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Really robust and focused UX research tool for unmoderated and moderated sessions
What do you like best about the product?
UT is my top choice for unmoderated research. They've also recently launched a moderated session scheduler that integrates with Zoom. Using their tool is so simple and quick, and their panel is so engaged: you can typically fill a study in less than two hours and begin watching recordings immediately as they roll in. They handle all details of incentives for both moderated and unmoderated sessions, so all you have to do is set up the tasks and launch it.
What do you dislike about the product?
The screener setup process is somewhat limited, but this is what keeps things simple. There is only basic logic you can implement to allow respondents or boot them out.
What problems is the product solving and how is that benefiting you?
We collected quick unmoderated usability feedback on prototypes and production experiences.
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A Powerful Marketing Tool
What do you like best about the product?
UT has opened up new possibilities for our company. It is a tool we use frequently to better understand our customers, who they are, and their specific needs. UT gives us a lot of flexibility since it provides various tools to conduct comprehensive research (card sorting, usability testing, survey integration, prototype testing, moderated sessions, etc.). It is a one-stop shop for all our research needs. It is a more complete and complex platform than the other tools available out there, and thus helps us to quickly and efficiently get the feedback we need to act upon.
What do you dislike about the product?
There is not much to dislike here. It is hard to find fault with this platform since the company is constantly evolving and improving its offerings. The only negative thing is the fact that some testers do not take moderated sessions seriously, often ditching the interviews without warning.
What problems is the product solving and how is that benefiting you?
UT helps us better understand the needs of our clients. It helps us to stop wandering what our clients need/want, and focus our time and attention on changes that will be beneficial to our clients. UT has also been a source of inspiration for new features for our apps and platforms.
Recommendations to others considering the product:
UT is hands-down the best tool out there. It is much better than the competition in pretty much all the aspects. It is also getting very good at moderated sessions, and will overpass any competition in this field because of the communication tool used (ie, Zoom).
A great tool for quick feedback on your designs
What do you like best about the product?
UserTesting is a cost-effective and convenient tool for user testing. I can create a testing plan and within as little of an hour, have user feedback. This gives me the insights I need to design new products and test those that have already shipped. Further, UserTesting has been helpful for competitive research.
What do you dislike about the product?
Watching long videos can get exhausting. Sometimes the video is so long because the user is just rehashing the same feedback--it may be that they're purposely extending the session because it's tied to their compensation. This is something that UserTesting should take a closer look into; and it may just be that they need to work on how they coach the users.
What problems is the product solving and how is that benefiting you?
I'm trying to get user feedback both early in the design process and then later to test products we currently have on the market. I want to measure user understanding and sentiment.
Recommendations to others considering the product:
Have an understanding of the users you want to test. If you need to build, a basic UserTesting plan can help with that, although there are some limitations with reaching international testers. If you already have a list of users you want to test, you will need to invest in a higher up plan to do that.
Powerful tool for user research
What do you like best about the product?
you have a massive panel and our studies generally can be recruited quickly thanks to the behaviors and habits we need are widely represented in your panel.
What do you dislike about the product?
I recognize that it's always a problem w/ software systems, but it's unfortunate that more known enhancements don't get rolled out at a faster pace - i find it's great to hear something I am requesting is often what other customers are requesting - i wish the known issues would be escalated and enhancements rolled out sooner.
What problems is the product solving and how is that benefiting you?
we want to gauge feedback quickly and we get the benefit of participants responding quickly to provide feedback.
Recommendations to others considering the product:
Leverage the chat for customer service feature and always submit requests for future feature requests.
Usertesting is great for providing valuable feedback!
What do you like best about the product?
What I like best about UserTesting is the quick ability to gain a lot of input from various individuals and also providing it through the online site or phone app.
What do you dislike about the product?
I dislike the options to send out surveys to individuals as I feel like the majority of users cannot take certain surveys
What problems is the product solving and how is that benefiting you?
The Main business problem being solved is the ability to test your apps and also get quick feedback from various users. It provides a multitude of opinions which is a huge benefit.
UserTesting - Test on end users
What do you like best about the product?
Usertesting is a very important tool, for all types of developers and designers, this application or website, offers many options, so that different users from all over, can test the applications, which are uploaded to this platform, something that I really like this website, I can really know before launching an application to the public, the thought of real people about them, in our institution is something very important, since we teach our young people since they were very young, the foundations of programming, and when they can already make applications or websites, with different characteristics, we upload them to usertesting, so that they can see, what other people think about the use of their applications, and how innovative they can be. become, where they are failing, and what the people of the community think about them, this becomes a way to self-evaluate, all kinds of web development projects.
What do you dislike about the product?
Some of the reviews about our applications, it is difficult to know if any user, made a correct proverb about it, and later made his comment about it, sometimes you find revisions, of people, which is very clear, not even They took a couple of minutes to see what the application was about, and they just make a simple video, commenting on anything, which clearly does not help us at all, it is not in all cases, but it is something that usually happens.
