UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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Great platform!
What do you like best about the product?
Usertesting has been great in helping our team unearth insights directly from consumers. I love that you can throw a variety of questions and task for them and they are completed. We are always trying to think of new ways we can utilize the platform.
What do you dislike about the product?
I wish there were a way to do A/B/C testing, instead of just A/B
What problems is the product solving and how is that benefiting you?
Prototypes, Competitive Testing, Habits, experienses, etc.
Easy to get quick, qual feedback
What do you like best about the product?
Can set up screener info, flag particular video snippets; ability to test mobile devices
What do you dislike about the product?
Takes time to learn the platform... it's not as intuitive as a user testing platform should be!
What problems is the product solving and how is that benefiting you?
Getting quick user feedback on our new digital product features or relaunches
Recommendations to others considering the product:
Good way to get quick user feedback, but the tests are NOT moderated. They are also tough to negotiate with...
Amazing
What do you like best about the product?
Listening to our users. Listening to the person and not just the numbers in analytics.
What do you dislike about the product?
Not being able to share findings easily with the public rather than a spreadsheet, a link would work better.
What problems is the product solving and how is that benefiting you?
Lack of understanding how users interact with our products. Knowing now what they like/not-like find intuitive/and not to make better design decisions.
Excellent platform
What do you like best about the product?
It's so easy to use, and gets us fast insights.
What do you dislike about the product?
There isn't really anything we dislike about it.
What problems is the product solving and how is that benefiting you?
We use it for quick user tests. We've gotten tons of insights that have resulted in changes to our product, and our messaging across all platforms
Recommendations to others considering the product:
It's a great platform, and definitely worth testing out.
Lightweight pivotal testing
What do you like best about the product?
Once you've created your assets and determined what exactly you're looking to test, UserTesting makes it incredibly fast to setup and get results the same day.
Essentially it's like this... Got content/assets/stimuli (check), Got your research question/hypothesis (check). Go through the flow and set up your screeners, questions (1 hour to 1.5 hours if you did your homework). Sit back, get results (1-3 hours depending on your screener).
Yeah... so boss needs "insights". No problem get them the same day without a budget.
Essentially it's like this... Got content/assets/stimuli (check), Got your research question/hypothesis (check). Go through the flow and set up your screeners, questions (1 hour to 1.5 hours if you did your homework). Sit back, get results (1-3 hours depending on your screener).
Yeah... so boss needs "insights". No problem get them the same day without a budget.
What do you dislike about the product?
I dislike they're new pricing model. It makes it so only one person and a select few of folks in your company can make and launch tests. I miss the old schedule were any old scrub could brandish a test and seek approval from the test master.
What problems is the product solving and how is that benefiting you?
Everyone needs insights... UserTesting helps us get there fast. I use it for product utilisation, messaging fit, customer understanding and much more.
Recommendations to others considering the product:
Want insights fast, low-cost and easy to set up? UserTesting is for you.
A good quick feedback mechanism
What do you like best about the product?
The speed at which you can get feedback. Set overnight and see quick feedback in the morning.
What do you dislike about the product?
Not a thorough testing mechanism as you can't segment user bases carefully.
What problems is the product solving and how is that benefiting you?
Quick general feedback mostly.
Usertesting is our tool for quick unmoderated testing on a daily basis
What do you like best about the product?
- Getting VERY FAST study results
- Studies are easy to create
- Awesome support team
- Great features, like templates, highlight reels, transcripts, clip maker
- Useful Live Moderated study type
- Easy to share the results with the team
- Studies are easy to create
- Awesome support team
- Great features, like templates, highlight reels, transcripts, clip maker
- Useful Live Moderated study type
- Easy to share the results with the team
What do you dislike about the product?
- quantitative tests are at an additional fee and need UT research team support
What problems is the product solving and how is that benefiting you?
Testing on prototypes allowed us to kill ideas fast - before they get developed and launched.
Getting to hear real customer's voice - is very powerful to anyone at any level in the organization.
Analytics gives us the "what" and "how many/much". UT helps us understand "why".
Running competitor comparison analysis provides insightful information.
Getting to hear real customer's voice - is very powerful to anyone at any level in the organization.
Analytics gives us the "what" and "how many/much". UT helps us understand "why".
Running competitor comparison analysis provides insightful information.
Quickest way to gather user insights
What do you like best about the product?
The speed with which tests come back to you
What do you dislike about the product?
Can't really say there is anything I dislike; it's really such a great tool to use. I think every company can find value in it.
What problems is the product solving and how is that benefiting you?
Helping stakeholders understand our customers which leads to better product decisions.
Recommendations to others considering the product:
Just start using it and you'll start to see the value of it pretty quickly
Good experience, to accrue feedback from others who have not used the system
What do you like best about the product?
We can filter who we want to be included in the test group. Some novice, intermediate, or advanced users.
Step-by-step guide is easy to follow
Step-by-step guide is easy to follow
What do you dislike about the product?
For the administrator like myself, we have to be smart to re-words or re-phrases things so other people can follow our thought process. The outcomes can be very different when different people with different background/experience takes the user testing.
What problems is the product solving and how is that benefiting you?
UI/UX interface, data analysis
UserTesting has expanded my UX research capabilities
What do you like best about the product?
The feature that has given my team much more opportunities to gather user insights is the Live Conversation. Being able to set up a moderated test with users is a huge advantage in providing valuable feedback to stakeholders.
What do you dislike about the product?
It would be nice to know more in advance of the changing features to better optimize the tool for what we need.
What problems is the product solving and how is that benefiting you?
Most of the business problems we are solving is getting design and functionality feedback to streamline our project process and validate existing applications.
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