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Great tool for insights, a little expensive
What do you like best about the product?
The screener functionality (essential for the CRO work we do), the speed the videos are collected, usertesting.com's willingness to replace poor videos
What do you dislike about the product?
The pricing is more expensive than similar tools, and the agency pricing isn't too flexible as there didn't seem to be an option for the pro features in a monthly plan / ad-hoc basis, only in an up-front annual plan.
What problems is the product solving and how is that benefiting you?
User testing videos help us to understand how actual customers experience a website. Using features like the screeners helps to sift out the rubbish user testers & make the videos super relevant to match the website's actual audience
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Good for video but otherwise limited
What do you like best about the product?
The speed at which you can recruit participants. The participants are generally well trained how to think aloud but I do wonder if they are 'too well trained' and if they are indicative of normal users.
What do you dislike about the product?
The cost associated with the platform and the lack of quant stats. At a cost of $99 per participant it means we can only test low numbers of users which limits any 'data' that can be relied upon.
What problems is the product solving and how is that benefiting you?
Helps to test wireframes and prototypes. By asking participants to complete certain tasks we are able to fairly quickly see how easy they have found it and whether we are on the right track.
Recommendations to others considering the product:
If you have the budget then give it a try, however, if you want to get data from a large number of users and get value for money then there are other tools which will give you the video, plus more, and cost far less than $99 per user.
A View From Both Sides
What do you like best about the product?
User Testing is one of the BEST ways to garner genuine user feedback. UserTesting provides pools of demographically segmented users for you and your company to test with.
What do you dislike about the product?
The User Testing pools of demographics are based off self-reported data, and a rating system. If the tester is not honest, they're able to take your surveys, and can skew your results. I've run some tests where users have had inappropriate tabs up in the background.
What problems is the product solving and how is that benefiting you?
Trying to convince the c-suite or even executive levels of the capability of your designs is difficult enough - but with UserTesting, you're able to PROVE the performance of your designs.
Quick and effective User Testing on a budget
What do you like best about the product?
Tests were easy to set up and customize to my needs, results are fast, interface was easy to learn, and ability to take notes and save clips of user feedback was robust.
What do you dislike about the product?
Some users take the testing more seriously than others.
What problems is the product solving and how is that benefiting you?
We were in need of a Budget-friendly user testing option that would give us quick and reliable feedback on IAs, wireframes, and designs.
Live Conversation is a game changer
What do you like best about the product?
The addition of Live Conversation at a global level is game changing. UT does a great job vetting users, and being able to quickly connect with them around the globe is invaluable.
The speed of video editing and publishing is amazing. Lots of smart support for different levels of users, including non-researchers. Amazing customer service.
The speed of video editing and publishing is amazing. Lots of smart support for different levels of users, including non-researchers. Amazing customer service.
What do you dislike about the product?
The users tend to be "A students", and it can be tough to find 'average' users. Will be nice when they can get a short turnaround to getting Diary studies that can ask people to get out and conduct tasks in the outside world
What problems is the product solving and how is that benefiting you?
Everything!
Great for fast feedback
What do you like best about the product?
I like that you're able to get great feedback quickly with this tool. This tool allows me to recruit users pretty easily and get quality videos.
What do you dislike about the product?
Some of the features are "business" grade only. I used to use the tool and loved certain features. Unfortunately, those features are now not available in the individual plan. Sort of took me by surprise.
What problems is the product solving and how is that benefiting you?
This tool allows you to get quick feedback on digital experiences from users. This helps my company solve basic usability problems with users on our design choices.
Recommendations to others considering the product:
Allow for more features in the individual account. Don't take features away.
Usertesting review
What do you like best about the product?
Ability to create highlight reels with notes! It's great that I can watch the video and note sections with comments and easily create high level versions of these videos to present to my team and also to clients. They get a better sense of how users actually interact with the features, which helps my team and clients build more empathy with users.
What do you dislike about the product?
The price is really expensive compare to other remote user test software. There are some really cool features that we can use, but only at the enterprise level, so that could be a turn off to a lot of folks who want something more affordable.
What problems is the product solving and how is that benefiting you?
Helps capture real user insights and creates a short video to provide clients to get a better idea of issues or delights users finds on new features. I also love that it helps keep my notes organized by adding them directly to the context of the video. It would be great if it allows better deliverables to present to client as the results in addition to the highlight videos.
Quick easy way to test user experience and designs
What do you like best about the product?
The steps to create a test are easy and simple to follow. Usually get a response by someone within a few hours.
What do you dislike about the product?
Sometimes people get past the first round of questions which leads to some information not being the best it could be.
What problems is the product solving and how is that benefiting you?
Solving the problems with new designs and making sure the layout of the website is doing what it is intended to do. We are able to test it first and fix problems before something new goes live. We fix problems before so we avoid major problems when it is live.
UserTesting.com makes it really easy to get usability feedback.
What do you like best about the product?
That it's really easy to get a prototype in front of users. Testers are readily available and you can get high quality usability feedback.
What do you dislike about the product?
They recently changed their model to be more of a per-test basis and that has made it somewhat difficult for a company structured the way we are to use.
What problems is the product solving and how is that benefiting you?
We've solved the problem of getting things in front of a customer quickly and easily. We've also realized that by getting things in front of the customer BEFORE we build it, we save on average $20K every idea we evaluate before building.
User testing tool
What do you like best about the product?
The quick process,
The mobile testing has the new self coding annotation that is very helpful in removing the manual writing I had to do earlier
The mobile testing has the new self coding annotation that is very helpful in removing the manual writing I had to do earlier
What do you dislike about the product?
In web testing, I need to self code.
The metrics tab has some of the answers in a very confusing manner
You should also help create qualitative patterns of self coded quotes, as it becomes a time intensive process to do manually. Right now, we only have three questions where you find qualitative patterns
Need more pointed information on when NPS scores are low, why they are low - then us manually deriving from whole video
The metrics tab has some of the answers in a very confusing manner
You should also help create qualitative patterns of self coded quotes, as it becomes a time intensive process to do manually. Right now, we only have three questions where you find qualitative patterns
Need more pointed information on when NPS scores are low, why they are low - then us manually deriving from whole video
What problems is the product solving and how is that benefiting you?
This gives me more user centred solutions, I have to personally connect it to business goal
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