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Getting great feedback
What do you like best about the product?
Their primier support team and templates are great!
What do you dislike about the product?
Recruitment can sometimes be hard and sometimes the people are not the right ones
What problems is the product solving and how is that benefiting you?
Reaching the right users in a easy and fast manner. I don't have to meet users in person to conduct interviews
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UX Researcher
What do you like best about the product?
Easy to use. But quality of participants has gone down exponentially over the past few months. Quick metrics and analysis
What do you dislike about the product?
Cannot merge multiple related study findings. Tagging management is really overdue.
What problems is the product solving and how is that benefiting you?
Getting detailed authentic feedback when most needed
Amazing group!
What do you like best about the product?
They have the insights to help me make Better decisions
What do you dislike about the product?
It's difficult to format sometimess due to the lack of rich text editing
What problems is the product solving and how is that benefiting you?
It allows me to reach the right customers no matter where I am
Straightforward and comprehensive
What do you like best about the product?
It has almost everything we need all in one place - unmoderated and moderated testing of various kinds. Our main research platform!
What do you dislike about the product?
It does not help with analysis very much at this time.
What problems is the product solving and how is that benefiting you?
Making it incredibly easy to find participants even when they are a very specific audience.
We have been using UT for two years now and we really enjoy working with the platform and the team.
What do you like best about the product?
The team, research partner, the capabilities of building a test.
What do you dislike about the product?
Limited lanes, the quality of the participants, Waite time to complete a test, bots
What problems is the product solving and how is that benefiting you?
The usability of our products and benchmarking.
Easiest way to connect with your customers
What do you like best about the product?
The thing I like best about UserTesting is how quickly and conveniently I can reach our customers and get feedback so that we can quickly made decisions and move on with product development.
What do you dislike about the product?
One downside is the quality of participants at times. There are professional test takers and bots trying to simply make money.
What problems is the product solving and how is that benefiting you?
Testing with participants helps us pick the optimal design and flow that customers interact with most efficiently. It also helps us in the discovery phase when we are determining what we should build.
Swiss Army knife tool for UXR
What do you like best about the product?
This is a great tool. We are able to field tests and get quality respondents very quickly. Great for testing prototypes. For qual research, it has it all.
What do you dislike about the product?
A downside is that currently it is difficulty to recruit for and facilitate focus grops but my understanding is that they are working on solutions for this.
What problems is the product solving and how is that benefiting you?
UserTesting helps us gain insights quickly and generate buy in. Being able to share clips, reels, or even entire videos with our stakeholders helps us create buy in and helps them to feel close to the customer.
UT helps me run qual tests as part of my role as a UXR.
What do you like best about the product?
It's easy...when you remember how the site works. There may be several months between my uses of UT, and I find myself having to-relearn how to set up a test. That part always takes a while, but once I figure out how to set up the kind of research I need at that time, it's a breeze.
What do you dislike about the product?
It's not like riding a bike. You have to learn and implement work arounds. For example, the live tests only give you around 25 users each. I was having technical issues recently, and several of the sessions were not useful, which reduced my sample size unless I was willing to create another, identical test to run more participants. I figured out how to 'report a problem' and was allowed to request replacement sessions. This was a great feature, but I had to stumble to it.
What problems is the product solving and how is that benefiting you?
It allows me to connect with customers to better understand their experiences with our site and app.
Product research at scale with User Testing!
What do you like best about the product?
User Testing enabled our team to run different types of valuable tests in the early stages of product development because of its intuitive test builder and the large pannel of testers
What do you dislike about the product?
There are some limitations with testing within our own audience since the templates are not so customizable and the integration with our data lake is not possible yet
What problems is the product solving and how is that benefiting you?
UserTesting is supporting our design strategy because it allows us to test with real people in the early stages of product development so we can anticipate usability issues and improve it before it goes live to our users. We can also better understand consumer behavior with in-depth exploratory research when we don't have yet a prototype.
UserTesting is the best
What do you like best about the product?
The speed in which I, as a designer, can receive feedback is amazing. It enables myself and my team to iterate on the work so quick and results in being able to deliver a great product to our user base.
What do you dislike about the product?
There are no downsides to UserTesting. I've advocated for it's use in the past three companies I've worked at.
What problems is the product solving and how is that benefiting you?
This tool helps us understand our customers and recieve valuable feedback. We are able to utilize UserTesting in both product and marketing initiatives. It helps us to build experiences that our customers love. This tool validates our work quickly, helps us to pin point any UX flaws, and allows us to gather invaluable feedback which positively impacts our roadmap. My team and I wouldn't be able to do our jobs nearly as well without UserTesting.
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