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Data driven leadership enablement
What do you like best about the product?
As a DesignOps manager, I like the ability to showcase value to the business by visually showcasing customer sentiment and behavior through session replays as well as quantitative indicators like QX Score in a simple and easy way.
What do you dislike about the product?
UX platform isn't as intuitive as UT, would like to know what the feature roadmap and goal for integration is
What problems is the product solving and how is that benefiting you?
Growing Research operation and effectively conducting research across the enterprise
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Usertesting feedback
What do you like best about the product?
Have access to millions of users at your fingertips and can do moderated and unmoderated testing seamlessly and efficiently.
What do you dislike about the product?
Not a strong qx score area and can have cleaner ways of reading results.
What problems is the product solving and how is that benefiting you?
Helping us get access to lots of users and videos and insights to share with our product partners.
Great simple and easy to test or discover
What do you like best about the product?
Very intuitive platform we use to validate design or concepts quickly or go in to deeper discover with interviews, either automated or moderated.
What do you dislike about the product?
Sometimes the participants can be sketchy even after quality control questions in the screener
What problems is the product solving and how is that benefiting you?
We do discover of user needs to validation of new concepts and designs
Alkami User Researcher Review
What do you like best about the product?
I love how easy it is to navigate the platform!
What do you dislike about the product?
I find it difficult to delete old tests on my own.
What problems is the product solving and how is that benefiting you?
We are able to iterate and send out research in record time, allowing us to innovate on our product constantly.
Recruiting in Minutes
What do you like best about the product?
UserTesting eliminates the need to recruit your own participants by using their panel. This means that we can get test results in hours instead of weeks. It's a game changer!
What do you dislike about the product?
It is difficult to delete tests once they've been launched.
What problems is the product solving and how is that benefiting you?
My favorite part of UserTesting is how easy it is to recruit. That is this biggest thing that keeps us with UT.
Good easy experience
What do you like best about the product?
How easy it is to find users and get feedback within hours
What do you dislike about the product?
Having to watch hours of videos and spend all that gime
What problems is the product solving and how is that benefiting you?
It is solving our ability to get feedback quickly from users.
Powerful user research platform
What do you like best about the product?
Fast user recruitment and helpful support
What do you dislike about the product?
The platform can be glitchy sometimes. There are some slow loading times.
What problems is the product solving and how is that benefiting you?
UserTesting helps me gather important user insights on our products. I am able to report data and insights to our team.
Great platform to gather qualitative feedback from the users.
What do you like best about the product?
It's a very helpful ans easy to use platform, with a bunch of question options to choose from for qual type of user research. I use it in my daily job and love how intuitive it is. I like how responsive and customer oriented the support team is.
What do you dislike about the product?
Sometime different bugs occur during the recordings, which then might or might not be able to revert and recover the insights gathered. But the team is very helpful in trying to solve any issues.
What problems is the product solving and how is that benefiting you?
Along with my need for user feedback in my everyday work, usertesting takes care of all the ND and GDPR issues, research scheduling and I can jump straight to the testing process itself, nor worrying about the legal side or time management.
Great tool, but gets more expensive every year
What do you like best about the product?
The best-in-class remote user testing tool available on the market.
What do you dislike about the product?
I've noticed that in the last five years, the pricing structure is increasingly inflexible and expensive. It makes it more difficult to convince leaders to pay for it, which makes testing less accessible than before.
What problems is the product solving and how is that benefiting you?
Validating designs and mitigating risk
Quick and easy way to access participants
What do you like best about the product?
We have been able to easily access very niche users through user testing with screener questions and participant demographic filters. For most tests, we can get all the participants we need in less than 12 hours and often times quicker than that. UserTesting has streamlined our process beyond what we could have imagined before! UserTesting has also been very active in the research they do on their own platform, which has been very encouraging to be a part of.
What do you dislike about the product?
Some of the features and functionality for quantitative analysis are still pretty lacking. I know they are currently merging with UserZoom that should bring more robust quantitative features though. My only other dislike would be the clunkiness of their highlight reel creation. The flow of creating the reels could be much smoother than it is currently.
What problems is the product solving and how is that benefiting you?
Participant recruitment and expediting test analysis. It has expedited our entire research process by at least 2 or 3 times what it would be without UserTesting.
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