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Great with some areas for improvement
What do you like best about the product?
The vast participant pool is amazing! The tagging/clipping/and highlight reel functionalities are also wonderful.
What do you dislike about the product?
The metrics dashboard is a bit cumbersome when trying to test both mobile and desktop simultaneously. There is a lot of white space and it requires a lot of scrolling.
What problems is the product solving and how is that benefiting you?
Validation of products.
Creating customer empathy
Understanding the need for UX research in all development
Creating customer empathy
Understanding the need for UX research in all development
Recommendations to others considering the product:
I recommend separating mobile and desktop sessions into two studies for ease of use of the metrics dashboard
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Good so far, but could be better
What do you like best about the product?
The ability to watch videos easily, being able to see everyone else's tests they launched
What do you dislike about the product?
Can't add a new audience to a launched test
What problems is the product solving and how is that benefiting you?
videos with real customers to show to stakeholders
Very useful tool overall, with some limitations
What do you like best about the product?
UserTesting allows us to run tests very quickly with almost any audience we choose, and get rapid and rich feedback.
What do you dislike about the product?
The UserTesting interface has some limitations which sometimes prevent us from being able to ask questions the way we would like to.
What problems is the product solving and how is that benefiting you?
We're testing faster and more frequently than we could otherwise.
Experience with UserTesting
What do you like best about the product?
The ability to test features, designs, functions, etc. very quickly which user feedback to verify your findings. Also, I really like the ability to generate a link for our own user testing videos.
What do you dislike about the product?
The limited amount of tests per quarter (3 tests per researcher/designer per quarter). This was such a horrible idea, so glad you decided against it. It completely defeats "what I like best" about UT.
What problems is the product solving and how is that benefiting you?
To determine if users understand designs or workflows and can effectively navigate within.
Recommendations to others considering the product:
n/a
Like magic
What do you like best about the product?
Usertesting is a great platform for remote user testing. It has a really nice UI for study creation and its customer account staff are delightful to work with. They have enabled my company to do much more user testing than would be possible through in person recruitment alone.
What do you dislike about the product?
The biggest downside to UT.com is their user cohort seemed very attenuated to click-and-do sorts of studies, so if we deploy a study that requires some pointed thought or critical feedback, we have to account for slowing participants down in the study design. UT.com's help staff is helpful but not exceptionally so, they will fix issues promptly but generally do not give advice.
What problems is the product solving and how is that benefiting you?
Using UserTesting as a platform has allowed my company to double the number of tests we run to evaluate our internal projects every year. In some cases this has put valuable information in the hands of the business quickly about a proposed product, in other cases it has been used as the first qualitative step of larger, more strategic research projects.
Recommendations to others considering the product:
The comparison I do every year is the cost of setting up a lab and recruiting the same number of participants vs how much it would cost to do the same amount of testing in UserTesting. If your company is just a starting out in their user experience practice or is trying to integrate UX work into an agile development framework, UserTesting can give amazing results very quickly. If your company has an established UX testing framework, UT still might be able to help you do more studies, faster, but you might need different capabilities.
Great tool for usability testing
What do you like best about the product?
Our research team likes how quickly we can put tests in front of users and how quickly we can iterate on our designs because of it. We also like the clip functionality within each session as it transcribes and helps stakeholders hear from the real users
What do you dislike about the product?
Live conversations did not work for us as they have calendar issues for areas like Phoenix.We had non-stop issues with participants not showing up at the correct time and had to abandon our project on this platform. There is also the issue of professional testers on the platform...
What problems is the product solving and how is that benefiting you?
We are able to quickly iterate on our design ideas and product testings, as we run on lean UX methodologies.
Recommendations to others considering the product:
In terms of being able to get your product/designs in front of a lot of users very quickly, it's a great tool. We mainly use user testing when creating and designing features for our mobile web, desktop or mobile app platforms.
A valuable resource for our UX organization
What do you like best about the product?
UserTesting allows us to get user feedback quicker than any other tool we've used
What do you dislike about the product?
The note-taking experience can feel a bit clunky at times
What problems is the product solving and how is that benefiting you?
We're currently maintaining a library of research insights using a separate tool. It would be fantastic to have a feature like this as part of the platform
Recommendations to others considering the product:
Make sure you try to user conversations feature!
UserTesting.com Offers the Friendliest Testing
What do you like best about the product?
I like that it takes a very short time to setup, launch, and hear feedback.
What do you dislike about the product?
Often I wish I could get more help with user questions - making them non-bias. Sometimes when I send out a test I don't get to the heart of the problem.
What problems is the product solving and how is that benefiting you?
Saves me time instead of going to a coffee shop and having to ask strangers for feedback.
Recommendations to others considering the product:
Ask for a trial version before you start.
Great Platform for Gathering User Insights
What do you like best about the product?
UserTesting is a great platform to gather unbiased and reliable insights from users about our site to continually make improvements. They are constantly improving upon the platform and always coming out with exciting new features. UT.com makes my job easier because I know I'll always be able to get human centric data back quickly so I can deliver actionable key insights to our main stakeholders.
What do you dislike about the product?
There are sometimes bugs with the platform, but the support team is always very fast to respond and help out with our needs!
What problems is the product solving and how is that benefiting you?
We are solving key business goals such as increasing conversion. UT helps us realize how to make our site more efficient, learnable and memorable for users.
A vital part of our iterative design process
What do you like best about the product?
UserTesting has proved to be an invaluable tool to help ensure that we are creating user-centered designs and experiences. We can segment their large pool of participants to test an incredibly savvy and insightful audience, with sessions available to view oftentimes in mere minutes. UserTesting has become an integral step in our iterative design process as a quick way to get quick, qualitative feedback at any stage of a design.
What do you dislike about the product?
Nitpicky stuff: The automated transcriptions of users' comments into text are not always as accurate as we'd like. The recently redesigned Metrics dashboard cannot be exported as a PDF.
What problems is the product solving and how is that benefiting you?
Prior to using UserTesting, we rarely, if ever, sought out direct feedback from our users on our designs/experiences, and because of this, we had subpar designs/experiences that didn't really meet our users' needs and expectations. Since using UserTesting, we are now creating designs and experiences specifically based on user insights/feedback so that they better meet our users' needs, so we're seeing vastly improved engagement.
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