UJET
UJETReviews from AWS customer
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Great experience with Ujet
What do you like best about the product?
Using Ujet frequently has been a great experience. The platform is easy to use, offers a wide range of helpful features, and provides excellent customer support.
What do you dislike about the product?
I have no complaints about Ujet. The platform is very user-friendly and convenient to navigate.
What problems is the product solving and how is that benefiting you?
Ujet makes it easy to communicate with customers and efficiently resolve their issues and concerns.
User friendly and easy to navigate
What do you like best about the product?
I like how simple the tool is, everything is so compact and easy to use, checking your handling time,number or calls and survey score real time gives you an idea on how to execute taking calls to get better scores.
What do you dislike about the product?
I sometimes find it confusing when having to outbound call someone when your currently on a call. Not automatically please the call on hold could get confusing sometimes.
What problems is the product solving and how is that benefiting you?
Just by simply integrating UJET with other tools like Kustomer is making lives so much easier
Awesome tool that I have.
What do you like best about the product?
UJET helps me to easily comunicate to our custumers concerns. So I was able to assist them as fast as I can. Also UJET has an access to connect to the ticket on kustomer.
What do you dislike about the product?
In rare cases, my CSAT sometimes was reflected on UJET but it not reflects in kustomer tool.
What problems is the product solving and how is that benefiting you?
UJET helps me to get easily get the customers concerns, and it helps me to access my scores also.
UJET is friendly use and accomodating to use
What do you like best about the product?
easy to use helps me a lot to do my joband complete my work
What do you dislike about the product?
sometimes I received an abandoned call and logged
What problems is the product solving and how is that benefiting you?
It helps me quickly to verify the caller
there is a little delay but it is manageable
What do you like best about the product?
stable connection. over all experience is ok
What do you dislike about the product?
it takes a couple of seconds until the call comes in
What problems is the product solving and how is that benefiting you?
the start of the call is delayed
Using of Ujet
What do you like best about the product?
It can use to communicate out bound or inbound call to a customer and can use to support the customers need. We used ujet for working and to tag if we whether going to meeting ,breaks or lunch.
What do you dislike about the product?
mispunch on ujet can caused call outs from the higher ops and errors occurs .
What problems is the product solving and how is that benefiting you?
It solve on communicating with people , easy to use and to navigate . There's no error can experience using the Ujet .
User friendly and can make improvements
What do you like best about the product?
User friendly we can easliy track the status and the time we are using it.
What do you dislike about the product?
With the Ujet tab integrated with Kustomer, we cannot move outside the window frame.
What problems is the product solving and how is that benefiting you?
I can easily change my status when needed, and it is easy to navigate.
Ujet give me a confidence to be a call center agent
What do you like best about the product?
Ease of Use unlike the other software because as a Customer support its important to us this kind of software. Theres so many number of features like the aux or status after the call. Ease of implementation and frequency of use.
What do you dislike about the product?
So far i dont know i dislike on ujet so far im happy to be a user of this application.
What problems is the product solving and how is that benefiting you?
Easy to transfer the call and specially the next action after the call because i need to make a note after a call. Since it has a next action i wont receive a call as long i didnt forgot to change the next action.
Life Saver!
What do you like best about the product?
As a supervisor, it really helps me with my day to day reporting for call handing total hours and very user friendly. Not only easy to navigate but also it works as an indicator for auxes status.
What do you dislike about the product?
There are some occasions of latency perhaps due to number of users but it does not reduce it's overall function.
What problems is the product solving and how is that benefiting you?
Ujet helps me idetinfy my team's overall average handling time on a daily basis, not only that but for payroll purpose as well. It determines the number of hours the agents are productive.
It's user friendly but could use a bit more of improvement.
What do you like best about the product?
It's user friendly. It's not that hard to use compare to other apps.
What do you dislike about the product?
The sync Ujet in Kustomer cannot be move outside the frame of Kustomer. Also, the I hope it has the function to sync it's mute with the mute button of the headset.
What problems is the product solving and how is that benefiting you?
Not sure about this one. So far, we are not informed by management in our office on what updates the Ujet have.
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