality feedback from a wide range of populations.
What do you dislike about the product?
The survey components that I used for a remote unmoderated study could be a little bit more robust. If they were to add some more useful features (randomization, skip logic, etc.) to their survey tool, it would provide utility that doesn't exist on other survey platforms.
What problems is the product solving and how is that benefiting you?
I am able to conduct remote unmoderated research very easily and get high quality data back. It's nice to be able to have video and audio of users completing tasks.
Recommendations to others considering the product:
Don't be afraid to ask for help, they are very responsive!
User Testing Review
What do you like best about the product?
The best part about UserTesting is that we are able to get a ton of different opinions about new product ideas and gain more of an insight into how much value an idea will bring to our users.
What do you dislike about the product?
I dislike that we are unable to see how many videos we still have to watch on our dashboard. It'd be great to have something that indicates which tests still have unwatched videos. It's also a pain to have to go through each and every video in order to see all of the comments I wrote.
What problems is the product solving and how is that benefiting you?
The problems we're solving involve the usability of the homepage of our website, as well as the effectiveness of the videos we produce. We're also developing more specific, detailed content based on user reviews.
Recommendations to others considering the product:
No recommendations at this time.
Great tool for feedback from the "average user"
What do you like best about the product?
Seeing the user try the app and being able to share their reactions with our team. We often show clips of the videos at our weekly team meetings.
What do you dislike about the product?
Being able to use the same users or specific users would be a helpful feature.
What problems is the product solving and how is that benefiting you?
We are a remote team and so this allows us to do UX and design testing without having a physical office.
Recommendations to others considering the product:
Very easy to use, anyone in the company can use it, but it's best to have a set person that runs the tests and analyzes results.
PM Review
What do you like best about the product?
I get insights from people on designs and concepts really quickly!
What do you dislike about the product?
It's hard to make sure I'm getting the right target persona and people given a specific digital health focus.
What problems is the product solving and how is that benefiting you?
I leverage UserTesting as a way to get feedback on design ands product concepts as we move forward. The ability to leverage anecdotal buy in or disagreement on strategies and designs is helpful making a case to the broader organizations in order to get buy in.
First Impressions
What do you like best about the product?
The real-time information that you would received from customers testing out your products in their own space
What do you dislike about the product?
I do not know enough about the platform to answer this.
What problems is the product solving and how is that benefiting you?
I am not using UserTesting
Recommendations to others considering the product:
Get a product demo or call
One stop shop for qualitative user testing
What do you like best about the product?
It's so easy and fast to recruit participants. Takes the work out of setting up recording and compensation. The features I use the most are the balanced comparison, highlight transcript feature, and the metrics section. I also like that it gives me the flexibility to use their own panel vs users from our own website.
What do you dislike about the product?
The transcript feature is very inaccurate. The metrics spreadsheet is formatted poorly and takes a lot of work to derive coherent data from it.
What problems is the product solving and how is that benefiting you?
Takes the work out of recruiting, compensation, and figuring out a way to record mobile devices. Metrics built into questions like time on task and ease of use also help with benchmarking
Recommendations to others considering the product:
If your team conducts qualitative user studies frequently and needs results quickly, then I would recommend UserTesting to take a lot of the work out. I would recommend for a mid-large sized company with a dedicated budget for user research. I would also say UT is helpful for both exploring early stage concepts (which you can use moderated testing for) and task-based optimization (fine to be unmoderated).
Great tool for improving UX
What do you like best about the product?
Overall workflow.
Ability to test multiple ideas with customers and get valuable data point.
Ability to test multiple ideas with customers and get valuable data point.
What do you dislike about the product?
Restricted number of test participants to 15.
A/B testing with same group of participants.
Transcribe can be better.
End summary.
A/B testing with same group of participants.
Transcribe can be better.
End summary.
What problems is the product solving and how is that benefiting you?
Vetting initial concepts with customers.
Getting data point and comparing options.
Data points for leadership meetings.
Getting data point and comparing options.
Data points for leadership meetings.
Recommendations to others considering the product:
Pricing is expensive considering competition. But ease of use is is better.
Fantastic Service, unique insights
What do you like best about the product?
The ability to quickly get participants from the UT pool. I love adding in demos to quickly test something to get results within an hour. Our research team is much stronger with the ability to do this.
What do you dislike about the product?
Like any participant pool the quality can be somewhat variable. It is no where near as bad as some services we have used, but there are times where we will have to throw out a participant or a few and replace them. UT support is fantastic at helping with this process, however.
What problems is the product solving and how is that benefiting you?
We are able to get face to face interviews with our users and test new products on people who have analogous demographics. We mitigate a lot of risk by testing with these populations and are able to quickly and emotionally demonstrate how our users interact with our products.
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