UJET
UJETReviews from AWS customer
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Transformed Technical Support with Seamless Visual Tools
What do you like best about the product?
I really appreciate how UJET transforms technical support into a collaborative visual process. The cobrowse and real-time camera sharing features are game-changers, allowing me to diagnose issues quickly by seeing exactly what the member sees. UJET's accurate virtual queuing reduces member frustration by allowing them to hang up without losing their place in line and ensures a seamless callback. The high-quality audio and signal stability are impressive, especially when dealing with members in remote areas. I love the integrated multimedia messaging that allows members to send photos and videos directly during the call, making documentation easy and automated. Moreover, UJET's ability to sync all interactions with our CRM automatically is incredibly useful for record-keeping. The platform's integration with our existing tech stack, especially Salesforce, enhances efficiency by embedding information directly into my dashboard, preventing the need for manual data entry.
What do you dislike about the product?
While UJET is a powerhouse for visual troubleshooting, there are a few areas where the friction shows—especially when things get complicated on the member's end. Here is where I think it could be improved: 1. The 'Tech Literacy' Barrier: While the SmartActions (like camera sharing) are brilliant, they rely on the member being comfortable following a link and granting permissions on their phone. For some of our less tech-savvy members, or those using older devices, explaining how to use the feature can sometimes take longer than the troubleshooting itself. I'd love to see a 'Lite' version or a simpler, one-click interface that requires zero 'navigation' from the user once they click the link. 2. Connectivity in 'Dead Zones': Since my work involves RVers who are often off the beaten path, UJET’s reliance on a solid data connection for multimedia can be a hurdle. If a member has enough signal for a voice call but not enough for high-def video, the system can sometimes struggle to downgrade the quality gracefully, leading to dropped sessions or frozen frames. A more robust 'low-bandwidth mode' that automatically prioritizes compressed still photos over live video would be a huge help for those remote escalations. 3. Reporting and Dashboard Customization: From an administrative or 'power user' perspective, the reporting side can feel a bit rigid. Sometimes, digging into the specific data of why an escalation took longer (was it a technical failure or a communication gap?) requires a lot of manual filtering. More granular, customizable dashboards would help me track patterns in RV issues more effectively, allowing me to spot systemic problems with certain manufacturers faster. 4. Integration 'Lag': Occasionally, there is a slight delay between finishing a call and the full multimedia transcript appearing in the CRM. If I need to jump immediately into a follow-up or hand the case off to a technician, I sometimes have to wait a minute or two for the photos to sync. Real-time 'as-it-happens' syncing for photos and videos would make the hand-off process truly instantaneous.
What problems is the product solving and how is that benefiting you?
UJET streamlines my technical support by enabling real-time troubleshooting with cobrowse and screen-sharing, reduces data silos with CRM integration, and improves workflow efficiency. It turns customer interactions into a visual process, cutting guesswork and expediting resolutions.
Great global calling and integration, but startup lag and number-paste errors need work
What do you like best about the product?
UJET provides great integration and makes it easy to call our customers whenever needed. The best part is that we can place calls from anywhere in the world to anywhere else, and customers still receive the call from our legitimate company number. Overall, I find it to be a very useful tool.
What do you dislike about the product?
UJET often lags during the initial start-up, both in the integration and on their website. However, once everything is up and running, it works fine. I also feel it requires a high-speed network, which makes it difficult to use during remote work. Another issue is that when I paste a customer’s number, it throws an error and then pastes only after clearing previously typed digits, such as the country code. Such basic technicalities still need improvement.
What problems is the product solving and how is that benefiting you?
It solves the problem of remote workers being able to call as if they’re in the office. Customers don’t feel any lag when they contact us, and overall the communication experience is good.
Effortless Customer Management and Fast Support with UJET
What do you like best about the product?
I like that UJET makes it very easy to manage calls, chats, and customer information all in one place. It reduces complexity and helps me assist customers faster.
What do you dislike about the product?
I don't have any dislike since UJET is very helpful for me
What problems is the product solving and how is that benefiting you?
UJET simplifies communication by putting all channels in one place. It saves time and helps me assist customers more efficiently.
Outstanding App Experience
What do you like best about the product?
