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Great testing tool
What do you like best about the product?
Really easy interface, means even beginners can set up tests quickly
What do you dislike about the product?
Many of the testers clearly do not fit the criteria
What problems is the product solving and how is that benefiting you?
We are no longer going with gut feel for explaining customer behaviour, and now have direct quotes to prove hypotheses
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UserTesting - Review
What do you like best about the product?
Simple and quick to publish at test for a prototype and get responses back
What do you dislike about the product?
Proper screening, even when set up correctly still isnt stringent enough to get the correct users testing
What problems is the product solving and how is that benefiting you?
Quickly pushing out prototypes to users and getting feedback from them
Great original tool, junky integrations
What do you like best about the product?
Their original tool is unmatched, user friendly, quick tester response, quick customer support.
What do you dislike about the product?
Junky integration after consolidating so many companies. Was forced+upsold for hundreds of thousands of dollars to get access to additional tools not integrated into their ecosystem. It will take years for them to fully integrate. That means we get access to tools that do not talk to each other, that work differently, different customer service reps, different everything. You have to relearn every one. Many of them have poor usability. Also, each of them have their own upselling and pricing models. They are different companies which UT has linked from their main site. That's it. And we were forced to this sub-par experience. By forced, I mean they told us they were going to stop supporting our account.
What problems is the product solving and how is that benefiting you?
Access to user feedback.
Helpful tool to gather user feedback and insights
What do you like best about the product?
Access to quicker user feedback without the manual work of having to recruit and screen participants myself. I love that I can set up the screeners and test and let the rest happen. I like their CommUnity as well which helps to connect with other researchers and grow together. Love the ability to create demo reels. I use usertesting very frequently and it's nice that it integrates with Slack. I love the ability to organize into folders for the tests too.
What do you dislike about the product?
I dislike the customer support and communication as when onboarding I never recieved an email to show my account was active. I also reached out for help in accessing a webinar and never recieved an email back. Sentiment analysis and some other tools that should help speed things up could use some work. There are also some user experience issues that could be improved when setting up tests.
What problems is the product solving and how is that benefiting you?
It helps us understand how users interact with our website and how we can make the experience better for them. Sometimes we have assumptions but aren't sure how they would truly feel about it and it helps to test those so we have answers early in the project. It also helps us move things forward in the process by showing why it's so important to make proposed changes.
A solid testing platform
What do you like best about the product?
Very easy user interface and a large panel of testers
What do you dislike about the product?
The price is a bit steep for small businesses
What problems is the product solving and how is that benefiting you?
Which choices are best for us to make in developing our products and features
User research efficiency partner
What do you like best about the product?
- Recruitment of users is a pain point for me, and UserZoom (now part of UserTesting) enables us to complete it quickly and easily
- Training modules were easy to understand and prepared me to use it well
- Clip creation and recordings are impactful illustrators
- Training modules were easy to understand and prepared me to use it well
- Clip creation and recordings are impactful illustrators
What do you dislike about the product?
- Panel can be hit or miss, depending on need
- Branching logic and coded questions for screeners can be manual and repetitive
- Branching logic and coded questions for screeners can be manual and repetitive
What problems is the product solving and how is that benefiting you?
Access to user feedback in this way helps speed up our concepting work. Our UX design partners also are able to make adjustments and iterate quickly in a way that was not possible in my previous org where we manually scheduled and carried out usability tests - the timing involved just doesnt work.
Good but could be improved
What do you like best about the product?
-Industry standard
-Great sentiment analysis
-Pretty decent team management
-Pretty easy to clip videos
-Great sentiment analysis
-Pretty decent team management
-Pretty easy to clip videos
What do you dislike about the product?
-Surprisingly difficult to learn
-Does not allow you to preview tests as they show to participants
-Does not allow you to preview tests as they show to participants
What problems is the product solving and how is that benefiting you?
It allows us to test our product and incorporate user feedback. The custom screeners are great for our niche software.
Expensive for a small enterprise with a wide audience
What do you like best about the product?
The panel is very big and it's a quick turnaround for results. The transcripts are great time saver along with making highlight reels from multiple projects.
What do you dislike about the product?
The pricing structure is confusing and I felt misled with the offering. The credit ran out 3 months before the contract and there was no negotiation as to how many credits would be suitable for a small company, therefore spent way more than what we had the year before on the unlimited plan.
What problems is the product solving and how is that benefiting you?
Reaching users from Europe and US market
Many tools, many resources, much success
What do you like best about the product?
You're supported every step of the way. Articles, training, monthly check-ins, Power Sessions, UserTesting University, etc. It's like they WANT you to succeed. :D
What do you dislike about the product?
Some of the wording on questions or interfaces can be a little confusing, and some elements not so intuitive. There's a learning curve involved for sure, but you can feel like an expert once you nail it.
What problems is the product solving and how is that benefiting you?
It solves the difficulty of finding and scheduling small numbers of our VERY niche customers very quickly! If we need huge numbers, we have other resources, but for the little bunches of feedback that we seek often, UserTesting helps recruit, run, and analyze wonderfully.
Great premiere support
What do you like best about the product?
Premiere support and unmoderated tests.
Responsive
Responsive
What do you dislike about the product?
Recruitment sometimes can get fraud participants
What problems is the product solving and how is that benefiting you?
Provide a tool to recruit research and store data
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