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It has been fantastic
What do you like best about the product?
I love how fast we can get direct feedback from users. It has allowed us all to rapidly iterate and improve our ux.
What do you dislike about the product?
I wish that my payment tier allowed for us to target our actual users. I get it tho, the next payment tier allows it.
What problems is the product solving and how is that benefiting you?
We have discovered and solved a bunch of UX issues that we never realized
Recommendations to others considering the product:
The one thing that is frustrating is at the end of a video. You are asked to rate the video and it seems like you are summarizing the video but it’s actually reviewing the tester. Sometimes I accidentally send the participant the summary 😅
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Usertesting.com review
What do you like best about the product?
- Fast responses from users
- Diverse demographics of participants
- Ability to make clips to share with teams
- Transcript and playback speed is useful as well for scrubbing through videos
- Support is usually fast
- Live conversations have been a great addition
- Diverse demographics of participants
- Ability to make clips to share with teams
- Transcript and playback speed is useful as well for scrubbing through videos
- Support is usually fast
- Live conversations have been a great addition
What do you dislike about the product?
- Fraudulent participants; people who lie through their screeners, this ends up wasting a lot of time especially for live conversations
- Inability to link directly to a certain point in recordings
- Tests could be better organized into folders
- Inability to link directly to a certain point in recordings
- Tests could be better organized into folders
What problems is the product solving and how is that benefiting you?
- Talking to users about their problems with our service
- Getting fast users input on something we're thinking about launching
- Getting specific user groups that we're trying to target into a call
- Getting fast users input on something we're thinking about launching
- Getting specific user groups that we're trying to target into a call
Pretty good for the basics.
What do you like best about the product?
Great for unmoderated testing. Love that you can control the speed of playback, and the note-taking functionality works well.
What do you dislike about the product?
The design is a little dated and unmoderated testing isn't great for certain types of research.
What problems is the product solving and how is that benefiting you?
Mostly clarity issues with established interface and content. Unmoderated testing shows us where the problems lie.
Recommendations to others considering the product:
It's a solid choice for a limited type of testing.
User testing is a great way to receive insightful feedback.
What do you like best about the product?
I'm a product manager/interaction designer try and use it on all my projects. Even with projects I'm confident in I'm always able to take away new insights and findings from watching users interact with prototypes.
What do you dislike about the product?
It can be hard to navigate through previous tests and setting up a test can be lengthy. It's also difficult to collaborate on tests, especially when the other user has limited permissions.
What problems is the product solving and how is that benefiting you?
I typically use User Testing for testing new website features, especially when we're hoping to guide users through a flow. It's helpful to get insight from people who may not work in tech/use your product everyday.
Recommendations to others considering the product:
User testing is an essential part of bringing a new product live, whether you feel the updates are obvious or now. UserTesting is a quick and flexible way to gain insights into your product.
Great
What do you like best about the product?
It is useful for me to connect to my customers via user testing and get feedback.
What do you dislike about the product?
I would love to have better UX and more custom tests
What problems is the product solving and how is that benefiting you?
Via this I reach out to my customers to understand what they want to create products accordingly
Great tool for usability testing
What do you like best about the product?
Quick responses from survey participants
What do you dislike about the product?
Multiple users can’t view responses at the same time
What problems is the product solving and how is that benefiting you?
Usability
Great user testing software
What do you like best about the product?
Reach of diverse audience is great. CS good too.
What do you dislike about the product?
I don’t really have any main complaints about user testing.com
What problems is the product solving and how is that benefiting you?
User testing is great for uncovering missed behaviors or validating hypothesises
Recommendations to others considering the product:
Good software. Highly recommend it but the price is a bit high.
I think they are great. Thank you.
What do you like best about the product?
That it is easy to use and it is also easy to recruit participants.
What do you dislike about the product?
I think a bit of flexibility with the types of questions / tasks that users can perform while on Camera.
What problems is the product solving and how is that benefiting you?
It’s pretty great overall.
Well-made tool, great resources
What do you like best about the product?
Not only the professional user interface but also the additional resources available are UserTesting's greatest strengths.
What do you dislike about the product?
I'm usually skeptical about the relevance of the available researchers as my company works in a very specific domain. This is not directly related to UserTesting as a product though.
What problems is the product solving and how is that benefiting you?
Mostly user research for our software products. UserTesting is a great way to validate ideas and get feedback on existing solutions.
Recommendations to others considering the product:
Reachability for a larger audience, coupled with available incentives for the researchers that adds a sincerity to their efforts, makes UserTesting a great tool to consider for testing and research.
Quick, efficient testing
What do you like best about the product?
How easy it is to set up a test, and how quick it is to find users. I save a lot of time not having to find users to conduct a test, and also by being able to duplicate and edit tests to iterate.
What do you dislike about the product?
Not being able to pause or stop the test. Sometimes I realize an error in the script and have no choice but to let it run and ignore the test results. It seems like a waste of testers' time that could be avoided.
What problems is the product solving and how is that benefiting you?
It's helped me get unbiased feedback on prototypes, perform A/B tests, and also conduct market research.
Recommendations to others considering the product:
Set up a trial test and preview to make sure your test is set up correctly and makes sense for the user.
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