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Would recommend UserTesting to any UX team!
What do you like best about the product?
The amount of features and different ways to utilize it within our UX team. It's easy to set up different methods and the results are fast.
What do you dislike about the product?
Utilizing two sets of tests (like A/B) to test designs and excluding group 1 participants so they can't see the other version or can participate in both groups. It could mess with the data results.
What problems is the product solving and how is that benefiting you?
Time management and fast result delivery. Setting up testing or interviews ourselves outside of the platform takes way more time and effort.
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Valuable resource to gather members insights
What do you like best about the product?
Usertesting makes the my Researcher life very easy when it comes to provide me the necessary tools and resources (and support) to gather meaninful insights. I use a lot to conduct unmoderated usability tests and see transcriptions as I'm not English native speaker and that helped me a lot to not be limited :!
What do you dislike about the product?
Nothing to point out as a negative impact. Sometimes the network base is not that clean, but they also have good range of people available and its not always their fault because they do have a screener phase.
What problems is the product solving and how is that benefiting you?
Gather members insights, saves me time when conducting unmoderated research while in meantime i'm working on paralel in something else. Also, the metrics are really good! I love to have members videos and transcripts available. Its really easy to test in there. The platform is intuitive as well.
Usertesting is a great tool and easy for beginners
What do you like best about the product?
The simplicity of the test setup is very easy to follow. I am a beginner user of this tool and it really only took me one test set up to figure out the lay of the land. I love the drag and drop method of adding questions/filters and there really isn't anything missing from those options, everything is super helpful. I also enjoy the transcript functions and being able to jump to different sections of the recorded video. It saves me a ton of time.
What do you dislike about the product?
I will say the accuracy isn't always there. Like when it comes to the Metrics word clustering section, seems kinda random info and doesn't really help me. If I didn't watch the video, those word clusters wouldn't really help me. I wouldn't trust those word clouds/donuts without watching the video anyways because of that.
What problems is the product solving and how is that benefiting you?
I am a UX designer that also has some researching credientals. So, usertesting helps me validate my design decisions and see whether or not they are user-friendly/intuitive.
Forget about recruitment!
What do you like best about the product?
UserTesting allows me to create moderated and non-moderated usability tests quickly and easily. I don't need to worry about recruiting participants as they have a very wide range of participants available.
What do you dislike about the product?
It took a long time to get transcriptions in Spanish. Still, I think the transcription is not the best. I don't use UT as a source of knowledge either. It's easier to take the research results and analysis into other platforms.
What problems is the product solving and how is that benefiting you?
UserTesting solves the problem of recruitment. Thanks to UserTesting I can recruit participants from different countries around the world with the characteristics I need. Recruitment is a very difficult process for a small research team and I sometimes still struggle with that; for example, when recruiting minors for research. But not having to do the whole recruitment and reward process is a huge benefit.
I've been a customer with UT since 2013, that about says it
What do you like best about the product?
How easy and fast I can complete research studies. Two things, the customer support is great.
What do you dislike about the product?
Since I work for an international fortune 200 company there are times when I wish the contributor pool in other countries was larger.
What problems is the product solving and how is that benefiting you?
I quickly get the voice of the user to help guide the team in decision-making.
Sr UX Research Specialist
What do you like best about the product?
It's pretty easy and fast to get responses from the panel. I can easily assign previous testers to new panels to use them again. And I love the functionality specific to reviewing user test videos (e.g., live transcript, notes, sentiment, etc.).
What do you dislike about the product?
The interface makes it extremely difficult to search for previous tests or, at the least, organize them. Enhanced testing features like Card Sorting lack useful quantitative analytics. It's not easy to download or export raw data from tests. Overall, the experience of using a screened panel is excellent, but the actual interface and functionality for researchers are ironically severely lacking.
What problems is the product solving and how is that benefiting you?
UserTesting allows us to get feedback on our design concepts in the ideation phase. We use it to get valuable feedback on functionality, visual aesthetic, information architecture, and usability. We also use it during discovery to gain insight into sentiment, mental models, and potential pain points. These are all things we cannot easily get from our actual client pool due to legal restrictions.
Simple to use, very intuitive
What do you like best about the product?
Clip selection is straghtforward and efficient
What do you dislike about the product?
Hoping to expand the pool of participants to be more inclusive (I know they are working on this)
What problems is the product solving and how is that benefiting you?
The easy selection of participants allows me to test prototypes and to get rich feedback
Great user base and design, but needs a bit of help for mobile gaming
What do you like best about the product?
Really fast response time, ease of replacing user sessions, annotations, and a nice interface. A very good tool for a lot of user testing needs.
What do you dislike about the product?
Mobile testing, especially for mobile games, was really difficult for a lot of people. Because it's in landscape view, a lot of people didn't like the overlay as it made it quite difficult to both see the screen and do tasks at the same time. Having a completely separate screen for questions would be better than the overlay.
What problems is the product solving and how is that benefiting you?
I am a team of one, so User Testing solves the problem of scaling my time and abilities to adequately test while not making it a full-time job for me. It also recruits very good users.
Easy to use qualitative platform
What do you like best about the product?
UserTesting's platform is very user-friendly! Programming a study is very intuitive and efficient, even for those brand new to the platform. Their Knowledgebase is also a very helpful resource for writing and launching studies so the entire platform feels like a one-stop shop for conducting user research.
What do you dislike about the product?
Screener capabilities using the demographic data collected by the platform are rather limited. For example, it would be really nice to have more flexibility in the household income brackets as the platform only allows you to set $20k intervals by default. It would also be helpful to be able to exclude past participants of specific tests vs. past ten tests launched as to provide researchers greater reassurance about audience overlap.
What problems is the product solving and how is that benefiting you?
UserTesting is helping my organization resolve pain points on our website, allowing us to refine content, language, and navigation to be closer to user expectations and thus improve conversion rates.
UserTesting is one of the most powerful tools I use
What do you like best about the product?
I really love how quickly I am able to recruit participants and complete an tests, surveys, or interviews that I need. It's also incredibly easy to filter out/find the right participant for my study. UT is also great at replacing any participants if they weren't too helpful, or didn't show up.
What do you dislike about the product?
Not everyone is on UserTesting so sometimes you get a biased pool of participants. Sometimes I need some higher ranking and higher salary people, but its difficult to recruit.
What problems is the product solving and how is that benefiting you?
Usertesting solves the problem of testing with impartial users and getting general feedback on designs, and better understanding of general user behavior. It benefits me because participants understand the expectation and level of feedback that I am looking for. It makes it much easier compared to interviewing a customer who may talk about different topics or uncomfortable with elaboration.
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