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Great insights FAST!
What do you like best about the product?
Love the diverse panel UserTesting provides. We often use them in the non-traditional way to conduct un-moderated interviews and often our screeners are very specific, but we're always able to get a panel to take them! The feedback is always super fast! If we launch a test/interview, depending on the screeners, we often get the results the same day!
What do you dislike about the product?
I wish they would allow for more than 15 users per test.
What problems is the product solving and how is that benefiting you?
Learning customers' or potential customers perspectives on various processes.
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UserTesting Empowers People!
What do you like best about the product?
Setting up a test on UserTesting is quick, efficient, and has fast results. I love that you can validate an idea in an hour. It definitely empowers product and design teams to have a user-centric process that doesn't overburden the decision and approval process.
What do you dislike about the product?
I dislike the UX around creating a highlight reel as well as the inability to import a email list into MyRecruit and how they have that part of the product set up.
What problems is the product solving and how is that benefiting you?
Prioritization of on-going usability issues, whether or not a concept resonates with our users or just normal people who are active within our space.
Good fun!
What do you like best about the product?
It was fun to do and I really got in to it! It did take a bit of getting used to it but definitely worth the effort!
What do you dislike about the product?
Not much really, I bit of a pain to set up but not too bad!
What problems is the product solving and how is that benefiting you?
It gives you the ability to concentrate for a long period of time and that helps me in my day to day activities.
Popular for a reason, still needs some tweaks though
What do you like best about the product?
Turnaround time! Panel size, robust demo selection, balanced comparison, nice interface for the most part, helpful built-in suggestions, test plan sharing option, ability to export a spreadsheet of all related info (incl. transcription) for a study. Highlight reel. Tagging. Customer service is great, too. Really too many things to list here. While my cons response is longer, definitely more pros than cons.
What do you dislike about the product?
No branching logic(!!) or max. diff. stuff built-in. Text formatting is a pain, especially when you have to share your test plan by sending to yourself first to clean the tags up. I've seen better transcription accuracy a lot of places; and if it's a webcam study, don't even bother to look at the transcription. Highlight reel composition should allow transition visuals (e.g. section title/explanation) and an option to export as one video. No way to cancel scheduled tests. Lastly, they've changed their plans drastically twice over the last 2-3 years, which is concerning.
What problems is the product solving and how is that benefiting you?
Rapid qualitative testing. The capabilities they provide help me conduct and turnaround one or more qualitative studies at a time in 5 business days fairly consistently. That's something.
Recommendations to others considering the product:
I've seen what comparable services have to offer before, and this really does seem to be the best value out there.
Effective, efficient, targeted way to gain user insights
What do you like best about the product?
Its amazing how quickly I can launch a test and get feedback. If I am willing to wait, I can even get very specific user profiles that would otherwise be difficult to obtain.
What do you dislike about the product?
There are times when I want to get an extremely specific group that can be very difficult to find with this tool. There are also a lot of product features that I would love to see roll out that do not currently exist but it still gets the job done. My biggest complain is there new pricing plan - made the conversation with my stakeholders difficult.
What problems is the product solving and how is that benefiting you?
We test early and often. Everything from concepts, to prototypes, to production benchmarking. We are able to catch bugs, gain user insights, prioritize features, and gauge ROI.
Easy tool to use and great customer service
What do you like best about the product?
Overall, I find the tool very easy to use. From setting up the test to the way the results are synthesized making it easy to share learnings with my team. The customer service team is also great with troubleshooting and providing additional guidance with new tests when I need it!
What do you dislike about the product?
Sometimes I don't get the best testers but usertesting.com always reimburses me with the credits.
What problems is the product solving and how is that benefiting you?
Getting user's input it highly beneficial to communicate the user's needs to business stakeholders and help influence design decisions.
User research made easy
What do you like best about the product?
I appreciate the ease of use of the User Testing platform and responsive staff!
What do you dislike about the product?
The price tag. Not sure our school district will always have budget available for UX platforms. Making school websites and school district websites more user friendly is in the best interest of leadership but in lean budget years it's a tough sell.
What problems is the product solving and how is that benefiting you?
I work to make the district website and mobile app user friendly. Using this tool has helped me work through beta development to work through pain points for users before taking directly to our families and communities to test.
Excellent tool to scale UX Research across a team with limited resources
What do you like best about the product?
As one of two full-time researchers on the UX team at my organization, I like that I can step my design peers (and others) through the really simple platform, and with some guidance on best practices get them experimenting and testing out their designs quickly. It's been really helpful to offer this tool as a means to get answers in an Agile setting.
What do you dislike about the product?
The team at UserTesting is constantly reaching out and improving the platform, I can't think of anything I dislike at the moment. Initially I had a problem with the 15 participant max on the panel, but it hasn't been an issue. In the few cases where I need a broader data set, I duplicate tests and run multiple rounds.
What problems is the product solving and how is that benefiting you?
The UserTesting platform has helped us quickly shape new features, revise workflows and get answers on preferences to deliver the best experiences. The best part about this – aside from getting an answer much faster than could be agreed on in any meeting where everyone feels strongly that they have the better solution– is that when an answer is found, there's no personal stake in the game. If it turns out the design doesn't perform well, you go back to the data, review it, try something else and test it again. It allows for a much healthier cross-functional team dynamic and keeps teams more productive by staying focused on the business goals.
Recommendations to others considering the product:
My company had considered similar platforms in the past, we made the choice to go with UserTesting based on a proof of concept trial. The team was very supportive of this, we also ran one when they were rolling out the Live Conversation feature. I recommend doing a POC to see if it suits your organization's needs.
Good platform but has some problems with customer care
What do you like best about the product?
ability to record everything continuously.
What do you dislike about the product?
Customer Care - it seems that you don't care about your customers and don't care to have new or renewal customers.
What problems is the product solving and how is that benefiting you?
Usability testing
Recommendations to others considering the product:
Consider your worldwide customers
UserTesting makes usability research accessible to your whole org
What do you like best about the product?
The ease of recruiting test participants, and the ability to have next-day results.
What do you dislike about the product?
Planning, writing, watching, and summarizing tests still takes a lonnng time.
What problems is the product solving and how is that benefiting you?
We try to validate our hypothesis to figure out what makes the most impact by getting user feedback early in the product development process. It's helped up answer our questions and get internal alignment on how we prioritize what we build.
Recommendations to others considering the product:
Instead of making full prototypes, consider sharing screenshots of existing products to get user's impressions of other products/sites in your space.
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