Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
User testing is very helpful for tight deadlines
What do you like best about the product?
In our company, we supplement a lot of our qualitative work with Usertesting, it compliments other methods very nicely and can easily be turned around super quick.
What do you dislike about the product?
Sometimes we struggle with testers lying through screeners and not answering questions honestly, which can be frustrating but it's a learning curve to work through.
What problems is the product solving and how is that benefiting you?
We ask a lot of our own customers on Usertesting to walk through newly developed screens on our website and app, their feedback is critical to having our own customers talk through their unique experiences and how they would like to use the online platforms.
Recommendations to others considering the product:
one of the things we would really like in Usertesting would be for the multiple choice questions in the actual test for the tester to be able to select more than one, it seems that can only do that in the sceeners
- Leave a Comment |
- Mark review as helpful
Quick, actionable results
What do you like best about the product?
I like how robust the screener allows me to be. I can easily recruit the exact participants I need for my studies. Normally (unless I have a pretty specific screener) I get results back pretty quickly as well. I've always had a pretty positive experience with the quality of participants as well.
What do you dislike about the product?
The only thing I dislike about Usertesting.com as a company is that I can only run qualitative feedback studies. I would love if they implemented quantitative survey building software and the ability to use their panel to launch quantitative studies.
What problems is the product solving and how is that benefiting you?
We're solving many business problems. Usertesting.com allows us to test early and often. We can get insights quickly which informs us to either pivot or continue in the same direction we were before.
Remote User Testing
What do you like best about the product?
Easy-to-use platform for conducting simple to complex usability and design studies.
What do you dislike about the product?
Nothing comes to mind. In the past, I had a few issues creating Highlight reel but the current UI works great.
What problems is the product solving and how is that benefiting you?
Robust tool that supplements design and research process for eCommerce site.
Quick and valuable user feedback
What do you like best about the product?
It's so easy to build a simple test and get near immediate feedback.
What do you dislike about the product?
There isn't anything I can think of that I dislike.
What problems is the product solving and how is that benefiting you?
We use UserTesting to understand if our designs are user-friendly and intuitive.
Recommendations to others considering the product:
It's easy to overthink tests and try to make them complex, but I have gotten the most beneficial feedback from very simple tests.
Testing made easy
What do you like best about the product?
You can quickly launch tests to large amounts of people and get results back same day! Moderated sessions take us weeks to organize- but with usertesting.com we can get info quickly and put it in action within a project timeframe.
What do you dislike about the product?
Like any system, there are some small improvements to be made in terms of how data is organized and how we allow access to the team but small issues in the big picture.
What problems is the product solving and how is that benefiting you?
We are able to do testing mid project so that results can be incorporated in final design, without compromising the projects timeline.
Game changer
What do you like best about the product?
Using UserTesting has changed how we approach testing out new ideas for our organization.
What do you dislike about the product?
There isn't anything that I really dislike yet.
What problems is the product solving and how is that benefiting you?
Specifically, we use UserTesting to test our new digital concepts.
Great service
What do you like best about the product?
Easy to use interface, clean, and easy to read.
What do you dislike about the product?
There is nothing that I do not like at this time.
What problems is the product solving and how is that benefiting you?
Click rate and a/b testing
Recommendations to others considering the product:
None
Best-in-class software that is easy to use
What do you like best about the product?
Unlimited user tests make it so much cleaner and faster to test everything in a design. Not just a couple of things that we were unsure about. I really liked the templated tests that were available as well, this was key in helping me set up a couple of prototype tests that I had never done before. It really helps to walk you through the process.
I really like being able to get a rating when I'm asking a user a question now as well. This is helpful and quick for me to analyze results. I can quickly see if there is a problem with one of my questions or how easy/hard it was to complete a task before I even watch the videos. I love that if I see that a majority of users didn't go through a task as expected, I can quickly watch every video of that one task and act on that quicker than spending an entire day analyzing an annotating videos.
The transcripts is an amazing add-on as well. Sometimes if the users talk really low or mumble you don't get great information but it is super helpful to be able to go through the transcript and pick out clips that may be interesting to stakeholders.
This is definitely best-in-class software, and it is easy to use, even for someone who doesn't have a lot of experience with user testing. It gives you instructions and guides you into being successful.
I really like being able to get a rating when I'm asking a user a question now as well. This is helpful and quick for me to analyze results. I can quickly see if there is a problem with one of my questions or how easy/hard it was to complete a task before I even watch the videos. I love that if I see that a majority of users didn't go through a task as expected, I can quickly watch every video of that one task and act on that quicker than spending an entire day analyzing an annotating videos.
The transcripts is an amazing add-on as well. Sometimes if the users talk really low or mumble you don't get great information but it is super helpful to be able to go through the transcript and pick out clips that may be interesting to stakeholders.
This is definitely best-in-class software, and it is easy to use, even for someone who doesn't have a lot of experience with user testing. It gives you instructions and guides you into being successful.
What do you dislike about the product?
Onboarding/contracts. This was one of the harder ones I've been through. The pricing tiers changed fairly recently so I think there is still a lot of back and forth until the team gets a routine down. There were times where my rep wasn't answering calls/emails or just gave very broad information. Hopefully, they are working on cleaning up this process. Honestly, it is the only reason why I'm giving them an 9 instead of a 10 because this process was awful.
What problems is the product solving and how is that benefiting you?
I've really been enjoying usertesting for my competitor research. This is something I wouldn't have typically done all the time with usertesting, and used to only send a couple users to maybe a main competitors website. With unlimited videos, and rating scales I can quickly see how users perform similar tasks across many different websites. This information has been extremely useful for our UX and design teams.
Recommendations to others considering the product:
Leave yourself a lot of time for contract negotiations, and getting it set up with your purchasing department (if you work for a large organization). Also - determine what your governance of the product will look like. If you only have 1 seat, only that one person will be able to launch tests for everyone added to the account - so make sure that person is reliable and it is part of their job description.
Also - the contract can get very expensive if you are only using it for a few tests a year. I would recommend ramping up the amount of testing that you do or bring in other units within your organization to take part of the contract.
Also - the contract can get very expensive if you are only using it for a few tests a year. I would recommend ramping up the amount of testing that you do or bring in other units within your organization to take part of the contract.
Great tool for fast and actionable usability testing
What do you like best about the product?
The ability to reach a wide audience quickly, and clarify with follow up questions.
What do you dislike about the product?
I would love to have the option to do cross-device tests in a single session.
What problems is the product solving and how is that benefiting you?
Usability, User and Market Research, and Product Feedback.
A great resource for remote user testing!
What do you like best about the product?
It is super easy to learn to use and there is a huge user testing panel to utilize for expedited feedback. There is also integration with InVision, which makes it easy to set up prototypes for testing.
What do you dislike about the product?
The price of it can be kind of high, especially the added costs for features such as their new moderated remote user testing feature.
What problems is the product solving and how is that benefiting you?
Moderated user testing in order to gain qualitative insight into problems that may exist currently with my business' experiences. This has helped with some team disputes, gut checks, and even benchmarking against competitors.
showing 581 - 590