UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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Usertesting is great for providing valuable feedback!
What do you like best about the product?
What I like best about UserTesting is the quick ability to gain a lot of input from various individuals and also providing it through the online site or phone app.
What do you dislike about the product?
I dislike the options to send out surveys to individuals as I feel like the majority of users cannot take certain surveys
What problems is the product solving and how is that benefiting you?
The Main business problem being solved is the ability to test your apps and also get quick feedback from various users. It provides a multitude of opinions which is a huge benefit.
UserTesting - Test on end users
What do you like best about the product?
Usertesting is a very important tool, for all types of developers and designers, this application or website, offers many options, so that different users from all over, can test the applications, which are uploaded to this platform, something that I really like this website, I can really know before launching an application to the public, the thought of real people about them, in our institution is something very important, since we teach our young people since they were very young, the foundations of programming, and when they can already make applications or websites, with different characteristics, we upload them to usertesting, so that they can see, what other people think about the use of their applications, and how innovative they can be. become, where they are failing, and what the people of the community think about them, this becomes a way to self-evaluate, all kinds of web development projects.
What do you dislike about the product?
Some of the reviews about our applications, it is difficult to know if any user, made a correct proverb about it, and later made his comment about it, sometimes you find revisions, of people, which is very clear, not even They took a couple of minutes to see what the application was about, and they just make a simple video, commenting on anything, which clearly does not help us at all, it is not in all cases, but it is something that usually happens.
What problems is the product solving and how is that benefiting you?
Gracie to this application, we can make different revisions to applications, which create our students, many of these applications are very innovative, there are guys with an incredible talent from an early age, to develop all kinds of software, their ideas advance much faster, than adults, and have the opportunity to other people, make a real test of these applications is fantastic, because in this way they are failures, which can happen with the daily use of these applications.
Recommendations to others considering the product:
It is a fantastic tool, to perform all kinds of tests on applications and websites, with real people, without counting physical study expenses, which usually cost very much.
Powerful Tool
What do you like best about the product?
I think the turn around time from the testing panels and real user feedback are great. Also the Templates provided are a good way to kickstart new ideas that you may not have originally thought of.
What do you dislike about the product?
The hardest thing about this tool is finding the time to review all the content that is created. If you can get around that, you can gain some real insights.
What problems is the product solving and how is that benefiting you?
Trying to find pitfalls in the user experience of our sites, that gives more feedback than just purely looking at heatmaps and data metrics.
Usertesting.com helps you identify more quickly and easily
What do you like best about the product?
The feature where you can select who participates in your test is essential. This makes usability testing even more valuable.
What do you dislike about the product?
The name should be usabilitytesting.com since you aren't testing users, you're testing the design
What problems is the product solving and how is that benefiting you?
Identifying opportunities to improve our experience early in our process
A great tool for getting user's feedback
What do you like best about the product?
It's a very comprehensive UX testing tool with a great support team helping you to create and conduct your UX research.
What do you dislike about the product?
We would like to have a wider variety of testers
What problems is the product solving and how is that benefiting you?
Using Usertesting.com, we are able to conduct A/B testings to finalize the details of our campaigns.
There wasn’t an option for 11.
What do you like best about the product?
I can’t imagine I’m alone in scoring your products & teams at a 10.
UserTesting is committed to continual improvement and innovation in all areas of user research. I regularly see existing products being enhanced and improved while your teams deliver updates on how to get the most from those products. Combined with new features being released, the range of options available for researchers is amazing. Gathering participants, conducting moderated or unmoderated studies, and the post-study tools for review and analysis make it easy to learn about our guests’ relationship with our products. Our teams’ efficiency in collecting information and the depth of that information are a tremendous benefit.
Our interactions with the teams at UserTesting are always outstanding. They provide great insights on best practices, listen to and appreciate our ideas and feedback, and provide stellar service when our team needs extra help. This is how we approach customer service and it’s refreshing to receive that same treatment. In short, you’re got great people building great products. UserTesting is an essential tool for our team and helps us provide essential information to our business.
UserTesting is committed to continual improvement and innovation in all areas of user research. I regularly see existing products being enhanced and improved while your teams deliver updates on how to get the most from those products. Combined with new features being released, the range of options available for researchers is amazing. Gathering participants, conducting moderated or unmoderated studies, and the post-study tools for review and analysis make it easy to learn about our guests’ relationship with our products. Our teams’ efficiency in collecting information and the depth of that information are a tremendous benefit.
