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Powerful and immediate
What do you like best about the product?
How simple it is to set up a test, and how you can focus on getting value feedback rather than the admin of overseeing tests.
What do you dislike about the product?
My team and I would love it if comments were assigned to profiles so we can see who said what.
What problems is the product solving and how is that benefiting you?
My team can save a lot of time through UserTesting. It means that when features move to development, we are a lot more certain that we're barking up the right tree. It gives us access to people with specific requirements that would be taken weeks to find ourselves.
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Easy to use for usability and qualitative research
What do you like best about the product?
The ability to quickly construct a test of any kind using previous tests, by copying and editing. A huge time saver. Also the editing capabilities when reviewing videos and the new transcription feature are great.
What do you dislike about the product?
There are a few work arounds to use your own participants and pay them incentives. It would be great to easily be able to add people from our customer pool and assign them a test as well as pay them with our own company gift card for their time.
What problems is the product solving and how is that benefiting you?
UserTesting has always been a great way to reach people who are prospective customers that we don't have access to from our customer database, ensuring that we get feedback not only from our loyal customers but customers to be. It balances our research to provide feedback from both points of view.
Recommendations to others considering the product:
Set up practice tests and hav a well thought out screener before launching your test. Test it yourself, and then only launch a pilot before launching the entire test to make sure that there aren't any hiccups you didn't anticipate. After watching the pilot test once completed by a user, make edits and launch the balance of your tests.
Fast, reflective feedback from actual users
What do you like best about the product?
The ability to launch a test and get feedback relatively fast. I havent had to wait more than a few hours and this includes occasions when there were multiple screener questions. The ability to rate users so over time the quality of the feedback keeps on getting better.
What do you dislike about the product?
It can be expensive at times and harder to justify for small teams.
What problems is the product solving and how is that benefiting you?
Usability testing for a variety of different demographics. Collecting feedback and ideas on future releases, allows us to prioritize some features over the other.
Recommendations to others considering the product:
If your product needs to scale and time is of an essence in your development cycle. This tool is great !
The feedback on usability tests can guide all members of the team and also shut down unnecessary design by committee meetings.
If you are a small team and dont use it every week, it might get expensive and you might have to connect with them to offer you a more customized plan.
The feedback on usability tests can guide all members of the team and also shut down unnecessary design by committee meetings.
If you are a small team and dont use it every week, it might get expensive and you might have to connect with them to offer you a more customized plan.
UserTesting.com is Making Usability Testing Quick and Accessible!
What do you like best about the product?
I absolutely love the UserTesting panel. The turn-around for testing is so quick when you carefully screen the UserTestiung panel, and I can get answers in less than a day in some cases! I also love that it integrates with Optimal Workshop in order to get us access to card sorts and tree testing!
What do you dislike about the product?
I dislike how touchy the video editing software is.. it's difficult to get an exact quote. It also would be great to be able to copy a test between MyRecruit (your own customers) and their panel. Right now you need to rebuild the test from scratch if you change audiences.
What problems is the product solving and how is that benefiting you?
We're solving usability issues, navigation issues, design challenges, and getting user feedback in a qualitative format. We've gotten large improvements in user comprehension by using UserTesting.com to test with users. It's a great iterative testing tool with a potentially fast turnaround time.
Recommendations to others considering the product:
The upfront cost is considerable, but if you can afford it the rewards are great. This tool allows you to reach out to potentially millions of users that you can screen to fit your target and record behavior and feedback, instant video clips... it's really a great way to fit UX research into your business, especially if you have varied / unusual customer demographics or you have no usability lab. At least do a trial and see if it's for you.
UserTesting le ha dado a nuestro equipo de diseño tiempo y confianza
What do you like best about the product?
UserTesting es una herramienta rentable y conveniente para las pruebas de usuario. Puedo crear un plan de prueba y, en menos de una hora, recibir comentarios de los usuarios. Esto me da la información que necesito para diseñar nuevos productos y probar los que ya se han enviado. Además, UserTesting ha sido útil para la investigación competitiva.
What do you dislike about the product?
