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An essential user research tool
What do you like best about the product?
- quick recruitment times for most basic audiences
- simple interface to launch tests and teach others how to use
- recorded feedback that can be accessed whenever needed
- highlight reels and clip-making help to show participant feedback in presentations
- simple interface to launch tests and teach others how to use
- recorded feedback that can be accessed whenever needed
- highlight reels and clip-making help to show participant feedback in presentations
What do you dislike about the product?
- inviting stakeholders to moderated sessions is a pain if they don't have an account already. Currently I need to get into the Zoom meeting first and then invite from there
- the multiple ways in which you can join a moderated test are confusing since going into the study and clicking to join the session works much better (for me) compared to joining via the notifications that appear on the dashboard
- it's frustrating to have no idea why a screener might not be working by myself. Needing to ask UserTesting support to help wastes time on both of our ends
- lack of support for quantitative methods is frustrating. Sometimes all that's needed is a simple click heat map
- the multiple ways in which you can join a moderated test are confusing since going into the study and clicking to join the session works much better (for me) compared to joining via the notifications that appear on the dashboard
- it's frustrating to have no idea why a screener might not be working by myself. Needing to ask UserTesting support to help wastes time on both of our ends
- lack of support for quantitative methods is frustrating. Sometimes all that's needed is a simple click heat map
What problems is the product solving and how is that benefiting you?
- it solves our issues with recruitment, where we are able to launch quick tests without having to worry about most of the logistics of testing
- quick recruitment times help get feedback fast
- quick recruitment times help get feedback fast
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Intuitive, easy learn, easy to do analysis.
What do you like best about the product?
Intuitive, works well for my tasks and research questions.
What do you dislike about the product?
Not completely confident in the audience sometimes. They dont take their tasks very seriously all the time
What problems is the product solving and how is that benefiting you?
Feedback on early screens and short flows. Helping PM figure out what concepts and features they need to include in their specs
Super Easy and Fast to Use
What do you like best about the product?
UT makes research really fast and easy. I can save screener templates, which makes the set up take less than 5 minutes. I also appreciate that UT handles all the scheduling for me and I don't have to remember to hit record. It's genuinely so easy.
What do you dislike about the product?
I wish I could flag quotes as I am interviewing people so I can go back and have those moments saved to export into a highlight reel very easily. I also wish the transcripts were searchable within a project, across interviews so that I could find keywords more easily.
What problems is the product solving and how is that benefiting you?
reliably and quickly recruiting users
scheduling interviews
managing and analyzing clips
saves me a lot of time and effort
scheduling interviews
managing and analyzing clips
saves me a lot of time and effort
Good experience recruiting and recieving high quality feedback
What do you like best about the product?
- Quick recruitment time
- Most participants are thorough in their explainations, and trained to articulate their thinking well
- video editing experience is very useful
- Most participants are thorough in their explainations, and trained to articulate their thinking well
- video editing experience is very useful
What do you dislike about the product?
- Occasionally participants do not read instructions, do not give enough feedback, do not explain their thinking
- the experience of sharing usertesting with collaborators (stakeholders without a usertesting account) could be improved
- the experience of sharing usertesting with collaborators (stakeholders without a usertesting account) could be improved
What problems is the product solving and how is that benefiting you?
Helping us to better understand how our users value our current product, how would feel about new features we are developing at the moment
The easiest and fastest way to run unmoderated tests
What do you like best about the product?
I've been using the tool for unmoderated usability tests, and I must say that the UI in terms of that is super easy. And it finds good participants super quickly!
What do you dislike about the product?
There are some small UX issues. For example, the new recordings are not sorted by date, and sharing a recording with someone who doesn't have an account with UserTesting is only possible if you open the video first. But those are really small, in general, the tool is great.
What problems is the product solving and how is that benefiting you?
Running unmoderated tests to validate the prototypes of the new features before the dev team starts developing them. Also, usability evaluation of the existing product to make it better.
Good for gen pop surveys
What do you like best about the product?
I like that it's so easy to access gen pop panel if I need to do a quick survey on gen pop topics such as travel. Panel for gen pop I think is good in N.America and decent in Europe
What do you dislike about the product?
