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UserTesting.com has given our design team time and confidence
What do you like best about the product?
The quality of the tests we run is astonishing. No matter how niche we screen, the participants UserTesting finds us are intelligent, thoughtful, prepped and always give the most thorough, valuable responses.
What do you dislike about the product?
Sometimes it's difficult to predict when a screener will take a long time to fulfill, and you might not get responses for weeks. It would be good if, while writing the screener, UserTesting were able to give a live estimate of time, even if not accurate.
What problems is the product solving and how is that benefiting you?
I have always used user testing as a UX tool for designing good solutions, however since working with UserTesting.com, now we more often use it to prove or disprove an assumption, or question something we're not sure about in a design process. Being able to throw up a test overnight and have results in the morning has helped us be lean and move faster through design processes.
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UserTesting panel is great!
What do you like best about the product?
I love how easy UserTesting makes it to recruit and test. Time to recruit and test is usually under an hour; this makes it easy for me to make changes and test again! Panel is thoughtful and great at speaking aloud.
What do you dislike about the product?
The pricing is too high for small startups that don't run that many tests.
What problems is the product solving and how is that benefiting you?
Needs analysis, usability testing. The tests we ran identified key adoption issues.
Recommendations to others considering the product:
Great if you run a LOT of tests. Expensive otherwise. I've recruited mostly for a general panel - likely would be hard to get specialized participants.
Review by a Senior UX Designer
What do you like best about the product?
I like how there are transcripts provided. Also when switching between taking notes to transcript, it marks where in the transcript the video is currently on.
What do you dislike about the product?
Inviting my own users to user test an app in-person. Currently "My Recruit" does not work for mobile apps.
What problems is the product solving and how is that benefiting you?
Recruiting users is made a breeze. I can get user testing within one day.
Great Platform for Remote Testing
What do you like best about the product?
The tool keeps improving to meet our needs. With the addition of Live Conversations and other features and the quick responses from the UserTesting team, this product is becoming invaluable to our UX Research effort.
What do you dislike about the product?
Sometimes it takes a long time to fill surveys when we don't think our criteria is too narrow. We were unaware of some of the default settings and had to have them changed in order to improve our recruiting.
Wish there was branching logic for screeners and the ability to randomize task order or combine multiple studies to accomplish this.
Wish there was branching logic for screeners and the ability to randomize task order or combine multiple studies to accomplish this.
What problems is the product solving and how is that benefiting you?
Remote testing, testing competitive products.
Recommendations to others considering the product:
This platform makes it really easy to get feedback quickly. There are product limitations, such as the inability to copy a study that was designed for a prototype to a study of a website (which you might want as the design is maturing).
Great platform!
What do you like best about the product?
Usertesting has been great in helping our team unearth insights directly from consumers. I love that you can throw a variety of questions and task for them and they are completed. We are always trying to think of new ways we can utilize the platform.
What do you dislike about the product?
I wish there were a way to do A/B/C testing, instead of just A/B
What problems is the product solving and how is that benefiting you?
Prototypes, Competitive Testing, Habits, experienses, etc.
Easy to get quick, qual feedback
What do you like best about the product?
Can set up screener info, flag particular video snippets; ability to test mobile devices
What do you dislike about the product?
Takes time to learn the platform... it's not as intuitive as a user testing platform should be!
What problems is the product solving and how is that benefiting you?
Getting quick user feedback on our new digital product features or relaunches
Recommendations to others considering the product:
Good way to get quick user feedback, but the tests are NOT moderated. They are also tough to negotiate with...
Amazing
What do you like best about the product?
Listening to our users. Listening to the person and not just the numbers in analytics.
What do you dislike about the product?
Not being able to share findings easily with the public rather than a spreadsheet, a link would work better.
What problems is the product solving and how is that benefiting you?
Lack of understanding how users interact with our products. Knowing now what they like/not-like find intuitive/and not to make better design decisions.
Excellent platform
What do you like best about the product?
It's so easy to use, and gets us fast insights.
What do you dislike about the product?
There isn't really anything we dislike about it.
What problems is the product solving and how is that benefiting you?
We use it for quick user tests. We've gotten tons of insights that have resulted in changes to our product, and our messaging across all platforms
Recommendations to others considering the product:
It's a great platform, and definitely worth testing out.
Lightweight pivotal testing
What do you like best about the product?
Once you've created your assets and determined what exactly you're looking to test, UserTesting makes it incredibly fast to setup and get results the same day.
Essentially it's like this... Got content/assets/stimuli (check), Got your research question/hypothesis (check). Go through the flow and set up your screeners, questions (1 hour to 1.5 hours if you did your homework). Sit back, get results (1-3 hours depending on your screener).
Yeah... so boss needs "insights". No problem get them the same day without a budget.
Essentially it's like this... Got content/assets/stimuli (check), Got your research question/hypothesis (check). Go through the flow and set up your screeners, questions (1 hour to 1.5 hours if you did your homework). Sit back, get results (1-3 hours depending on your screener).
Yeah... so boss needs "insights". No problem get them the same day without a budget.
What do you dislike about the product?
I dislike they're new pricing model. It makes it so only one person and a select few of folks in your company can make and launch tests. I miss the old schedule were any old scrub could brandish a test and seek approval from the test master.
What problems is the product solving and how is that benefiting you?
Everyone needs insights... UserTesting helps us get there fast. I use it for product utilisation, messaging fit, customer understanding and much more.
Recommendations to others considering the product:
Want insights fast, low-cost and easy to set up? UserTesting is for you.
A good quick feedback mechanism
What do you like best about the product?
The speed at which you can get feedback. Set overnight and see quick feedback in the morning.
What do you dislike about the product?
Not a thorough testing mechanism as you can't segment user bases carefully.
What problems is the product solving and how is that benefiting you?
Quick general feedback mostly.
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