What problems is the product solving and how is that benefiting you?
Gracie to this application, we can make different revisions to applications, which create our students, many of these applications are very innovative, there are guys with an incredible talent from an early age, to develop all kinds of software, their ideas advance much faster, than adults, and have the opportunity to other people, make a real test of these applications is fantastic, because in this way they are failures, which can happen with the daily use of these applications.
Recommendations to others considering the product:
It is a fantastic tool, to perform all kinds of tests on applications and websites, with real people, without counting physical study expenses, which usually cost very much.
Powerful Tool
What do you like best about the product?
I think the turn around time from the testing panels and real user feedback are great. Also the Templates provided are a good way to kickstart new ideas that you may not have originally thought of.
What do you dislike about the product?
The hardest thing about this tool is finding the time to review all the content that is created. If you can get around that, you can gain some real insights.
What problems is the product solving and how is that benefiting you?
Trying to find pitfalls in the user experience of our sites, that gives more feedback than just purely looking at heatmaps and data metrics.
Usertesting.com helps you identify more quickly and easily
What do you like best about the product?
The feature where you can select who participates in your test is essential. This makes usability testing even more valuable.
What do you dislike about the product?
The name should be usabilitytesting.com since you aren't testing users, you're testing the design
What problems is the product solving and how is that benefiting you?
Identifying opportunities to improve our experience early in our process
A great tool for getting user's feedback
What do you like best about the product?
It's a very comprehensive UX testing tool with a great support team helping you to create and conduct your UX research.
What do you dislike about the product?
We would like to have a wider variety of testers
What problems is the product solving and how is that benefiting you?
Using Usertesting.com, we are able to conduct A/B testings to finalize the details of our campaigns.
There wasn’t an option for 11.
What do you like best about the product?
I can’t imagine I’m alone in scoring your products & teams at a 10.
UserTesting is committed to continual improvement and innovation in all areas of user research. I regularly see existing products being enhanced and improved while your teams deliver updates on how to get the most from those products. Combined with new features being released, the range of options available for researchers is amazing. Gathering participants, conducting moderated or unmoderated studies, and the post-study tools for review and analysis make it easy to learn about our guests’ relationship with our products. Our teams’ efficiency in collecting information and the depth of that information are a tremendous benefit.
Our interactions with the teams at UserTesting are always outstanding. They provide great insights on best practices, listen to and appreciate our ideas and feedback, and provide stellar service when our team needs extra help. This is how we approach customer service and it’s refreshing to receive that same treatment. In short, you’re got great people building great products. UserTesting is an essential tool for our team and helps us provide essential information to our business.
UserTesting is committed to continual improvement and innovation in all areas of user research. I regularly see existing products being enhanced and improved while your teams deliver updates on how to get the most from those products. Combined with new features being released, the range of options available for researchers is amazing. Gathering participants, conducting moderated or unmoderated studies, and the post-study tools for review and analysis make it easy to learn about our guests’ relationship with our products. Our teams’ efficiency in collecting information and the depth of that information are a tremendous benefit.
Our interactions with the teams at UserTesting are always outstanding. They provide great insights on best practices, listen to and appreciate our ideas and feedback, and provide stellar service when our team needs extra help. This is how we approach customer service and it’s refreshing to receive that same treatment. In short, you’re got great people building great products. UserTesting is an essential tool for our team and helps us provide essential information to our business.
What do you dislike about the product?
Our team has had difficulty getting some prototyping tools to play nice with the usertesting.com services, but I honestly don't know enough about the underlying technologies to know where the source of the issue lies. I will say their support team has been great in helping find ways to move past any of the issues we have had in the past.
What problems is the product solving and how is that benefiting you?
Brand and product perception, product/feature functionality preferences, process pain points, comprehension around messaging, product placement & visibility, business alignment with customer's mental model, qualitative feedback on city and/or region representation, general areas of improvement.
The benefits we've seen are the customer insights into the areas mentioned above. We've been able to maintain a series of benchmark studies comparing our brand and digital products to those of our competitors to gauge the effectiveness of our work. User research during the early stages of product development has lead to changes in business rules, communication strategies, and eventually finding a balance between the needs of our customers and our business.
The benefits we've seen are the customer insights into the areas mentioned above. We've been able to maintain a series of benchmark studies comparing our brand and digital products to those of our competitors to gauge the effectiveness of our work. User research during the early stages of product development has lead to changes in business rules, communication strategies, and eventually finding a balance between the needs of our customers and our business.
Recommendations to others considering the product:
The ability to get quick feedback from a wide range or specifically targeted group of users and immediately pass both data and user videos to stakeholders is huge for our team. Usertesting.com is a great addition to any company's existing user research strategy. It's become an essential part of ours.
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