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Wonderful way to get rich feedback quickly
What do you like best about the product?
I am a team of one at my company of 500+ and am always running multiple studies at once. UserTesting is an absolutely crucial tool for me to be able to get fast turnaround of user feedback that helps us make product and content decisions.
What do you dislike about the product?
Limited question types sometimes inhibit the breadth of feedback I am looking for in certain studies.
What problems is the product solving and how is that benefiting you?
Getting feedback at scale, understanding and identifying usability issues, validating design preference. The benefits are the quality of feedback and the quick turnaround. I also started using MyRecruit to test with our actual users, which was an amazing feature addition to the UserTesting suite.
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some challenges for larger teams, but amazing to connect with customers
What do you like best about the product?
scaling and expanding our teams' connections with customers
What do you dislike about the product?
seeing who is collaborating on projects is difficult to see or establish. usage reporting is a little weak - which is important for teams larger than 2-4
What problems is the product solving and how is that benefiting you?
our designers and developers need to justify why they make the choices they make. usertesting gives them customer quotes, preferences, and opinions that drive customer-centric decision making within our team
Great way to test your MVP
What do you like best about the product?
I loved the fact that I could select the demographic of the testers. Adding to that I got the project completed very fast which was great!
What do you dislike about the product?
No API for direct integration so we can push test automatically at scale
What problems is the product solving and how is that benefiting you?
Debug our early version app for both iOS and Android
Large panel, fast insights, limited test types
What do you like best about the product?
I like the fact that I can tap a large community of valid users quickly to gain insights into what my team is working on within a day.
What do you dislike about the product?
The tool is primarily focused on prototype testing. It would be good to include more types of study types.
What problems is the product solving and how is that benefiting you?
So far we've used the tool to better understand very specific use cases or requireements.
Like it but...
What do you like best about the product?
Large user base to collect data, a lot of options for different types of tests
What do you dislike about the product?
Their third party companies like Optimal Workshop that comes with the User Testing subscription is a horrible integration and ruined a lot of our data.
Work in a health company where a lot of our users have specific medical conditions. Hard to find users that can relate some of the time.
Work in a health company where a lot of our users have specific medical conditions. Hard to find users that can relate some of the time.
What problems is the product solving and how is that benefiting you?
how to improve the experience for our users. You can really narrow down the type of person you need.
Review Title
What do you like best about the product?
I like the speed at which I can get insights. I like the ability to make video clips.
What do you dislike about the product?
Video editor can be cumbersome to use. Test actions are often hidden under ellipses which feels a little too clever or overly neat. Not always positive where I am in the tool navigation
What problems is the product solving and how is that benefiting you?
We have just started ramping up our usage and I used it to get feedback on a conference website. I realized people like our design, want a search bar, and are confused about branded labels in navigation.
UserTesting.com is easy to use
What do you like best about the product?
I liked how fast I can get screened users
What do you dislike about the product?
Can't think of anything specific right now
What problems is the product solving and how is that benefiting you?
If some flows on our site are confusing, trying to determine trust issues. We've found features that our users aren't even noticing.
User testing removes excuses for not testing
What do you like best about the product?
Easy to get a test up and running quickly and get insights quickly. Also, the video review and editing.
What do you dislike about the product?
Inability to create test templates, saved tests. Lack af ability to robustly organize test materials for later retrieval. Things get lost.
What problems is the product solving and how is that benefiting you?
Ability to stop guessing / listing to loudest opinion and and base decisions on research
The best User Research tool I've ever used
What do you like best about the product?
Instant insights from very segmented users all over the world.
What do you dislike about the product?
Dealing with videos can be tedious but they're doing a great job at making it easy.
What problems is the product solving and how is that benefiting you?
I've stopped using expensive and time consuming focus groups, you get the right audience in front of you, very quickly
Provides value, but many desired features are in development or higher priced features
What do you like best about the product?
It has helped me gather invaluable data.
What do you dislike about the product?
Many things I would like, such as the ability to recruit my own users for mobile tests are unavailable, and many features I would like, such as card sorting cost considerably more money.
What problems is the product solving and how is that benefiting you?
Mostly prototype testing.
Recommendations to others considering the product:
I'd recommend.
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