There is delay on the app when being used so every call is smooth. easy to use since it is used everyday
What do you dislike about the product?
None, so far. so far so good. Every call is clear and crisp. Very easy to use and works hand in hand with the tool used as well
What problems is the product solving and how is that benefiting you?
Haven't encountered any issues
Modern, Intuitive, and Reliable—UJET Elevates Support Teams
What do you like best about the product?
What I like best about UJET is its modern and intuitive interface that makes every interaction smooth and efficient. The platform is extremely user-friendly, allowing agents to navigate tasks quickly without unnecessary steps. I also appreciate the real-time tools such as seamless call handling, instant access to customer information, and organized ticket history which help streamline workflows and reduce handling time.
What do you dislike about the product?
I dont have any dislike in UJET since this tool is very helpfull for me.
What problems is the product solving and how is that benefiting you?
UJET solves several key challenges in customer support, and it has greatly improved the way I work. One major problem it addresses is the difficulty of managing multiple tasks and customer interactions at once. With UJET’s streamlined interface, everything from call handling to customer history can be accessed in one place, reducing confusion and saving valuable time.
It also solves issues with system lags and call connectivity. The platform is stable and reliable, which means fewer disruptions and smoother communication with customers. This leads to faster resolution times and a better overall experience for both agents and guests.
It also solves issues with system lags and call connectivity. The platform is stable and reliable, which means fewer disruptions and smoother communication with customers. This leads to faster resolution times and a better overall experience for both agents and guests.
UJET: A Tool for Best Customer Service
What do you like best about the product?
The best thing about UJET is it simple to use. It have a lot of features that sync to other equipment we're using at work. We always use this tool in a daily basis and our operation won't function without it.
What do you dislike about the product?
The thing I dislike about UJET is that sometimes it crashing when paired to other tabs. It causes delay and needs to do basic troubleshooting that takes ample time of our work.
What problems is the product solving and how is that benefiting you?
It helps us to organize our team performance, it display our KPI's that give us an insight on how our team performs in a certain period. It benefit me also in a way that I always manage my call carefully as it displays our metrics for every interaction it integrate.
Effortless Navigation and Excellent Support
What do you like best about the product?
Easy to navigate can contact customer support easily if there' a problem.
What do you dislike about the product?
Nothing so far, it's still giving me the easy to navifate vibe.
What problems is the product solving and how is that benefiting you?
It's solved the communication between the caller and the customer.
UJET: Effortless Setup and Comprehensive Usability
What do you like best about the product?
I believe I like everything about the use of UJET. It's very useful when it comes to my work. It's easy for me to change my aux status and to find notes and customer's information. The setup and access are easy too.
What do you dislike about the product?
none so far
What problems is the product solving and how is that benefiting you?
UJET makes it easy for me to find customer information and notes and change my aux status effortlessly.
Advantage and Disadvantage of using UJET
What do you like best about the product?
I like UJET because it offers a variety of assistance in customer service. Its interface also is easy to navigate that let me finish my work at ease. Those tools associated with tool are responsive and function well.
What do you dislike about the product?
The thing I dislike about UJET is that sometimes it crashed when multiple tabs have been opened. I know that computers are having difficulty to process this tool function but they should have address before launching.
This tool have a great potential to be used in other platform that required multitask as long as the issue I told about have been solved.
This tool have a great potential to be used in other platform that required multitask as long as the issue I told about have been solved.
What problems is the product solving and how is that benefiting you?
UJET offers everything I need to function at work. UJET was able to solve disorganization at my workspace. When you launch this tool, it already prepares everything that you need to work efficiently. This tool benefits me in a way that it makes my task easier and work efficiently with no supervision needed.
Seamless, Smartphone-Native Support Makes Customer Interactions Effortless
What do you like best about the product?
It has easy-to-use interface. Features like integrated chat, photo/video sharing, and context fed into the CRM help reduce the number of tool-switches for me.
What do you dislike about the product?
It will lag sometimes when disconnecting the call even when your connectivity is good
What problems is the product solving and how is that benefiting you?
It solves Remote/hybrid workforce and connectivity challenges. That makes less tool-switching, more focus on customer and better remote/hybrid experience
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