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Amazing Tool to get real insights
What do you like best about the product?
I like the fact that you can get fast actionable intel from real world users. We use this tool to make design decisions on a regular basis.
What do you dislike about the product?
The only feature I wish was expanded was the amount of testers you can have at any one time.
What problems is the product solving and how is that benefiting you?
Userability for website redesign or design in general. We have been able to allow our design team to continue to innovate while also getting real feedback from our demographic
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Works great for new verbs existing users for the product
What do you like best about the product?
Preference testing, screening users, being able to set the dimensions for users
What do you dislike about the product?
the interface gets a little glitchy when setting the test up, users not being truthful in order to pass the screener questions
What problems is the product solving and how is that benefiting you?
quick feedback from users in order to iterate quickly
Recommendations to others considering the product:
good for quantity of users, quick feedback
Easy, quick, and customer-focused.
What do you like best about the product?
It's so quick to get conversational feedback and intuitive to use.
What do you dislike about the product?
It's not easy to synthesize results in a way that is easy for partners to understand.
What problems is the product solving and how is that benefiting you?
Solving for any disconnects between what people see when interacting with content and what they take away from the experience. We have realized placement and location of assets matters in a customer's journey.
Recommendations to others considering the product:
Understand the order in which you ask questions matters in the kind of feedback you get! Start general and then narrow.
Surprisingly effective approach to insight research
What do you like best about the product?
That it melds together the quantitative and qualitative sides of research in an effective way. The counting of themes and word choice is a great thing to understand from a top level. And the interviews them selves, and the method, really seem to prompt genuine thoughts. As opposed to an open ended survey, where you have to think and then note your thoughts, this is free speaking of thoughts as they come to them, which is more valuable in my experience.
What do you dislike about the product?
The output of data could be a little more manageable. The Excel sheets are somewhat unwieldy, especially when it's a long interview.
What problems is the product solving and how is that benefiting you?
We are trying to understand the job a piece of content should do. So we're asking "how would you use this" "what would you change about this in order for it to accomplish this task well for you".
The benefits we've realized are that there is no limit to the responses, almost like a conversation (unlike a short survey, which is our typical approach to consumer insights). It's like talking to someone about something, all kinds of thoughts and opinions come to them throughout the process that you don't get from a online or written assessment.
The benefits we've realized are that there is no limit to the responses, almost like a conversation (unlike a short survey, which is our typical approach to consumer insights). It's like talking to someone about something, all kinds of thoughts and opinions come to them throughout the process that you don't get from a online or written assessment.
Recommendations to others considering the product:
You will be surprised by what you learn. Which when you don't necessarily have a strict hypothesis you're looking to prove, can be fascinating and highly valuable. It's a simple, clear, quick, and effective way to source the right opinions on something before a soft launch. It's like a soft soft launch.
Great intuitive user experience, & prompt customer support including during the interviews.
What do you like best about the product?
The amount and speed of customer support
What do you dislike about the product?
Not able to screen out frequent participants
What problems is the product solving and how is that benefiting you?
Quick iterative testing.
It's always easy and there when you need it. Can't really imagine designing without usertesting
What do you like best about the product?
Audiences that can be tailored to your needs
What do you dislike about the product?
The overlays that block testers from seeing some of the UI elements of my designs
What problems is the product solving and how is that benefiting you?
Mostly design and usability problems, less on usefulness
Recommendations to others considering the product:
Use it each time you have to do usability tests. It does pay off
Easy tool to gather and synthesize findings
What do you like best about the product?
I really enjoy the the ability to clip quotes heard, this allows me to to share opportunities with key stakeholders.
What do you dislike about the product?
I wish that the clips would sometimes be more accurate, sometimes I have to rewrite the clipped quotes to match exactly what is being said.
What problems is the product solving and how is that benefiting you?
I'm able to quickly get research done when internal research doesn't have the bandwidth.
It's useful and very fast to get responses you need to further your analysis.
What do you like best about the product?
Being able to quickly receive feedback on ideas and prototypes to validate assumptions or design.
What do you dislike about the product?
The quality of each test can differ. Sometimes the amount of detail in a test is lacking.
What problems is the product solving and how is that benefiting you?
Whether a customer segment would like a certain product. And what customers have to say about the design of an app.
UserTesting Brings Quick and Actionable Feedback
What do you like best about the product?
We have easy access to real users and receive quick feedback on real sites/ads as well as prototypes. Our team is able to easily create and deploy tests, screened to a relevant target audience and quickly dissect critical issues.
What do you dislike about the product?
We have found there are some positivity biases and it can be difficult to get critical feedback. It increases the burden on asking the right questions which means that while the tests are easy to create, it requires someone very critical to design the test.s
What problems is the product solving and how is that benefiting you?
We use it to try new app designs and have relied on it heavily with new website feature development. Additionally, it's been useful to get thick, rich description of how our target audience reacts to our advertisements.
Recommendations to others considering the product:
I recommend that users understand that question and test design are critical. Make sure you are asking thoughtful questions that prompt detailed and precise feedback and avoid "everything looks great!"
Even great for a specific demographics
What do you like best about the product?
We were able to recruit users with our very specific demographics: industry, job role, etc which was so great. We got to get insights from our competitors too as some of them are customers using our competitors' software.
What do you dislike about the product?
The cost is hefty. Almost a full time hire a year.
What problems is the product solving and how is that benefiting you?
No other problems.
Recommendations to others considering the product:
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