UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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The most necessary tool
What do you like best about the product?
The ability to reach a lot of people and testers without the headache of recruiting and scheduling.
What do you dislike about the product?
When people do not answer the screener questions correctly.
What problems is the product solving and how is that benefiting you?
quicker and faster testing with real people. the turn around time is amazing.
1 year review
What do you like best about the product?
Being able to set up a test and view later.
What do you dislike about the product?
Having to manually transfer tests to a new account and not being able to upload the metrics.
What problems is the product solving and how is that benefiting you?
Getting insights to users.
Would recommend to a friend!
What do you like best about the product?
It’s super easy to use and flexible on your own time!
What do you dislike about the product?
Really hard sometimes to qualify for the larger scale tests that pay more.
What problems is the product solving and how is that benefiting you?
Solving the problems of consumer research by being able to provide anonymous feedback to different types of brands, businesses and even non profits
Recommendations to others considering the product:
Be sure to make sure to open up feedback with different rounds of users as well as to utilize the A/B function, it was super helpful once we started using it!
Its an amazing tool, super fast and reliable
What do you like best about the product?
Live chats are really great and useful, you can have schedule all calls in a day for the rest of the week with the exact target you want to interview, also allows you to upload videos, make little clips to share. With an unmoderated test, you get the response within a few hours.
What do you dislike about the product?
I would like to use different accounts for the price we paid as we can only use one account at a time
What problems is the product solving and how is that benefiting you?
Quick research, quick testing, share clips, save clips, target the exact audience, test everything!
Recommendations to others considering the product:
Another types of test such as card sorting, and also i would like to send surveys and stop using typeform.
I couldn't do my job without UserTesting
What do you like best about the product?
Rapid design validation and a fabulous panel of people that don't have any issue speaking their mind.
What do you dislike about the product?
The only feature I have had an issue with is remembering how to edit an individual video clip within a highlight reel.
What problems is the product solving and how is that benefiting you?
We've used it to gather insights and establish a baseline of user performance. The biggest benefit has been the increased speed of feedback cycles.
Phenomenal service. Helps in so many different ways
What do you like best about the product?
Ability to run quick tests on the fly and see how they perform. Getting real feedback from consumers and being able to see and hear their feedback over video. Extensible to all kinds of user experience design and broader marketing scenarios. It's been particularly helpful with shop conversion questions and videos as well.
What do you dislike about the product?
Nothing really comes to mind. Really useful too. I especially like how there's a library of templates and then have an ability to create your own custom tests as well.
What problems is the product solving and how is that benefiting you?
Website & user experience design problems. TV, Print and Display creative (advertising). Online shop conversion. Mobile App testing
UserTesting, quickest way to get feedback.
What do you like best about the product?
I like how it's easy to set up an unmoderated panel. I find that it's super helpful to get feedback on a study fairly quickly.
What do you dislike about the product?
Copying a previous study. I wish the flow was more intuitive. I also think that the way groups are created for your organization is complicated. For example, I need permissions to be added to a specific group before I can read through my coworkers study.
What problems is the product solving and how is that benefiting you?
My team is mostly trying to understand how users will perceive the concepts of what we're building. It's great and eye opening to learn how users either resolve or dispute our hypothesis.
Invaluable User Feedback
What do you like best about the product?
UserTesting made it fast and easy to collect specific feedback from our target audience. I appreciate the ability to really drill down into audience characteristics to ensure the users providing feedback were our target. I was blown away by the speed and quality of the feedback provided. The testers seemed very invested in providing honest, detailed feedback and not like they were just checking a box to earn a reward.
What do you dislike about the product?
It was a bit cumbersome to get through all the user reviews collected ... though that was because there was such a good amount of feedback provided, so perhaps no even that much of a negative!
What problems is the product solving and how is that benefiting you?
We have used UserTesting in several scenarios. First, we used it to test and validate our product messaging. The feedback we received in this area was invaluable - testers helped us identify areas in our message that were unclear and we made several significant changes to our website as a result of the feedback. We've also used the product to help optimize the flow of our site and ensure there were no significant roadblocks preventing users from completing a transaction. Again, this feedback immediately helped us identify several opportunities for improvement.
Recommendations to others considering the product:
UserTesting should definitely be part of your product and marketing toolbox - use it early and often! We had good success using a variety of more broad and general questions in addition to asking for very specific feedback.
Highly recommend!
What do you like best about the product?
Fast access to users that can test your website
What do you dislike about the product?
I don't think I see any downside to this platform, everything worked as expected
What problems is the product solving and how is that benefiting you?
A customer-centric approach for our users
Simple for users and researchers
What do you like best about the product?
I've been able to use it as a user and as a researcher, and I found it easy to use and helpful in the research process.
What do you dislike about the product?
I do not think I have used it enough to really find things I dislike so far.
What problems is the product solving and how is that benefiting you?
We have been able to use UserTesting for several types of user tests. It is flexible enough to test in several ways and get feedback on different aspects on the site we were working on. It's been helpful both when we've selected our own testers and when they recruit for us.
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