UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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Very innovative company
What do you like best about the product?
UT is always improving what they have. They listen to their customers and try to make their experience as smooth and efficient as possible.
What do you dislike about the product?
Nothing really, if I have a problem with something, I contact them and they will work hard to correct it.
What problems is the product solving and how is that benefiting you?
Usability and creating the best user experience we can possibly have on our site.
We've found through user testing has helped us become more aware of what works and what doesn't for the user.
We've found through user testing has helped us become more aware of what works and what doesn't for the user.
Recommendations to others considering the product:
This is a great tool to get to know your users and how they feel about your product. Having this type of data to support decisions is very helpful.
Great Tool!
What do you like best about the product?
fast turnaround; candid feedback; randomly selected real customers.
What do you dislike about the product?
My Recruit does not work well b/c my company has limitations on what plug-ins to install.
What problems is the product solving and how is that benefiting you?
usability issues of design. user testing allows identifying problems when it's still being designed.
Great testing resource
What do you like best about the product?
I like that I am able to quickly test designs and uncover pain points. The quick turn around is such a huge deal - I'm able to get insights and relay the findings to my team within a few hours.
What do you dislike about the product?
I wish the mobile testing component was faster. It takes longer to recruit mobile users than it does to recruit desktop users. This has impacted our testing schedule as we are shifting to mobile first.
What problems is the product solving and how is that benefiting you?
UserTesting has allowed us to better understand our users. This has allowed us to better align our tools to user needs.
Recommendations to others considering the product:
UserTesting is well worth the money!
Wonderfully simple solution to user testing needs!
What do you like best about the product?
I like the ability to setup, execute, asses, and change my digital experiences easily and quickly using UserTesting! It's fast, efficient, and effective and optimizing our experiences as a business to maximize our value to our specific, desired end-users.
What do you dislike about the product?
There's not much I DON'T like about UserTesting!
What problems is the product solving and how is that benefiting you?
As a business, we were able to optimize an experience before it went to market to increase it's conversion rate within the experience 10x! Super helpful to us as a business AND our users.
Smooth user testing
What do you like best about the product?
The simplicity of the platform. It's easy to set up experiments, choose tasks and see the results. Also, very fast delivery of videos and customer support is top notch.
What do you dislike about the product?
I've found their pricing towards a pro plan a bit unfavorable since there is no real estimation shown - only request a quote.
What problems is the product solving and how is that benefiting you?
We're seeing how real work within the platform and compare it to how we envisioned the whole process. After only 5 videos, we've found real action points that we're working already on implementing.
Recommendations to others considering the product:
Buy at least 3 videos and you'll be surprised of the high level of service offered
Expensive but worth every penny in getting your team to buy-in.
What do you like best about the product?
The ability to connect with Users around the world, and get their mostly honest opinions. I like how I can make highlight clips and share with people in my organization who don't use this product. To get started I think their templates are great.
What do you dislike about the product?
Setting up the test can be time-consuming, you also have to dive a bit more into Stat's to get good test results. In order to make sure your test is not biased in any way. I would like a way to preview my test internally with a co-worker, to make sure that it makes sense before I send out a test to a real user.
People are aware that they are being paid to review your product so most users will not be as harsh or honest about how they think of feel about a product, so making sure you ask unbias questions becomes very important.
People are aware that they are being paid to review your product so most users will not be as harsh or honest about how they think of feel about a product, so making sure you ask unbias questions becomes very important.
What problems is the product solving and how is that benefiting you?
Insight gathering to prove methodologies and road-mapping priorities.
Recommendations to others considering the product:
Being able to create categories and questions of our own for repeat use in screener questions.
Great tool for insights, a little expensive
What do you like best about the product?
The screener functionality (essential for the CRO work we do), the speed the videos are collected, usertesting.com's willingness to replace poor videos
What do you dislike about the product?
The pricing is more expensive than similar tools, and the agency pricing isn't too flexible as there didn't seem to be an option for the pro features in a monthly plan / ad-hoc basis, only in an up-front annual plan.
What problems is the product solving and how is that benefiting you?
User testing videos help us to understand how actual customers experience a website. Using features like the screeners helps to sift out the rubbish user testers & make the videos super relevant to match the website's actual audience
Good for video but otherwise limited
What do you like best about the product?
The speed at which you can recruit participants. The participants are generally well trained how to think aloud but I do wonder if they are 'too well trained' and if they are indicative of normal users.
What do you dislike about the product?
The cost associated with the platform and the lack of quant stats. At a cost of $99 per participant it means we can only test low numbers of users which limits any 'data' that can be relied upon.
What problems is the product solving and how is that benefiting you?
Helps to test wireframes and prototypes. By asking participants to complete certain tasks we are able to fairly quickly see how easy they have found it and whether we are on the right track.
Recommendations to others considering the product:
If you have the budget then give it a try, however, if you want to get data from a large number of users and get value for money then there are other tools which will give you the video, plus more, and cost far less than $99 per user.
A View From Both Sides
What do you like best about the product?
User Testing is one of the BEST ways to garner genuine user feedback. UserTesting provides pools of demographically segmented users for you and your company to test with.
What do you dislike about the product?
The User Testing pools of demographics are based off self-reported data, and a rating system. If the tester is not honest, they're able to take your surveys, and can skew your results. I've run some tests where users have had inappropriate tabs up in the background.
What problems is the product solving and how is that benefiting you?
Trying to convince the c-suite or even executive levels of the capability of your designs is difficult enough - but with UserTesting, you're able to PROVE the performance of your designs.
Quick and effective User Testing on a budget
What do you like best about the product?
Tests were easy to set up and customize to my needs, results are fast, interface was easy to learn, and ability to take notes and save clips of user feedback was robust.
What do you dislike about the product?
Some users take the testing more seriously than others.
What problems is the product solving and how is that benefiting you?
We were in need of a Budget-friendly user testing option that would give us quick and reliable feedback on IAs, wireframes, and designs.
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