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Great multi-purpose insights tool
What do you like best about the product?
As long as you can get budget for an account, it's a great tool for bringing rich qualitative insights to an enterprise without the lead time and headache of using a third party recruiter.
What do you dislike about the product?
Sharing across different accounts within the same enterprise, time to recruit for my specific participant types(we have a lot of re-sampling unless we want recruiting to drag on for a while or go with unmoderated tests) - also quality of participants can be a challenge as some folks may 'fake it' to get past screening criteria.
What problems is the product solving and how is that benefiting you?
mainly just testing and gathering insights
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Saving time and accelerating research
What do you like best about the product?
UserTesting.com allows our team to spin up a test in a few hours vs. weeks of planning and recruiting.
What do you dislike about the product?
I wish there were more integrated insight management features, like in Aurelius. We currently use Aurelius to do all of our analysis and sharing of research, so we can democratize the research we conduct.
What problems is the product solving and how is that benefiting you?
We are currently solving for who our audience is and learning more about our users and their needs/wants. We have realized the benefits of quick iterative testing and it has influenced our prototypes and final products quicker than ever before
Allows you to check your new release or product
What do you like best about the product?
The honesty of user thinking out loud on your project
What do you dislike about the product?
Few interaction with single user which tests and costs.
What problems is the product solving and how is that benefiting you?
Test a new website before release
Recommendations to others considering the product:
The service has it costs, if you need few feedback you can consider asking you friends and relatives, if you need a market research this service come in play.
Fast, convenient, but clunky. Look
What do you like best about the product?
Convenient, timely, fast. Fairly easy to set up and run basic usability and concept tests.
What do you dislike about the product?
Some of the panel are clearly expert testers. Limited B2B panel. Difficult to test mobile apps in context (especially iOS). Hard to navigate through the platform - workspaces, etc. Limited metrics and displays - with think aloud being the default for testers, the time on task metric is useless. Some questions/test formats are limiting. Looking forward to improvements
What problems is the product solving and how is that benefiting you?
Easy to engage with a consumer audience for basic, fast feedback on live site and prototypes. Saving time on my end by allowing others to watch videos and quickly answer their questions without tapping resources for moderating.
Really get to know your customer and your product!
What do you like best about the product?
Fast, unlimited testing with a solid tester base.
What do you dislike about the product?
That Saved Audiences and Saved Tests are not part of the core platform; that you need to upgrade to use something that should be a standard part of making testing easier, more efficient. It's not an upsell feature imo.
What problems is the product solving and how is that benefiting you?
We're getting to know our customers and product better. We hope to use Panels to get to know our retailers better too!
Associate Creative Director
What do you like best about the product?
I like the function of testing A/B and seeing results
What do you dislike about the product?
NA - not enough time in it to compare to other products
What problems is the product solving and how is that benefiting you?
Print and DM testing
Creative Manager
What do you like best about the product?
I love the verbatims that we suss out through the questions
What do you dislike about the product?
I dislike having to struggle or pay extra to find our commercial population. (meaning, I wish the population was more versatile.)
What problems is the product solving and how is that benefiting you?
How consumers respond or react to our marketing. We realized that little things, like credit card imagery can influence perception of a product.
Recommendations to others considering the product:
Look at expanding the commercial population.
Essential software for any UX team
What do you like best about the product?
UserTesting enables us to quickly test and iterate on every detail of our platform with ease
What do you dislike about the product?
Expensive but worth it for what you get.
What problems is the product solving and how is that benefiting you?
Working out finer details to refine designs. Finding ways to delight our users without going through the process of building and
Quick results, major customer experience improvement!
What do you like best about the product?
I love that tests get filled within minutes and I can begin testing users on their experience of our product immediately. I also love that the platform is so streamlined and versatile. I am able to compile my data in a variety of ways whether that is via themes and hashtags or highlight reels of the most telling moments on video.
What do you dislike about the product?
I dislike that it can be hard to navigate at times when I am trying to uncover something new. However, it is improving all the time and they really listen to our needs.
What problems is the product solving and how is that benefiting you?
I am getting more insight into the minds of our potential customers. We have made major design decisions with great results based on the feedback we receive through Usertesting.
Thanks for a great product
What do you like best about the product?
Appreciate the videos and quotes, it's nice to be able to watch and hear the customer's feedback on our website vs. competitors and see it in real time and unmoderated
What do you dislike about the product?
Would like to have ranking questions and different question types
What problems is the product solving and how is that benefiting you?
competitors analysis, site navigation and prototype testing on desktop and mobile
Recommendations to others considering the product:
N/A
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