Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Useful tool
What do you like best about the product?
What I like about the tool is that we have a direct line of contact t get changes implemented where our team would benefit. We have submitted feedback to our customer success manager and we quickly see those changes implemented.
What do you dislike about the product?
Something I dislike about User Testing is the inability to customize the bar charts or pie charts that are automatically created by UT, it would be nice to be able to change the colors so we can quickly screenshot those data visualizations and have them fit the theme or the company or product we are presenting for.
What problems is the product solving and how is that benefiting you?
We usually aim to understand customer usability issues pre an post launch of a product. We also aim to understand user sentiment and how users are liking or disliking certain features or elements that are newly implemented.
- Leave a Comment |
- Mark review as helpful
Takes the subjectivity out of feedback and backs it up with data and additional feedback.
What do you like best about the product?
We enjoy reviewing the video feedback. Although some testers have brutal feedback, it also helped us move forward from the project that we thought made sense. I dont have much experience with other UX design test sights- but did recently run a test on UsabilityHub.com and liked the data recap they sent me after my initial test.
What do you dislike about the product?
I would say we often ask for a United States pool of testers only and often get testers from Canada- that may not know US products- like CDs. We also pay for a premium subscription that has a support line- which I find never pick up the phone when you need it.
What problems is the product solving and how is that benefiting you?
They are taking the subjectivity out of the feedback some may have on a design or product offer and replacing it with objective, data driven, user tested feedback.
Lear and Earn
What do you like best about the product?
Simple to use platform wheer you can help make the user experience better and learn in the same time. Easy to operate interface with very clear instructions.
What do you dislike about the product?
Sometimes platform is not responding and the testes are not valid.
What problems is the product solving and how is that benefiting you?
It helps make the applications, apps and website better eand easier to use including me.
User Testing is a great way to gain quick and actionable insights.
What do you like best about the product?
the amount of resources available to us is amazing. I reference the inclusive screener and test plan articles from the site a lot and they have helped my team and I bring inclusion further upstream in the research process. The test plan resources and premade templates have also streamlined our ability to quickly publish tests that get to the root of what it is we are trying to learn or validate with the design. The sales and support staff are amazing! They are also always available to chat and answer questions. The power sessions have been amazing as well.
What do you dislike about the product?
This may have more to do with my company's niche industry rather than the user testing platform itself, but when we build custom audiences, sometimes it takes a lot longer for testers to pick up a test which affects how quickly we can act on the insights.
I also don't think the sentiment metrics are very reliable. A lot of my metrics indicate a "negative" sentiment but when I watch sessions, I would disagree that a reaction was negative.
I also don't think the sentiment metrics are very reliable. A lot of my metrics indicate a "negative" sentiment but when I watch sessions, I would disagree that a reaction was negative.
What problems is the product solving and how is that benefiting you?
Speeding up time from posting a test to synthesizing insights and access to the number of testers available.
The Industry Standard
What do you like best about the product?
The main selling point of user testing is that you can get enough participants within a matter of hours. Their panel seems to be huge and often they are quality participants as well.
What do you dislike about the product?
There's not a whole lot to dislike, but if I had to say something, it would be that the survey question-ish functionality is a bit limited but not a big deal at all and I have other tools for this.
What problems is the product solving and how is that benefiting you?
Getting insights about and feedback from users. Pretty much all my user research needs (e.g. usability testing, interviews, etc.)
UserTesting has enabled me to do more as a team of 1
What do you like best about the product?
The ability to quickly get insights with low overhead. I've shifted primarily to unmoderated tests because the value is much higher than moderated.
What do you dislike about the product?
There are some design issues with the platform. I feel limited in how I can design studies on the platform.
What problems is the product solving and how is that benefiting you?
Sourcing participants quickly and easily. The framework for building unmoderated studies which has expanded my impact and bandwidth.
I love the revamped design of usertesting
What do you like best about the product?
I love how streamlined it is to set up a new test. Setting up a new audience or using an existing one is super easy. Adding the steps for the test and the drag/drop functionality to build your questions is super smooth and easy to use.
What do you dislike about the product?
It's difficult to compare multiple tests to each other, because new tabs in the browser seem connected to each other, so that you see the same test in a new tab. And then clicking on the logo in the top left makes you sign in rather than taking you to your dashboard.
What problems is the product solving and how is that benefiting you?
Testing potential design solutions to a problem with a product or testing options for adding a new feature
Makes my life easier
What do you like best about the product?
I really love the transcription feature on UT. By having a transcript, I'm able to download multiple interviews and then search for key words. This really helps me identify commonalities and makes sensemaking much quicker.
What do you dislike about the product?
I don't often use the sentiment analysis feature. It's not useful for my purposes.
What problems is the product solving and how is that benefiting you?
Concept testing. By speaking directly to the customer we are able to decide the best path forward.
A competitive and essential tool
What do you like best about the product?
UserTesting.com is essential to my day to day as a researcher. Feedback is immediate. Participants are professional and enthusiastic. Replacement sessions are immediate when needed, The UX of the program itself is well streamlined.
What do you dislike about the product?
Adjusting test question order and steps can be tedious. Screeners are not conditional. Recruits outside of the US are a bit difficult. Market consolidation provides few alternatives to UserTesting.com, recent business moves of course contributing.
What problems is the product solving and how is that benefiting you?
Preference testing for Product Design concepts. Validation of simple to complex prototypes. Uncovering usability issues. Word clouds and 5-second tests. A vs B concept comparisons.
Helpful for all your research needs
What do you like best about the product?
Setting up a test: Easy and intuitive. Did not take long to learn how to set up the test and I love that I'm able to review my test before launching.
Reviewing videos: The notes section on the right panel made it easy to annotate certain sections of the video to help with analysis later on.
Reviewing videos: The notes section on the right panel made it easy to annotate certain sections of the video to help with analysis later on.
What do you dislike about the product?
I had some trouble launching my test on web from mobile because the audience has limited edit options compared to when you're setting it up. I would love if I'm able to have as much editing capabilities while in the middle of a launch or if I can somehow pause everything and make edits.
What problems is the product solving and how is that benefiting you?
It helps untangle insights into how a particular experience or product performs and how users interact. These insights allow us to optimize the product before launching or informing fixes.
showing 41 - 50