Our interactions with the teams at UserTesting are always outstanding. They provide great insights on best practices, listen to and appreciate our ideas and feedback, and provide stellar service when our team needs extra help. This is how we approach customer service and it’s refreshing to receive that same treatment. In short, you’re got great people building great products. UserTesting is an essential tool for our team and helps us provide essential information to our business.
What do you dislike about the product?
Our team has had difficulty getting some prototyping tools to play nice with the usertesting.com services, but I honestly don't know enough about the underlying technologies to know where the source of the issue lies. I will say their support team has been great in helping find ways to move past any of the issues we have had in the past.
What problems is the product solving and how is that benefiting you?
Brand and product perception, product/feature functionality preferences, process pain points, comprehension around messaging, product placement & visibility, business alignment with customer's mental model, qualitative feedback on city and/or region representation, general areas of improvement.
The benefits we've seen are the customer insights into the areas mentioned above. We've been able to maintain a series of benchmark studies comparing our brand and digital products to those of our competitors to gauge the effectiveness of our work. User research during the early stages of product development has lead to changes in business rules, communication strategies, and eventually finding a balance between the needs of our customers and our business.
The benefits we've seen are the customer insights into the areas mentioned above. We've been able to maintain a series of benchmark studies comparing our brand and digital products to those of our competitors to gauge the effectiveness of our work. User research during the early stages of product development has lead to changes in business rules, communication strategies, and eventually finding a balance between the needs of our customers and our business.
Recommendations to others considering the product:
The ability to get quick feedback from a wide range or specifically targeted group of users and immediately pass both data and user videos to stakeholders is huge for our team. Usertesting.com is a great addition to any company's existing user research strategy. It's become an essential part of ours.
Quantify User Experience
What do you like best about the product?
While I’ve used UserTesting.com for typical interaction tests, my favorite feature is recruiting via User Testing and then using their partnership with Optimalworkshop.com for card sorts and surveys - including Likert 5 and 7 point scales to measure those hard to quantify elements like perception and intent - those often asked questions internally that are impossible to answer with engagement/click analytics or the typically small sample sizes used for standard prototype testing. We now know what are guests expect & hope for and the proper format for delivering it.
What do you dislike about the product?
Optimalworkshop.com requires a separate license.
What problems is the product solving and how is that benefiting you?
What do guests want, & how would they consume it are typical internal debates - UserTesting enables us to determine the proper messaging, content, organization and hierarchy of information.
UserTesting has changed the game
What do you like best about the product?
The speed and reach are really hard to beat. I've been more productive with UserTesting than by using classical means of recruitment for research projects. It's allowed myself and my team to rapidly research issues that would've been incredibly difficult or not worth it otherwise. I also appreciate how they regularly improve the platform and listen to their customers.
What do you dislike about the product?
UserTesting can be more difficult to leverage if you're looking for very specialized users or if your prototyping requirements include motion or micro interactions like in Principle.
What problems is the product solving and how is that benefiting you?
We're trying to increase retention and adoption of our platform by eliminating usability problems and uncovering and product awareness issues. So far we've been able to identify improvements to demonstrably increase some of the core product metrics.
UserTesting Review
What do you like best about the product?
Fast tests with a variety of users. Being able to drill down to specific use cases also works well. There's also templates to help get you started.
What do you dislike about the product?
It would be great to integrate with other platforms like invision or development servers.
What problems is the product solving and how is that benefiting you?
User research, preferences, and usability. We're able to determine how our audience will respond, and adjust to insure a positive experience.
Recommendations to others considering the product:
It's worth giving a try and seems to be an industry leader.
usertesting.com review
What do you like best about the product?
its amazing to me how usertesting.com is able to find very specific user groups, based on a set of screening questions. I've used it for several enterprise and b2b websites with very unique users, and have been able to get results within a matter of hours or a day at the longest.
What do you dislike about the product?
usertesting.com could use a bit more tools around documenting and sharing the results of the user tests - a sort of test write-up functionality. Currently I use other tools to do this, it would be nice to have it right in there next to the test.
What problems is the product solving and how is that benefiting you?
I'm using usertesting.com to identify issues on the website with usability and comprehension, with the goal of driving improvements to our site. We have benefited from the low cost, and from the improvements we are able to drive.
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