UJET
UJETReviews from AWS customer
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Ujet helps managers at Trusource Labs track their agents' activities.
What do you like best about the product?
I like the simple interface and the fact that it just works consistently
What do you dislike about the product?
Not much to dislike. It isn't intuitive in how to log out but once you know it is smooth sailing!
What problems is the product solving and how is that benefiting you?
We are able to track the activities of employees, from taking calls, conducting chats, attending meetings, etc.
Recommendations to others considering the product:
I would conduct training for all users before implementing.
Using Ujet - A QA Perspective
What do you like best about the product?
The ability to be able to find reports makes it easy to interact and collect to get the most accurate data. In a softphone perspective, it is user-friendly and makes the job easier. Also, changing the agents' status is easy and intuitive.
What do you dislike about the product?
It can be way too simple and doesn't allow intensification of the reports. Also, the manager tool could use rework and make it easier to listen live calls. If you asked me the same question 3 months ago, I would've complained about how the program was not good at isolating background noise, but this has improved since then.
What problems is the product solving and how is that benefiting you?
Reporting is where Ujet shines for me. It makes finding calls easier for me and helps speed up the evaluation process.
Recommendations to others considering the product:
At the moment, I do not have further recommendations.
Team lead review
What do you like best about the product?
Clean interface allows for a visually pleasing appearance. And minimalist approach allows easy identification of icons and effect from such.
What do you dislike about the product?
External file dependancy for data review. Call logging sometimes does not complete. Random AUX changes affect visibility of current states in which agents are since agent sees on AUX but console view states that agent is not connected or avoiding calls
What problems is the product solving and how is that benefiting you?
Technical support is our line of business which we use UJET. Using UJET has simplified training for usage and errors occurring during usage since there are less icons to cause confusion. Removal of local software also reduces support from IT
Recommendations to others considering the product:
Local devices for management need to have additional storage space in order to view data or calls
T2 level support for Google Nest
What do you like best about the product?
That is easy to use, minimalistic design with great color code, easy to find and get data for analysis on the spot whenever that is needed for the company.
What do you dislike about the product?
A few minor glitches while connecting calls with other agents/ customers.
What problems is the product solving and how is that benefiting you?
Problem solving on the spot, via conference with third party when needed helping us achieve our goal to help our customers out in the best, fastest way possible.
Great tool for customer support.
What do you like best about the product?
It's a very good tool due to the user friendly menu and the way that one can interact with it, it is a lot easier to use than other tools to take calls and in a more complete manner, with more tools and more information available to the everyday user.
What do you dislike about the product?
It sometimes fails to provide the most accurate information or status of the calls/auxes, but this could also be related to the type of connectivity that the company may have and the specs of the internet that is being used to contact with this platform.
What problems is the product solving and how is that benefiting you?
We used to have another tool that was very difficult to work with especially when creating transactions to other groups, UJET has helped out a lot making that job easier.
Recommendations to others considering the product:
To consider the ways in which this service can impact positively your company, it's a great job.
UJET review
What do you like best about the product?
It is practical and it good pulling up the information of the accounts.
What do you dislike about the product?
Sometimes we get issues when we wanted to transfer a call to a different department.
What problems is the product solving and how is that benefiting you?
It is good for the call center industry. We received good support and the program it is running.
Innovative, Functional and simple
What do you like best about the product?
Ujet commitment to simplicity and functional. It is not perfect but support has been great. I definitely like the tracking modules integrated in the form.
What do you dislike about the product?
Unable to personalize it for each individual.
Overall I like the program.
Overall I like the program.
What problems is the product solving and how is that benefiting you?
Connecting with customer delivering beautiful experience and leading them to resolve their needs.
AUX code Tracking to better maximize efficiency.
AUX code Tracking to better maximize efficiency.
Recommendations to others considering the product:
Adapt to changes. It is simpler than it looks.
Ujet user
What do you like best about the product?
Clear airtime. Connection is very stable. Great support. Ujet has always performed as a very important tool in the line of work I do. I am able to make in house as well as international transfers easily. Easy to learn. I really like the transfers, its so easy. Having the information in front of me easy to read is great. The instructions on how to use is clear and easy to understand. Reaching support is easy to access. . Always there to help if we need it.I would highly recommend Ujet for any company.
What do you dislike about the product?
My experience has been a good one. I cant think of a bad experience. When Ujet has gone down, the Ujet support team was aware and quickly got it up and running. In all products there will be issues that arrive, fixing the issues is very important, Ujet does this. At this time I really favor Ujet as my go to.
What problems is the product solving and how is that benefiting you?
Great calls coming in. Able to do call backs easily. The benefits is high sales . Without clear communication we would not be successful as we are. There have been instances that needed the functionality that Ujet provides that is so valuable to our team. When having to add more calls or 3 ways calling to resolve issues Ujet made that very easy. Our team needs to be readily accessible, Ujet makes that happen for our team.
Recommendations to others considering the product:
Ujet satisfies my needs. No recommendations at this time
Work Force Management
What do you like best about the product?
Like that I can see the dashboard and service level on a same page, check the time elapsed by each agent to improve the performance.
What do you dislike about the product?
Don't have to much option on reports, when I download the information it's a bit confusing.
What problems is the product solving and how is that benefiting you?
Improve service level and stop behaviors from the agents when I check the auxes live.
Recommendations to others considering the product:
Great software and easy to use. Can learn how to use it in a few weekss and you may have a lot of tabs open at once without a problem.
So easy to use.
What do you like best about the product?
It's very easy to use and manage for both users and managers.
What do you dislike about the product?
The current layout has the option of the key pad can over lap with the Done button and can cause the user to hang up accidentally if they miss click.
What problems is the product solving and how is that benefiting you?
A great telephony system to send/receive calls for customer services.
Recommendations to others considering the product:
It can be a bumpy start, but the support and customization will work to get your interface where it needs to be.
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