UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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Useful research asset with growing toolbox of features
What do you like best about the product?
The quality of participants for moderated and unmoderated sessions is strong and reliable
What do you dislike about the product?
The current state of the survey tool isn't ideal, and some issues with exporting darta
What problems is the product solving and how is that benefiting you?
UT allows us to address tactical points of interest in our products, by facilitating our access to a relevant user base
Top notch customer support
What do you like best about the product?
Impeccable customer service from a company that listens to its customers, as reflected by noticeable updates to the product in a timely manner
What do you dislike about the product?
Some occasional lag time from support when a study may be impacted
What problems is the product solving and how is that benefiting you?
We're able to recruit and test quickly and efficiently which is in line with how our PDO operates!
Great support, subpar product and built-in panel of testers
What do you like best about the product?
It is one of the more thorough options in the unmoderated testing space. If you pay as an add-on, they have a dedicated and accessible team for questions on structuring tests, upcoming roadmap updates, etc.
What do you dislike about the product?
Very confusing pricing structure that feels like smoke and mirrors at times. Low level of trust in their panel - a lot of "testers" that come across as falsfiying screener responses for incentives. The product itself is pretty limited in terms of test flexibility. Doesn't go in-depth in any particular research capability area. UserZoom acquisition doesn't seem to have fully happened and/or provides any additional benefit.
What problems is the product solving and how is that benefiting you?
Very quick access to testers for running primarily unmoderated usability tests
UserTesting review
What do you like best about the product?
Very valuable insights from our users, which helps inform our decisions for web strategy.
What do you dislike about the product?
The effort and time it takes to create a highlight reel.
Not enough high quality target testers.
How long it takes to complete a test.
Not enough high quality target testers.
How long it takes to complete a test.
What problems is the product solving and how is that benefiting you?
Gathering users who are not familiar with our site/brand to provide unbiased feedback on our website and user experience.
Great Platform Accessibility & Experience
What do you like best about the product?
Usertesting provides an easy experience for curating the perfect test. The results are delivered in a compreshensive summary and it's easy to make edits to testing groups or questions if needed.
The leadership services are very helpful as well to help you reach your goals. The Customer Success Managers and Power sessions provided, helped me utilize the platform to the fullest extent.
The leadership services are very helpful as well to help you reach your goals. The Customer Success Managers and Power sessions provided, helped me utilize the platform to the fullest extent.
What do you dislike about the product?
An area where Usertesting can improve is access to more professions from respondents.
What problems is the product solving and how is that benefiting you?
Usertesting helped me curate concrete screening questions in order to prevent bots or the incorrect respondents from interacting with my test for the most accurate results
UserTesting is very user friendly and has various testing cabaplities.
What do you like best about the product?
The quick results and how easy it is to update tests.
What do you dislike about the product?
Have to be careful of session units getting used up.
What problems is the product solving and how is that benefiting you?
Tells me what the consumer is thinking and saying, helps me instantly figure out answers to messaging and image questions or concerns.
Excellent platform for overall user testing
What do you like best about the product?
I like the new user survey feature, it has been extremely helpful to me.
What do you dislike about the product?
I think the AI tool has room for improvement
What problems is the product solving and how is that benefiting you?
We need to so a lot of user testing whether it be unmoderated, moderated usability or consumer surveys.
Great way to quickly validate ideas and concepts
What do you like best about the product?
I love having the ability to quickly and easily spin up a test that allows me to validate design concepts. I also really enjoy the UT customer support team, and the guidance they provide to me and my team.
What do you dislike about the product?
The 'session credit' model is a little convoluted and makes it difficult to easily determine the # of units you'll need to complete a given test.
What problems is the product solving and how is that benefiting you?
I regularly use it to pressure test early-stage design concepts and late-stage prototypes for a number of digital products.
Fantastic resource for quick user feedback
What do you like best about the product?
Usertesting has provided so many insights on digital products that I have worked on for over ten years, it's very quick and easy to setup a test and their offering has improved with the use of user friendly metrics and AI tools. The test videos come back really fast allowing us to react in real time to evoling design problems.
What do you dislike about the product?
It takes a while to get to grips with the highlight reel tools - I feel this could be easier to create and manage.
What problems is the product solving and how is that benefiting you?
Testing of new concepts and products, usertesting provides fast insights into where people are struggling with UX. We also use it for competitor analysis.
Lovely to work with and nice product
What do you like best about the product?
I like that I can create my own tests quickly, and then iterate and refine them, then launch fast and easily. We also have a professional services package and the team is brilliant to work with.
What do you dislike about the product?
Sometimes the interface is a bit clunky.
What problems is the product solving and how is that benefiting you?
We use UserTesting's UserZoom version to get to know how typical users navigate our webpages and website. We test patterns and journeys.
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