UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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Friendly customer care
What do you like best about the product?
I'm a new customer but so far I like the customer service and care provided
What do you dislike about the product?
I have no complaints at this time, pleased with customer care. The human insight summit in Austin has been an amazing experience thus far as well!
What problems is the product solving and how is that benefiting you?
Helping us get a niche demographic to test with.
Great tool limited by recruitment challenges and analysis
What do you like best about the product?
The single most used part of UT for me is highlight reels, I use them all the time especially for interviews that I conduct outside of UT! The dedicated IA testing tools are also very useful.
What do you dislike about the product?
Recruiting quality participants who are who they say are has become much more challenging lately, or at least it feels that way. I also struggle with the test creation interface which never seems to save my edits correctly. The analysis portion isn't very helpful especially when it comes to IA - the table output is almost impossible to interpret.
What problems is the product solving and how is that benefiting you?
Testing IA, quick unmoderated evaluative research, highlight reels for stakeholder buy in!
Helps drive customer led innovation
What do you like best about the product?
Super helpful at gathering quick customer insights across our product life cycle
What do you dislike about the product?
Credit based model is difficult to predict cost
What problems is the product solving and how is that benefiting you?
Customer insights
I love the power within the tool but at times I find it difficult to use (UserZoom)
What do you like best about the product?
I like the speed to productivity I can achieve once I learned how to maneuver the nuances of UserZoom. I love the QX scoring, and the advanced testing features.
What do you dislike about the product?
The learning curve. Creating an a/b variant test is more difficult than it should be. Also, the Leaning tools aren't always helpful in explicitly explaining how to do certain things or limitations that are helpful to know.
What problems is the product solving and how is that benefiting you?
Getting customer insights quickly and efficiently to make informed product decisions
Data driven leadership enablement
What do you like best about the product?
As a DesignOps manager, I like the ability to showcase value to the business by visually showcasing customer sentiment and behavior through session replays as well as quantitative indicators like QX Score in a simple and easy way.
What do you dislike about the product?
UX platform isn't as intuitive as UT, would like to know what the feature roadmap and goal for integration is
What problems is the product solving and how is that benefiting you?
Growing Research operation and effectively conducting research across the enterprise
Usertesting feedback
What do you like best about the product?
Have access to millions of users at your fingertips and can do moderated and unmoderated testing seamlessly and efficiently.
What do you dislike about the product?
Not a strong qx score area and can have cleaner ways of reading results.
What problems is the product solving and how is that benefiting you?
Helping us get access to lots of users and videos and insights to share with our product partners.
Great simple and easy to test or discover
What do you like best about the product?
Very intuitive platform we use to validate design or concepts quickly or go in to deeper discover with interviews, either automated or moderated.
What do you dislike about the product?
Sometimes the participants can be sketchy even after quality control questions in the screener
What problems is the product solving and how is that benefiting you?
We do discover of user needs to validation of new concepts and designs
Alkami User Researcher Review
What do you like best about the product?
I love how easy it is to navigate the platform!
What do you dislike about the product?
I find it difficult to delete old tests on my own.
What problems is the product solving and how is that benefiting you?
We are able to iterate and send out research in record time, allowing us to innovate on our product constantly.
Recruiting in Minutes
What do you like best about the product?
UserTesting eliminates the need to recruit your own participants by using their panel. This means that we can get test results in hours instead of weeks. It's a game changer!
What do you dislike about the product?
It is difficult to delete tests once they've been launched.
What problems is the product solving and how is that benefiting you?
My favorite part of UserTesting is how easy it is to recruit. That is this biggest thing that keeps us with UT.
Good easy experience
What do you like best about the product?
How easy it is to find users and get feedback within hours
What do you dislike about the product?
Having to watch hours of videos and spend all that gime
What problems is the product solving and how is that benefiting you?
It is solving our ability to get feedback quickly from users.
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