UJET
UJETReviews from AWS customer
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MORDERN AND EFFEECTIVE
What do you like best about the product?
Ujet its a great, mordern and effective platform. I can get all my KPI's and reports in a easy and effective way. The customer support is extremly fast and is always following up in every request. We frequently use all their features and tools.
What do you dislike about the product?
I dont have any complains with their product
What problems is the product solving and how is that benefiting you?
I have had small issues with ujet and their support team has resolved them im a timely manner.
Ujet is the way 100%
What do you like best about the product?
that it doesnt shut down after a few minutes of being left alone.
What do you dislike about the product?
i love everything about Ujet.
Ujet is the thing that does the things to be done.
Ujet is the thing that does the things to be done.
What problems is the product solving and how is that benefiting you?
No problems at all.
Great tool
What do you like best about the product?
What I like the most is the ease of getting around
What do you dislike about the product?
What I do not like about Ujet is that it's slow sometimes.
What problems is the product solving and how is that benefiting you?
Ujet helps with getting in touch with clients.
Does the job...and does it well !
What do you like best about the product?
I like that it integrates natively with the platform we use, which makes it a breeze running it accross our whole Customer Support operation. It's a daily workhorse, reliable and effective in managing interactions with clients.
Real time reporting and monitoring is also a must-have on our side...and it's there, always.
Real time reporting and monitoring is also a must-have on our side...and it's there, always.
What do you dislike about the product?
Not really much to say on this I'm afraid, my experience is mostly positive, being easy to implement and use.
What problems is the product solving and how is that benefiting you?
It handles a massive amount of daily interactions without us having to worry about how to manage them, it is just there reliably and along the way providing data for voice and chat channels real time.
Good tools for business
What do you like best about the product?
Easy and friendly to use specifically for first time users
What do you dislike about the product?
Sometimes, message don't send. When trying to enter a text, It disappers and you will need to reopen another window as substitute
What problems is the product solving and how is that benefiting you?
Smooth Communication
Excellent connection
What do you like best about the product?
I really like the statuses, I like that it can connect with Kustomer, I like its ease.
What do you dislike about the product?
the little box is not expandable so I have to get very close to the screen
What problems is the product solving and how is that benefiting you?
it doesn't let me expand the conversation and it doesn't let me open the images, instead it downloads them and because of the company, it doesn't let me view the downloaded files
Ujet: A first hand user's point of view
What do you like best about the product?
I like the new feature where in we can easily choose the geo for transfer call. For me it's better that way
What do you dislike about the product?
None that I can think of. I am liking my overall experience with Ujet.
What problems is the product solving and how is that benefiting you?
Communications. It is very easy to have a conference call for upto three parties on the line. Call transfers made eay as well. Also, when trying to make a phone call you will be ask fisrt if the new call is assosciated with the existing ticket or not.
The mix of all the necessary items for an agent
What do you like best about the product?
Everything that you need for your work is on one tab, I can manage all the other stuff in another tab which makes my production easier. It helps me keep track of the messages and the time for the customer waiting time and experience. It lets me see my ratings and it is my main work tool.
What do you dislike about the product?
Sometimes it can have some minor glitches, but is not that common, once in a while
What problems is the product solving and how is that benefiting you?
Having the chats and the calls on the same page
UJET Experience
What do you like best about the product?
What I like the most about UJET is the quick response the provide when it comes to customer service, also the excelent service they provided interactions after interaction.
What do you dislike about the product?
So far, could be the limited user intrface, I know it is a real serious company but it needs to expand its sources to regular customer, meaning non-business accounts.
What problems is the product solving and how is that benefiting you?
Troubleshooting when it comes to engineering, software and other tools.
Great experience on each use!
What do you like best about the product?
Increased productivity: Automation, agent assist, and performance management tools boost agent productivity and efficiency.
What do you dislike about the product?
Limited availability in some regions: UJET is not yet available in all regions. This could be a concern for businesses with global operations.
What problems is the product solving and how is that benefiting you?
Streamline the application process: UJET's chat capabilities can be used to pre-screen candidates and answer common questions, saving you time and resources.
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