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Great tool to test user experience
What do you like best about the product?
fast and simple - you get the insights you want in just a few hours
What do you dislike about the product?
the look and feel of the website could improve
What problems is the product solving and how is that benefiting you?
I'm trying to figure out if user stories make sense and users can understand the intent
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It was good - then it got expensive.
What do you like best about the product?
I like the platform for the user testing. Easy to use.
What do you dislike about the product?
The pricing went from a "buy credits" to needing to pay for way more than we needed. So it was too expensive to keep.
What problems is the product solving and how is that benefiting you?
We are a small company and we need to find quick ways to user test as needed. UT helped us with that.
Recommendations to others considering the product:
Go back to allow the purchasing of credits so smaller companies can still use your product.
User Testing Feedback
What do you like best about the product?
- I like that it's quick
- I can share videos quickly
- Auto annotation
- I can clip videos
- Very quick to recruit participants
- I can share videos quickly
- Auto annotation
- I can clip videos
- Very quick to recruit participants
What do you dislike about the product?
-Criteria is a little specific and not broad enough
- No randomization of tasks
- No randomization of tasks
What problems is the product solving and how is that benefiting you?
Problems
- sometimes the videos are a bit slow
- participants take a long time to complete
Benefits
- it's easy
- doesn't cost that much
- sometimes the videos are a bit slow
- participants take a long time to complete
Benefits
- it's easy
- doesn't cost that much
Recommendations to others considering the product:
I would use it for quick user testing
Great, lightweight method for gathering user insights
What do you like best about the product?
User Testing provides a great resource for researchers while being simple enough for designers and PMs to use independently.
We love the new saved audiences feature and 'add to panel.'
We love the new saved audiences feature and 'add to panel.'
What do you dislike about the product?
Using My Recruit - we still use it and like it, but I think there's room for improvement. It is a big lift to email a large pool of our customers and ask them to download the software and go through an unfamiliar flow. A simplified UX might be better for My Recruit.
What problems is the product solving and how is that benefiting you?
We use usertesting.com frequently for usability projects, prototype reviews, and occasionally for generative research. We catch a lot of unpleasant experiences - generally I'm already aware of them working in design research, but clips and highlight reels provide great ammo when making my case to stakeholders.
Recommendations to others considering the product:
It takes a bit of time to get familiar with the UX but the best way is just to dive in.
UserTesting review (Enterprise level)
What do you like best about the product?
The ease of use of the platform and simplicity.
What do you dislike about the product?
Would love to have better filtering options for selecting user testers.
What problems is the product solving and how is that benefiting you?
Understanding potential demand of a new product, and also understanding feedback from users.
Great for scheduling!
What do you like best about the product?
I like the automatic scheduling with users.
What do you dislike about the product?
Understanding 'workspaces' with my coworkers.
What problems is the product solving and how is that benefiting you?
We've done more user and market research through UserTesting than we have done before with other platforms. Not only are we able to do do user testing on our current prototypes, but we're also able to just send out surveys to find the right users to do background research that will yield insights to later drive design decisions.
Recommendations to others considering the product:
Definitely take advantage of all of the features of the platform AFTER testing. We just found out about the highlight reel, and are excited to use it in our next presentation. I'm sure there are other features we haven't taken advantage of yet, and look forward to finding/learning about and implementing them!
User friendly platform, would recommend!
What do you like best about the product?
The ease of use of the service i have used
What do you dislike about the product?
The emails do not always stand out to me
What problems is the product solving and how is that benefiting you?
Making platforms a better experience and more relatable to the user
Recommendations to others considering the product:
Best user testing platform i have used
really use full in some of the use cases. not much helpful for new innovative ideas
What do you like best about the product?
Quick Turnaround time and some are really insightful
What do you dislike about the product?
however you screen, there are few fake profiles
What problems is the product solving and how is that benefiting you?
it helps us to know what we are building is right!
Recommendations to others considering the product:
Recommendation is that, it will be helpful for companies who are mostly creating public using applications
Quickly find user behavior insights to understand website interaction
What do you like best about the product?
hearing from our customers as they engage on our website so we can monitor clicks, movement, and scrolling as well as user expectations of our site
What do you dislike about the product?
Hard to scale research across org and provide enough results given a tightly constrained budget and high costs per survey
What problems is the product solving and how is that benefiting you?
understanding experiences of users across website touchpoints and interactions with product pages and purchases
On-demand customer feedback from wherever I work.
What do you like best about the product?
It's fast, cost-efficient and doesn't burden me with logistics of in-lab testing. I really like the feature to select my target audience and testing platform. Collecting remote customer feedback is particularly useful since it makes the participants have the familiarity and comfort of their own setup. This provides me an accurate display of a user's digital experience as they navigate the tasks of my test. I also like the screener questionnaire since it allows for me to create a more granular target audience for the test.
What do you dislike about the product?
Access to research studies is hidden for me and I've to reach out to my customer success manager to get started on it. I would like more control in the interface based off my membership.
What problems is the product solving and how is that benefiting you?
Improving customer conversion rate on the landing page is the biggest problem that I'm solving for. UserTesting helps me put on my customer hat and solve for the gaps that my users are facing.
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