UJET
UJETReviews from AWS customer
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UJET is awesome
What do you like best about the product?
It is so simple. No need to memorize aux numbers or what not. Just literally choose what you are about to do.
What do you dislike about the product?
Sometimes it lags. So it goes to another state without our permission
What problems is the product solving and how is that benefiting you?
I can transfer calls. It made work so easy for me.
Recommendations to others considering the product:
I hope you fix the network issues because it would really be a great help. Sometimes it switches to other states without my permission. I hope there could be reminders too.
Super easy to use interface
What do you like best about the product?
The interface allows aux codes to have an assigned color that makes it easy to determine what status you are in with a quick glance.
What do you dislike about the product?
There is not much to dislike that I have been able to find as a front end user.
What problems is the product solving and how is that benefiting you?
We're able to easily take calls as the come in and make adjustments to the interface as needed.
Recommendations to others considering the product:
Like most new things, it may be a bumpy start. But the support team is great with assisting with processing requests and updates.
Good experience but not a complete tool
What do you like best about the product?
UJET is a very functional tool, at least its better than the previous than we had in Brazil operations. that being said the thing that i like the most is dashboards.
What do you dislike about the product?
some issues like calls delay, calls dropping and i cant use the tool on my sales team due the fact that ujet dont have a autodialer
What problems is the product solving and how is that benefiting you?
We habe better reports visibility
Works very good
What do you like best about the product?
-simple to use, not a complicated tool to use day by day and also
-very good looking interface very color-full
- the fact that you can see the call stats is cool a swell, all call centers should be try this tool,
-voice mail is a plus cause the customers can leave you a voicemail any time.
- the difference between every aux is very goo due it catch your attention if you are in the wrong AUX
- the tool integrate with a lot of tools not only with sales-force
- you can use UJET at home too
- user friendly and you can use multiple languages
-very good looking interface very color-full
- the fact that you can see the call stats is cool a swell, all call centers should be try this tool,
-voice mail is a plus cause the customers can leave you a voicemail any time.
- the difference between every aux is very goo due it catch your attention if you are in the wrong AUX
- the tool integrate with a lot of tools not only with sales-force
- you can use UJET at home too
- user friendly and you can use multiple languages
What do you dislike about the product?
usually the sound quality of other stream websites turns choppy when you go available, some times drops connection, some times freezes up but not that often
What problems is the product solving and how is that benefiting you?
easy and fast transfers, stable connection with sales-force
Recommendations to others considering the product:
maybe use a black interface will be better
UJET
What do you like best about the product?
UJet is a great tool that allows are agents to take chats concurrently
What do you dislike about the product?
When a new chat comes in sometimes the chats will stick and not allow them to proceed
What problems is the product solving and how is that benefiting you?
It gives real time responses to our customers
U Jet Feedback
What do you like best about the product?
I like the ability to change agents aux codes and listen remotely.
What do you dislike about the product?
I don't like the fact that you can't force logout agents.
What problems is the product solving and how is that benefiting you?
Aux management and reporting.
Agent level metrics is very helpful when verifying agent hours.
Agent level metrics is very helpful when verifying agent hours.
Recommendations to others considering the product:
Implement the ability to force logout agents.
It's been alright.
What do you like best about the product?
I like that it is easily understandable and easy to use.
What do you dislike about the product?
I don't like that for some calls it doesn't tell me if the caller is verified or unverified until after the call ends.
What problems is the product solving and how is that benefiting you?
It's easy to communicate with clients.
My great experience with UJET
What do you like best about the product?
It's actually easy to navigate and very responsive (if the internet connection is well established.)
it just continues the call even the PC shuts down.
it just continues the call even the PC shuts down.
What do you dislike about the product?
I don't like it when it lags, but I think it's the internet connection problem
What problems is the product solving and how is that benefiting you?
It's easier to transfer calls and the response is very good.
Recommendations to others considering the product:
I'd recommend it to those companies looking for a reliable and fast phone system.
Great call quality!
What do you like best about the product?
I love how easy Ujet make it for us to be able to send a quick text message to our customer while on a phone call. This make it easier and is more time efficient when dealing with a difficult situation.
What do you dislike about the product?
Whenever i switch tasks, sometime it will put me on unavailable or missed call status for no reason
What problems is the product solving and how is that benefiting you?
I wish we could text screenshots to our customers while on a call
UJET Power
What do you like best about the product?
It gives you information prior you talk to customer.
What do you dislike about the product?
It opens a different case from the real case of the caller.
What problems is the product solving and how is that benefiting you?
The issue about getting different customer on the line than the one showing or reflected in UJET.
Recommendations to others considering the product:
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