UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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Useful platform for gathering quick insights
What do you like best about the product?
I can design and launch a study to get quick feedback within hours.
What do you dislike about the product?
There are places in UI requiring too many clicks, and features are not organized in a way that makes sense to me. I can't think of specifics at the moment because I don't have it in front of me, but would be happy to provide feedback later if you follow up. Also, I haven't been able to figure out how to quickly capture a clip. Transcriptions are awful :(
What problems is the product solving and how is that benefiting you?
Right now I'm using it mostly to validate design concepts. Would like to expand to live convos and things like diary studies for more exploratory research.
It does what it is supposed to
What do you like best about the product?
Fast recruitment, highlight reels, options for live convos
What do you dislike about the product?
Difficulty in counter-balancing orders for preference tests (if more than 2 to compare), quality of participants has declined
What problems is the product solving and how is that benefiting you?
Informing and shaping design decisions and product roadmaps
Easy to Use
What do you like best about the product?
I was designing a panel screener and the platform was easy to navigate and understand what I needed to do
What do you dislike about the product?
I wish it had more built-in demographics and psychographics I could pull from ahead of my interviews
What problems is the product solving and how is that benefiting you?
Survey sample using the panel
Valuable insights from participants help shape our products and designs
What do you like best about the product?
I like being able to watch sessions and catch those light-bulb moments. When a participant says something that helps connect the dots.
What do you dislike about the product?
There were a few pieces in the UI that I found frustrating when reviewing multiple videos in a row. a piece of navigation hides and shows based on mouse hover. It's a little thing but would be nice for that to be resolved.
What problems is the product solving and how is that benefiting you?
we use it to validate our designs and product decisions. We also use it to monitor existing products and look for ways to enhance it through quarterly reviews.
Recommendations to others considering the product:
Perhaps it's possible through the surveys to find participants with accessability needs
Get insights FAST!
What do you like best about the product?
My favorite feature is that how quickly you get sessions filled. Less time waiting means you can act on your findings quicker and iterate faster.
What do you dislike about the product?
very little, UI could be improved, other than that, it's a great tool!
What problems is the product solving and how is that benefiting you?
Finding issues with existing experience, also being able to test prototypes before making big changes to the experience
Recommendations to others considering the product:
A must have!
Senior Manager Experience Design
What do you like best about the product?
The ability to share results with stakeholders; to create highlight reels, to have stakeholders actually hear what users are saying. I like Live Conversations so that I can moderate.
What do you dislike about the product?
I don't have anything that I dislike other than not knowing how to use all of the features
What problems is the product solving and how is that benefiting you?
Basic user research to understand motivations, pain points, objectives; specific product/feature usability
usertesting empathy review
What do you like best about the product?
the ability to test at scale - access to panel of professional users that target demographics of our users.
What do you dislike about the product?
some testers are not always effective in how they record - mic broken or hard to heard etc..
What problems is the product solving and how is that benefiting you?
able to scale our research and spend more time communicating out insights to the business.
Usertesting
What do you like best about the product?
Speed of getting users to feedback so we can reiterate quickly to improve experience
What do you dislike about the product?
Not much. Usertesting is easy. Other teams in the organization sees value in the platform.
What problems is the product solving and how is that benefiting you?
Validating assumptions. Discovering painpoints.
Recommendations to others considering the product:
The value of user feedback to improve product development
User Testing helps you build your product right
What do you like best about the product?
- Like how quickly you get the desired feedback from a big pool of users.
- The test environment is quick and easy to setup.
- The test environment is quick and easy to setup.
What do you dislike about the product?
You cannot recruit real user on the platform which is sometimes necessary from an empathy stand point.
What problems is the product solving and how is that benefiting you?
- Helps getting feedback during the early stage of the design process.
- AB Testing
- AB Testing
Great for Quick Insight and Well-Groomed Participants
What do you like best about the product?
The speed you can launch a test and receive results is always astounding to my team members. Along with this, the participants know how to engage the platform and overcome hurdles with prototype testing. Most are very verbal and opinionated.
What do you dislike about the product?
The need to watch videos to truly assess usability issues. Did the hover over xyz? Did they try to click on something else first? They believe they finished a task successfully, but they actually review information from features we were testing the usefulness of?
What problems is the product solving and how is that benefiting you?
Mostly early prototype testing to work out ideas of what information or features would be useful on a website. With this, the true benefit is having examples from real users that features we did not think will perform well did not. Clients don't have to go by my word, here is actual users having issues or finding specific information valuable.
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