UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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Testing made easy
What do you like best about the product?
You can quickly launch tests to large amounts of people and get results back same day! Moderated sessions take us weeks to organize- but with usertesting.com we can get info quickly and put it in action within a project timeframe.
What do you dislike about the product?
Like any system, there are some small improvements to be made in terms of how data is organized and how we allow access to the team but small issues in the big picture.
What problems is the product solving and how is that benefiting you?
We are able to do testing mid project so that results can be incorporated in final design, without compromising the projects timeline.
Game changer
What do you like best about the product?
Using UserTesting has changed how we approach testing out new ideas for our organization.
What do you dislike about the product?
There isn't anything that I really dislike yet.
What problems is the product solving and how is that benefiting you?
Specifically, we use UserTesting to test our new digital concepts.
Great service
What do you like best about the product?
Easy to use interface, clean, and easy to read.
What do you dislike about the product?
There is nothing that I do not like at this time.
What problems is the product solving and how is that benefiting you?
Click rate and a/b testing
Recommendations to others considering the product:
None
Best-in-class software that is easy to use
What do you like best about the product?
Unlimited user tests make it so much cleaner and faster to test everything in a design. Not just a couple of things that we were unsure about. I really liked the templated tests that were available as well, this was key in helping me set up a couple of prototype tests that I had never done before. It really helps to walk you through the process.
I really like being able to get a rating when I'm asking a user a question now as well. This is helpful and quick for me to analyze results. I can quickly see if there is a problem with one of my questions or how easy/hard it was to complete a task before I even watch the videos. I love that if I see that a majority of users didn't go through a task as expected, I can quickly watch every video of that one task and act on that quicker than spending an entire day analyzing an annotating videos.
The transcripts is an amazing add-on as well. Sometimes if the users talk really low or mumble you don't get great information but it is super helpful to be able to go through the transcript and pick out clips that may be interesting to stakeholders.
This is definitely best-in-class software, and it is easy to use, even for someone who doesn't have a lot of experience with user testing. It gives you instructions and guides you into being successful.
I really like being able to get a rating when I'm asking a user a question now as well. This is helpful and quick for me to analyze results. I can quickly see if there is a problem with one of my questions or how easy/hard it was to complete a task before I even watch the videos. I love that if I see that a majority of users didn't go through a task as expected, I can quickly watch every video of that one task and act on that quicker than spending an entire day analyzing an annotating videos.
The transcripts is an amazing add-on as well. Sometimes if the users talk really low or mumble you don't get great information but it is super helpful to be able to go through the transcript and pick out clips that may be interesting to stakeholders.
This is definitely best-in-class software, and it is easy to use, even for someone who doesn't have a lot of experience with user testing. It gives you instructions and guides you into being successful.
What do you dislike about the product?
Onboarding/contracts. This was one of the harder ones I've been through. The pricing tiers changed fairly recently so I think there is still a lot of back and forth until the team gets a routine down. There were times where my rep wasn't answering calls/emails or just gave very broad information. Hopefully, they are working on cleaning up this process. Honestly, it is the only reason why I'm giving them an 9 instead of a 10 because this process was awful.
What problems is the product solving and how is that benefiting you?
I've really been enjoying usertesting for my competitor research. This is something I wouldn't have typically done all the time with usertesting, and used to only send a couple users to maybe a main competitors website. With unlimited videos, and rating scales I can quickly see how users perform similar tasks across many different websites. This information has been extremely useful for our UX and design teams.
Recommendations to others considering the product:
Leave yourself a lot of time for contract negotiations, and getting it set up with your purchasing department (if you work for a large organization). Also - determine what your governance of the product will look like. If you only have 1 seat, only that one person will be able to launch tests for everyone added to the account - so make sure that person is reliable and it is part of their job description.
Also - the contract can get very expensive if you are only using it for a few tests a year. I would recommend ramping up the amount of testing that you do or bring in other units within your organization to take part of the contract.
Also - the contract can get very expensive if you are only using it for a few tests a year. I would recommend ramping up the amount of testing that you do or bring in other units within your organization to take part of the contract.
Great tool for fast and actionable usability testing
What do you like best about the product?
The ability to reach a wide audience quickly, and clarify with follow up questions.
What do you dislike about the product?
I would love to have the option to do cross-device tests in a single session.
What problems is the product solving and how is that benefiting you?
Usability, User and Market Research, and Product Feedback.
A great resource for remote user testing!
What do you like best about the product?
It is super easy to learn to use and there is a huge user testing panel to utilize for expedited feedback. There is also integration with InVision, which makes it easy to set up prototypes for testing.
What do you dislike about the product?
The price of it can be kind of high, especially the added costs for features such as their new moderated remote user testing feature.
What problems is the product solving and how is that benefiting you?
Moderated user testing in order to gain qualitative insight into problems that may exist currently with my business' experiences. This has helped with some team disputes, gut checks, and even benchmarking against competitors.
Great insights FAST!
What do you like best about the product?
Love the diverse panel UserTesting provides. We often use them in the non-traditional way to conduct un-moderated interviews and often our screeners are very specific, but we're always able to get a panel to take them! The feedback is always super fast! If we launch a test/interview, depending on the screeners, we often get the results the same day!
What do you dislike about the product?
I wish they would allow for more than 15 users per test.
What problems is the product solving and how is that benefiting you?
Learning customers' or potential customers perspectives on various processes.
UserTesting Empowers People!
What do you like best about the product?
Setting up a test on UserTesting is quick, efficient, and has fast results. I love that you can validate an idea in an hour. It definitely empowers product and design teams to have a user-centric process that doesn't overburden the decision and approval process.
What do you dislike about the product?
I dislike the UX around creating a highlight reel as well as the inability to import a email list into MyRecruit and how they have that part of the product set up.
What problems is the product solving and how is that benefiting you?
Prioritization of on-going usability issues, whether or not a concept resonates with our users or just normal people who are active within our space.
Good fun!
What do you like best about the product?
It was fun to do and I really got in to it! It did take a bit of getting used to it but definitely worth the effort!
What do you dislike about the product?
Not much really, I bit of a pain to set up but not too bad!
What problems is the product solving and how is that benefiting you?
It gives you the ability to concentrate for a long period of time and that helps me in my day to day activities.
Popular for a reason, still needs some tweaks though
What do you like best about the product?
Turnaround time! Panel size, robust demo selection, balanced comparison, nice interface for the most part, helpful built-in suggestions, test plan sharing option, ability to export a spreadsheet of all related info (incl. transcription) for a study. Highlight reel. Tagging. Customer service is great, too. Really too many things to list here. While my cons response is longer, definitely more pros than cons.
What do you dislike about the product?
No branching logic(!!) or max. diff. stuff built-in. Text formatting is a pain, especially when you have to share your test plan by sending to yourself first to clean the tags up. I've seen better transcription accuracy a lot of places; and if it's a webcam study, don't even bother to look at the transcription. Highlight reel composition should allow transition visuals (e.g. section title/explanation) and an option to export as one video. No way to cancel scheduled tests. Lastly, they've changed their plans drastically twice over the last 2-3 years, which is concerning.
What problems is the product solving and how is that benefiting you?
Rapid qualitative testing. The capabilities they provide help me conduct and turnaround one or more qualitative studies at a time in 5 business days fairly consistently. That's something.
Recommendations to others considering the product:
I've seen what comparable services have to offer before, and this really does seem to be the best value out there.
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