Creo que la pantalla del analizador a las preguntas puede ser un poco confusa, por lo que sería bueno simplificar eso. También creo que sería bueno poder comenzar a probar desde la primera pantalla b / c la mayor parte del tiempo solo estás iterando los filtros y no tienes que pasar por todo el proceso.
What problems is the product solving and how is that benefiting you?
Personalmente uso UserTest para probar la aplicación móvil desde las etapas de idea hasta las pruebas de productos en vivo. Nos hemos dado cuenta de que a veces menos es más, pero también a veces se requiere un poco de información adicional.
Recommendations to others considering the product:
Los evaluadores son buenos, pero creo que algunos corren a través de pruebas para ganar más dinero. El proceso para ejecutar una prueba es difícil.
Feedback on my experiences with the review.
What do you like best about the product?
I liked the ease of use experiences and navigation.
What do you dislike about the product?
There were no major challenges or things I did not like or appreciate.
What problems is the product solving and how is that benefiting you?
The problems we are solving is getting clarity on users issues.
Recommendations to others considering the product:
None at this time.
UserTesting: Test utilisateur et recherche expérientielle en toute simplicité
What do you like best about the product?
Cela me surprend de voir comment usertesting.com est capable de trouver des groupes d'utilisateurs très spécifiques, basés sur un ensemble de questions de filtrage. Je l'ai utilisé pour plusieurs sites Web d'entreprise et de b2b avec des utilisateurs très uniques, et j'ai pu obtenir des résultats en quelques heures ou un jour au plus longtemps.
What do you dislike about the product?
Beaucoup de participants semblent être des testeurs "professionnels", ils donnent un excellent retour mais ils sont un peu plus avertis que votre utilisateur typique. Il y a des façons de contourner cela, il suffit simplement de mieux les filtrer ou d'activer l'option yeux frais pour ne pas avoir les mêmes personnes encore et encore.
What problems is the product solving and how is that benefiting you?
Nous découvrons si les mots et les phrases que nous utilisons sont les mêmes que ceux utilisés par votre public. Nous travaillons principalement sur des concepts et constatons que cela nous donne un bon point de départ.
Recommendations to others considering the product:
UT est sans conteste le meilleur outil qui existe. C'est beaucoup mieux que la concurrence dans à peu près tous les aspects. Il devient également très bon aux sessions modérées et dépassera toutes les compétitions dans ce domaine en raison de l'outil de communication utilisé (Zoom).
A No-Brainer
What do you like best about the product?
I love how quickly user tests come back in, and how we can see their screens, and listen to their feedback. I can launch a test at 6pm, and I'll full results back before I get into the office in the morning.
What do you dislike about the product?
I would love more opportunities and options to share out results.
What problems is the product solving and how is that benefiting you?
It cuts dev time in half, and our whole design process. I am able to test prototypes without relying on dev to build out multiple options to run A/B tests.
Recommendations to others considering the product:
If you are in the user research space, and are looking to streamline the testing process, UserTesting is a no brainer. With accessibility to a huge range of users, it's easy to find or select a panel of users fitting specific criteria. There's really no reason for customer-centric orgs to NOT use UserTesting.
Fantastic for lightweight iterative testing of non-sensitive projects
What do you like best about the product?
Rapid feedback, easy to iterate on projects and get directional feedback. Easy to use and rapidly improving. Extremely responsive customer support.
What do you dislike about the product?
The licensing structure changes two years ago added significant barriers to usage.
What problems is the product solving and how is that benefiting you?
Content refinement, design refinement, identify discoverability problems, attitudes, and comprehension of a multiplicity of projects. This platform has enabled me to quadruple user research efforts at my current company
Recommendations to others considering the product:
Fantastic platform enabling rapid iterative testing; it's not without limitations but is a phenomenal tool for scaling up user research.
Time saving tool that removes "I feel/like" statements out of the process
What do you like best about the product?
The fast turnaround on tests and the ability to easily create user empathy with the team.
What do you dislike about the product?
Some of the limitations with audience size based on test type. Example: sentiment (30) vrs function (10-15)
What problems is the product solving and how is that benefiting you?
Visual issue, functional problems and project scope problems
Recommendations to others considering the product:
Look at the features and find the best tool for you If you are ne to testing just jump in and try it.
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