Professional respondents. Respondents who lie about their background and role just to get a survey
What problems is the product solving and how is that benefiting you?
As mentioned, when I need quick surveys from gen pop on general topics
UserTesting For Quick Insights
What do you like best about the product?
If you want to get quick insights and be able to have product impact this is great! Participants are well vetted and you can get to them quickly and easily. You are able to get product insights and determine ways to make your product stronger.
What do you dislike about the product?
It is pretty pricey in general and the rate cards are hard to understand
What problems is the product solving and how is that benefiting you?
It helps us get to our customers quicker (helps with recruitment) and makes it easy to do unmoderated research
Great platform for a researcher.
What do you like best about the product?
I've been able to put together tests quickly and get useful customer insights. The user panel is great. I can specify what characteristics I need, and also use screener questions. I'm able to get results quickly and iterate on my designs.
What do you dislike about the product?
I've been using the older version of Card sorting because it has the ability to bulk input cards. The drawback to using this is that some participants don't complete the task, or don't do it correctly. Without watching each video, it's not possible to say which participants in User testing didn't complete the task, therefore you can't ask to have a new participant replace them.
What problems is the product solving and how is that benefiting you?
Getting user feedback. We are able to do this quickly and reliably which allows us to iterate on designs/ processes and run a series of tests. This helps us to put out products which are useable and appreciated by our customers.
A comprehensive user testing tool that's only getting better.
What do you like best about the product?
First, the UI is very user-friendly and easy to learn, which is nice when going from having no user research tool to having one with many bells and whistles. Overall, I think it took a couple of tests to grasp how to use the tool and launch tests for the feedback we needed. The UT Contributor Network works just as quickly as they say - I've never had a test take longer than a few hours to get feedback unless it was one sent in a custom network. They are constantly iterating and asking for input from us which is refreshing. Anytime there is a question or need, their team quickly gets back to us. Being able to set up CX and PM partners in the tool through Knowledgebase courses has dramatically matured our practice, so now we can review their tests with them before approving for launch. UserTesting is a robust tool that I genuinely enjoy using and democratizing within my company!
What do you dislike about the product?
With the strengths come opportunities: Screeners are currently only set up to be multi-select or single-select when many times "if, then" logic would be best. It's great that they have a balanced comparison feature to ensure an even number of people who see A-tasks first vs. B-tasks. However, we have found that it would also be nice to have more versions (A, B, C, D) for simple concept testing because we have to create another version of the test to ensure we're getting balanced feedback. Lastly, it would be nice to have the ability to add or edit audiences after a test has launched to reduce the need for versions. Even seeing that the audience was changed in the test would be nice. These are all small personal nitpick things that I've noticed because I'm in the tool every day. Still, I cannot understate the difference having UserTesting has had on our UXR maturity and business overall!
What problems is the product solving and how is that benefiting you?
When our business partners or other stakeholders come to the UX team with new enhancement ideas, we can quickly set up a test evaluating competitor sites with different iterations of their idea and provide timely feedback on what direction resonated most with users and why. This quick process also helps us test if a feature is worth pursuing at all based on the user feedback we get during these evaluative tests. We provide data from concept inception, not just post-concept launch, saving the business a lot of money.
UserTesting has allowed us to become a truly research driven marketing team
What do you like best about the product?
Before User Testing it took weeks of coordination to get customer feedback, it took hours of our teams time to then do the interviews and analyse them and survey response rate was low, plus we wanted to minimise the times we had to reach out to our customers. User Testing gets us the results we need in less than 24 hours after setting up a test which means the process that took 6 weeks or more before can now take days to a week to build, run and analyse a test. Plus we speak to our target audience without constantly interrupting our customers but still have the option to leverage User Testing with our customers as well.
What do you dislike about the product?
Sometimes when we get very granular about the audience it can take the test longer to fill but in 90% of cases it's less than 24 hours
What problems is the product solving and how is that benefiting you?
Understanding our target customers, their needs, goals, frustrations and attitudes to technology
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