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UserTesting is a great tool for remote testing
What do you like best about the product?
Panel of participants is good but you have to include screening questions, customer support when there are issues, They keep adding useful features to grow. Ability to test websites or prototypes on mobile or desktop, easy to share videos, video clipping, transcription (although they seemed to have removed that from our account recently), search capability, scheduling live conversations
What do you dislike about the product?
Lack of flexibility, for instance if you create a script when you are testing a prototype you can't copy this to test a website, bad analysis tools-results don't line up when using the excel download. The user experience of taking a test on mobile is clunky.
What problems is the product solving and how is that benefiting you?
being able to run more usability studies and to get results quicker. Also the panel helps to recruit participants (but it's not perfect). Good for getting feedback from prospective customers
Recommendations to others considering the product:
This is a costly tool, but if your team can use it effectively it is worthwhile. We supplement with also running studies using our customers, but not using this tool. We also have had mixed results trying to get our customers to use this tool when trying to set up Live Conversations using our own customer panel
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UserTesting is an exceptional tool to collect high quality qualitative data
What do you like best about the product?
The ability to investigate the thought process that participant have while conducting a study has been invaluable. The ability to interview individuals in their own home is also a benefit, deceasing the prevalence of confounds in studies.
What do you dislike about the product?
The only downside I have experienced is an incongruence of screener responses. Participants will pass UserTesting screeners to participate in the study, but then fail those same screeners in the survey itself.
What problems is the product solving and how is that benefiting you?
We have been able to use UserTesting to create better user experiences, conduct in depth competitor analysis, collect myriad qualitative data, and to vet content before publishing to our wider audience.
Recommendations to others considering the product:
UserTesting is definitely worth a try if the collection of qualitative data is of importance to a company or individual.
Very useful tool that is always improving
What do you like best about the product?
It is extremely easy to reach real users
What do you dislike about the product?
It is difficult to screen to the desired respondents sometimes
What problems is the product solving and how is that benefiting you?
We are able to get user feedback on problems to solve and how they use our product
Recommendations to others considering the product:
Understand its uses and limitations
I love usertesting.com
What do you like best about the product?
The fact that I can test people and get insights about my products as well as give insights to other people. And the fact that I can just send the tests and go to bed and when I wake up I can see the results.
What do you dislike about the product?
That I cannot test younger people, and that if I am a seat holder, someone else with the same rights, cannot launch my tests in case I get sick
What problems is the product solving and how is that benefiting you?
For my company I can really get feedbacks from people that normally we have a hard time getting hold of, as well as international people.
Recommendations to others considering the product:
If you need international testing usertesting is really working on that and are really trying to be helpful
Good experience overall, but some sessions were poor quality
What do you like best about the product?
The ability to create tasks that helped us understand the user experience from website navigation to initial app experience. Also, the ability for us to tag interesting insights to share internally with our team.
What do you dislike about the product?
Some sessions were poor: one navigated to another page and the session was not recording what the viewer was looking at. Another session had no sound. Only used the trial of UserTesting, but felt like our funds and time were wasted on those sessions. Would potentially consider a subscription in the future, but the subscription is very costly for a business of our size (only 3 employees).
What problems is the product solving and how is that benefiting you?
Message clarity and in-app walkthroughs
Recommendations to others considering the product:
A very valuable program to understand the objective experience of users in real-time. Would definitely suggest a trial or evaluation period to see if it is the right fit for your business
I like UserTesting!
What do you like best about the product?
Ability to filter users and feedback!!!!
What do you dislike about the product?
Video playback sometimes is laggy.!!!!!!
What problems is the product solving and how is that benefiting you?
Using for user insight and usability of our product. Benefits is gathering the user feedback and insights for our product.
Great Platform
What do you like best about the product?
Gives us a quick read on usability tests and provides a much shortened timeline for implementing changes.
What do you dislike about the product?
I have no dislikes or complaints with usertesting.
What problems is the product solving and how is that benefiting you?
Issues with customers dropping out of our sales funnel.
Recommendations to others considering the product:
Use the trial and see if it works for you!
UserTesting is friggin amazing, but not for everything
What do you like best about the product?
I love how quickly I can get detailed feedback from real users on prototypes of all fidelity levels.
What do you dislike about the product?
It's not so much a dislike as it is simply a limitation of doing virtual testing – some of the intent is lost when testing more nuanced flows (shopping for insurance, filing claims, other things that are emotionally charged).
What problems is the product solving and how is that benefiting you?
UserTesting extends the capability of our user researchers as well as product designers. It makes it easy to get insightful feedback and share it out with other stakeholders via video nuggets.
6 years in and it's the best remote testing tool there is.
What do you like best about the product?
I like that my team can have users review our work within 2 hours of launching the test.
What do you dislike about the product?
Not all participants are equal. Recently, we have had to remove 20% or more for not completing the tasks correctly or giving up early.
What problems is the product solving and how is that benefiting you?
You don't know what you don't know. Users tell us where problems are that we normally wouldn't realize. We've increased conversion across several pages of our site thanks to users' feedback.
Recommendations to others considering the product:
It's the best remote testing platform there is. Most test are completed within 2 hours which means design changes can be made same-day.
Good tool for product designers
What do you like best about the product?
As a designer on the team, it has been a light weight tool to use and allows our researchers to dedicate their time to larger, foundational studies, rather than usability.
What do you dislike about the product?
The spam from all the emails that each study returns.
What problems is the product solving and how is that benefiting you?
Mostly used for usability testing. Quick recruiting, completion, and early data output for quick iteration.
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