UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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User Testing makes research easier
What do you like best about the product?
I love how quick it is to test things. It provides immediate feedback which is great to continue work and also for stakeholders making the decision to allow research
What do you dislike about the product?
I generally don't dislike anything on the platform, sometimes it can be a bit overwhelming, but that's just a knowledge gap.
What problems is the product solving and how is that benefiting you?
We are able to implement research into our process because of the speed of the turnaround
Meets a lot of our business needs
What do you like best about the product?
Being able to test with a large number of potential participants,
What do you dislike about the product?
That we do not have quick tests as a part of our current package.
What problems is the product solving and how is that benefiting you?
Finding out more about our customers for all of our digital products,
User testing review
What do you like best about the product?
the speed at which I can get access to users.
What do you dislike about the product?
THere are not enough options - such as check boxes and ranking - a participant should be able to check more than one thing or organize items in a priority.
What problems is the product solving and how is that benefiting you?
insight into how and why people use Cloud services.
Content designer
What do you like best about the product?
User testing makes testing available to all people, regardless of job role or industry.
What do you dislike about the product?
Not being a researcher, I am still learning a lot about conducting studies. The screener setup is the hardest part about user testing for me. I almost want more help and guidance there.
What problems is the product solving and how is that benefiting you?
We are solving basic customer issues with UserTesting. We are learning about pain points and potential problems from the ground up. I am able to find ways to test almost anything.
Recommendations to others considering the product:
Get creative and think out of the box.
UX Designer uses Usertesting.com
What do you like best about the product?
How fast it is to get test results after launching a test
What do you dislike about the product?
the excel feedback is to cumbersome. would be great to have it more organized
What problems is the product solving and how is that benefiting you?
Feature feedback, good/bad
Phenomenal
What do you like best about the product?
The consumer insights, mostly qualitative are amazing. Ease of use and speed of user responses as well as their quality
What do you dislike about the product?
Can't yet substitute for hands-on. I just found out about UserTesting community - initial training was nice though
What problems is the product solving and how is that benefiting you?
Prototype iteration, product packaging, concept testing, consumer research. Faster turnaround time and more confidence that what we are building will be useful.
Great tool to improve your product experience
What do you like best about the product?
UserTesting allows us to back product decisions with unbiased results. We have been able to take company business thought processes and change focus to Customer oriented processes. This has improved our digital products and helped transform our digital experience culture.
What do you dislike about the product?
Sometimes UserTesters can try to go through the test as fast as possible instead of fully reading and answering the questions.
What problems is the product solving and how is that benefiting you?
I am personally using UserTest to test the mobile app from the idea stages all the way through live product tests. We have realized sometimes less is more but also sometimes a little extra info is required.
Invaluable Insights
What do you like best about the product?
The ability to get unbiased feedback about the functionality and usability of our products.
What do you dislike about the product?
Seat permissions are frustrating because they don't encourage the democratization of research. Currently others who wish to create & launch tests must go through me which is a burden.
What problems is the product solving and how is that benefiting you?
Product usability, usage flows, product and feature discovery
Recommendations to others considering the product:
Refer to their educational resources for news about new and existing features
Product Empowerment, Backed by Research
What do you like best about the product?
UserTesting is very intuitive to use, but it is also comforting to have a support team to help with any questions. The UserTesting team helped set up my very first test, which was enormously comprehensive. I originally felt in over my head, but having a template and the support empowered me to explore options, learn more about the platform and also help learn for future tests. In short, the UserTesting team is my favorite aspect about the platform.
What do you dislike about the product?
I really would love A/B testing capability, and also a way to track data points as the testers go through the test. Everyone on my team has a different method to track who completes what and to what degree, so I would love a feature that automatically generates a report.
What problems is the product solving and how is that benefiting you?
As a member of the design and UX team, we try to solve website pain points for Customers. We also test new prototypes and potential designs before we present them to our leadership team. Having UserTesting data bolsters our case for changing the website when we present to leadership and also stakeholders.
amazing insights platform if you have the time and organization to get it moving
What do you like best about the product?
the videos of users trying out the platform and hearing what their inner thoughts are on your test.
What do you dislike about the product?
the semi complicated back-end... takes a while to learn and fully explore. also; UT needs to offer more IA and card sorting tools
What problems is the product solving and how is that benefiting you?
helps validate the designs and informs how and where to iterative and improve prod functionality
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