UJET
UJETReviews from AWS customer
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Keeps Getting Better
What do you like best about the product?
Support is quick to assist with addressing feedback and adjustments.
What do you dislike about the product?
It may take a moment for the program to be exactly were you need it.
What problems is the product solving and how is that benefiting you?
Answering in coming calls for various contact points.
Recommendations to others considering the product:
Keep submitting requests and enhancements. The team is great with turn around times.
Pretty Dependable System
What do you like best about the product?
Very easy to navigate, rarely have technical issues with it
What do you dislike about the product?
The few times I've experienced the system taking a while to connect to make a phone call
What problems is the product solving and how is that benefiting you?
The system has made it very easy to contact our end users as a customer service center with how simple it is to navigate and not having to worry about a ton of technical issues
Easy and intuitive to use!
What do you like best about the product?
I find that Ujet is an easy system to use for tracking productivity time.
What do you dislike about the product?
The phone answering features do have some issues, but this is likely due more to our internet connection than Ujet itself.
What problems is the product solving and how is that benefiting you?
The smart actions that allow us to text our customers is a great benefit, as it reduces the amount of actions that we have to take to fully serve a customer.
UJET as my experience.
What do you like best about the product?
What I really liked about UJET is it keeps me on track, by showing every second and minutes of my activity, I was able to manage my time for breaks and work, it is very convenient, also compared to hard phones, UJET allows me to just input numbers by copying it from my documents instead of typing it manually, it really helped me to be more efficient with my job.
What do you dislike about the product?
One thing I really despise about UJET is sometime it becomes unresponsive, also the times that I am being unavailable even though I am on available status, EVEN while I'm in a call, because of this I am being disconnected with my customer. It greatly affects the experience for the customer. UJET is almost perfect, with just this issue, maybe you guys work on this.
What problems is the product solving and how is that benefiting you?
I am handling technical support for the hardware, the benefit I got from using UJET is that it can make my work more easy, I become more efficient not only as an employees but also as an advocate of support. I can work faster and easier.
Recommendations to others considering the product:
UJET is high recommended it can make the workplace for the employees mo efficient.
Ujet Experience
What do you like best about the product?
I like that the program is very interactive and user-friendly. It has its own attractiveness.
What do you dislike about the product?
I don't like reports. It's very tedious and would like for them to be easier. A lot of opportunity to improve this feature.
What problems is the product solving and how is that benefiting you?
I like simple status check and aux usage as well. Very friendly and easy to understand.
Recommendations to others considering the product:
Reading out the instructions first. Once you get the hang of it, it becomes pretty simple
Postmates Ujet
What do you like best about the product?
efficient for work purposes. The layout is easy to use in a fast and slow pace work environment
What do you dislike about the product?
the 45 second wrap-up time. I feel like should at least be a full minute & 30 seconds. They should have a setting where it would alarm you on the hold time that you set.
What problems is the product solving and how is that benefiting you?
When people call the wrong department, ujet makes it easy to transfer people
Efficient!
What do you like best about the product?
As an agent, the auxes are really easy to use! It has a friendly user interface. As a manager now, it is super comfortable to work with the agents. As a QA analyst, the numbers are easy to find and easy to work with. Evaluations with UJET are fun to work with!
What do you dislike about the product?
The aux window is difficult to work with a faulty left click because as soon as you click on it, the first aux is "Available". It has happened to me that I wanted to select my Lunch aux and clicked on Available and a phone call came through immediately so I had my Lunchtime about an hour later. It would be great if the aux window would remain at the current aux as the first option that pops up, in case of a faulty mouse. Just sharing my experience.
What problems is the product solving and how is that benefiting you?
The most amount of time that I've used UJET has been as an agent. UJET simplified the way phone calls are handled throughout the day. I love the user interface, the timer with the auxes and how responsive it has been throughout my personal usage. I'm looking forward to keep working with it as a QA analyst.
Recommendations to others considering the product:
At the moment, I don't have too much of an engineer's recommendation. I believe that the work that has been implemented for this software is valued.
Ujet calls
What do you like best about the product?
I like being able to make multiple calls, while still having the first caller connected to the line.
What do you dislike about the product?
Ujet ticket calling. I would like to be able to call a different phone number, but still have it connect to the ticket I'm calling on, without having to update and save my notes multiple times.
What problems is the product solving and how is that benefiting you?
Customer service calls. Being able to confirm info with a merchant while having my driver on the other line increases efficiency
UJET Survey
What do you like best about the product?
Easy to use app really intutitive and provide us good feedback very nice
What do you dislike about the product?
sometimes it gets stuck have some errors, but most of the times it works well
What problems is the product solving and how is that benefiting you?
Receive calls and try to resolve some problems
Recommendations to others considering the product:
It's a very easy program to use, and helps with productivity of your business
Discovering the future of customer service
What do you like best about the product?
How quickly an issue can be solved and the freedom to pull up helpful information.
What do you dislike about the product?
The call clarity is not always the best.
What problems is the product solving and how is that benefiting you?
Problem-solving skills have increased and sped up at a breakneck pace.
Recommendations to others considering the product:
Call Clarity
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