UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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Effective, efficient, targeted way to gain user insights
What do you like best about the product?
Its amazing how quickly I can launch a test and get feedback. If I am willing to wait, I can even get very specific user profiles that would otherwise be difficult to obtain.
What do you dislike about the product?
There are times when I want to get an extremely specific group that can be very difficult to find with this tool. There are also a lot of product features that I would love to see roll out that do not currently exist but it still gets the job done. My biggest complain is there new pricing plan - made the conversation with my stakeholders difficult.
What problems is the product solving and how is that benefiting you?
We test early and often. Everything from concepts, to prototypes, to production benchmarking. We are able to catch bugs, gain user insights, prioritize features, and gauge ROI.
Easy tool to use and great customer service
What do you like best about the product?
Overall, I find the tool very easy to use. From setting up the test to the way the results are synthesized making it easy to share learnings with my team. The customer service team is also great with troubleshooting and providing additional guidance with new tests when I need it!
What do you dislike about the product?
Sometimes I don't get the best testers but usertesting.com always reimburses me with the credits.
What problems is the product solving and how is that benefiting you?
Getting user's input it highly beneficial to communicate the user's needs to business stakeholders and help influence design decisions.
User research made easy
What do you like best about the product?
I appreciate the ease of use of the User Testing platform and responsive staff!
What do you dislike about the product?
The price tag. Not sure our school district will always have budget available for UX platforms. Making school websites and school district websites more user friendly is in the best interest of leadership but in lean budget years it's a tough sell.
What problems is the product solving and how is that benefiting you?
I work to make the district website and mobile app user friendly. Using this tool has helped me work through beta development to work through pain points for users before taking directly to our families and communities to test.
Excellent tool to scale UX Research across a team with limited resources
What do you like best about the product?
As one of two full-time researchers on the UX team at my organization, I like that I can step my design peers (and others) through the really simple platform, and with some guidance on best practices get them experimenting and testing out their designs quickly. It's been really helpful to offer this tool as a means to get answers in an Agile setting.
What do you dislike about the product?
The team at UserTesting is constantly reaching out and improving the platform, I can't think of anything I dislike at the moment. Initially I had a problem with the 15 participant max on the panel, but it hasn't been an issue. In the few cases where I need a broader data set, I duplicate tests and run multiple rounds.
What problems is the product solving and how is that benefiting you?
The UserTesting platform has helped us quickly shape new features, revise workflows and get answers on preferences to deliver the best experiences. The best part about this – aside from getting an answer much faster than could be agreed on in any meeting where everyone feels strongly that they have the better solution– is that when an answer is found, there's no personal stake in the game. If it turns out the design doesn't perform well, you go back to the data, review it, try something else and test it again. It allows for a much healthier cross-functional team dynamic and keeps teams more productive by staying focused on the business goals.
Recommendations to others considering the product:
My company had considered similar platforms in the past, we made the choice to go with UserTesting based on a proof of concept trial. The team was very supportive of this, we also ran one when they were rolling out the Live Conversation feature. I recommend doing a POC to see if it suits your organization's needs.
Good platform but has some problems with customer care
What do you like best about the product?
ability to record everything continuously.
What do you dislike about the product?
Customer Care - it seems that you don't care about your customers and don't care to have new or renewal customers.
What problems is the product solving and how is that benefiting you?
Usability testing
Recommendations to others considering the product:
Consider your worldwide customers
UserTesting makes usability research accessible to your whole org
What do you like best about the product?
The ease of recruiting test participants, and the ability to have next-day results.
What do you dislike about the product?
Planning, writing, watching, and summarizing tests still takes a lonnng time.
What problems is the product solving and how is that benefiting you?
We try to validate our hypothesis to figure out what makes the most impact by getting user feedback early in the product development process. It's helped up answer our questions and get internal alignment on how we prioritize what we build.
Recommendations to others considering the product:
Instead of making full prototypes, consider sharing screenshots of existing products to get user's impressions of other products/sites in your space.
UserTesting.com has given our design team time and confidence
What do you like best about the product?
The quality of the tests we run is astonishing. No matter how niche we screen, the participants UserTesting finds us are intelligent, thoughtful, prepped and always give the most thorough, valuable responses.
What do you dislike about the product?
Sometimes it's difficult to predict when a screener will take a long time to fulfill, and you might not get responses for weeks. It would be good if, while writing the screener, UserTesting were able to give a live estimate of time, even if not accurate.
What problems is the product solving and how is that benefiting you?
I have always used user testing as a UX tool for designing good solutions, however since working with UserTesting.com, now we more often use it to prove or disprove an assumption, or question something we're not sure about in a design process. Being able to throw up a test overnight and have results in the morning has helped us be lean and move faster through design processes.
UserTesting panel is great!
What do you like best about the product?
I love how easy UserTesting makes it to recruit and test. Time to recruit and test is usually under an hour; this makes it easy for me to make changes and test again! Panel is thoughtful and great at speaking aloud.
What do you dislike about the product?
The pricing is too high for small startups that don't run that many tests.
What problems is the product solving and how is that benefiting you?
Needs analysis, usability testing. The tests we ran identified key adoption issues.
Recommendations to others considering the product:
Great if you run a LOT of tests. Expensive otherwise. I've recruited mostly for a general panel - likely would be hard to get specialized participants.
Review by a Senior UX Designer
What do you like best about the product?
I like how there are transcripts provided. Also when switching between taking notes to transcript, it marks where in the transcript the video is currently on.
What do you dislike about the product?
Inviting my own users to user test an app in-person. Currently "My Recruit" does not work for mobile apps.
What problems is the product solving and how is that benefiting you?
Recruiting users is made a breeze. I can get user testing within one day.
Great Platform for Remote Testing
What do you like best about the product?
The tool keeps improving to meet our needs. With the addition of Live Conversations and other features and the quick responses from the UserTesting team, this product is becoming invaluable to our UX Research effort.
What do you dislike about the product?
Sometimes it takes a long time to fill surveys when we don't think our criteria is too narrow. We were unaware of some of the default settings and had to have them changed in order to improve our recruiting.
Wish there was branching logic for screeners and the ability to randomize task order or combine multiple studies to accomplish this.
Wish there was branching logic for screeners and the ability to randomize task order or combine multiple studies to accomplish this.
What problems is the product solving and how is that benefiting you?
Remote testing, testing competitive products.
Recommendations to others considering the product:
This platform makes it really easy to get feedback quickly. There are product limitations, such as the inability to copy a study that was designed for a prototype to a study of a website (which you might want as the design is maturing).
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