UJET
UJETReviews from AWS customer
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New and user friendly UJET Update, including UI!! Must try!
What do you like best about the product?
Newest update of UI makes our comfortability increase when using the software. Because of the new update it helps us to give different options on where we could transfer our customer call if necessary. By doing this update regularly will help us to reach out to our customer efficiently. Good job UJET!! make this update frequently.
What do you dislike about the product?
Sometimes UJET has a bug on the app wherein the waiting time of the customer stucks at 1. But I think that's normal that the UJET has a bug. In terms of the connectivity and performance, I can't say nothing but thank you for the great software!
What problems is the product solving and how is that benefiting you?
UJET solves our problem by doing a great update and regulary monitoring the performance of their application. With these it solves the problem between the connection and system issues on the UJET. Helps a lot by doing this, makes our customer feel satisfied and taken care of.
Great experience very smooth
What do you like best about the product?
The interface is very interactive and the system itself has very many great features in addition together with the instatnt support team readily available
What do you dislike about the product?
There are some lag at times which are not good
What problems is the product solving and how is that benefiting you?
Customer interaction and record taking
Simple and Easy
What do you like best about the product?
The simple and clear design which makes it easy to navigate
What do you dislike about the product?
The issue with an error that says notifications are being blocked even though it's enabled, which prevents agents to switch to available aux.
What problems is the product solving and how is that benefiting you?
Ease of access to data and status of users
So far UJET has helped me manage my time and helps me monitor my performance at work.
What do you like best about the product?
Having an accurate timekeep help me monitor my performance. Not only that it helped me a lot when I had a salary dispute [our company has it's own timestamping tool and it's unreliable. UJET helped me a lot since it has never failed me on my timestamps compared to the one our company use
What do you dislike about the product?
With the most recent update on the UI switching between calls is a lot more tedious since I have to navigate to 2 different screens just to get to where I can put my caller on hold. Not only that with the current UI when you switch auxes it covers up the aux timer, it's only a minor gripe but I want to be exact on my time.
What problems is the product solving and how is that benefiting you?
Timekeep, call monitoring, performance metrics and call transfers
This product is totally amazing!
What do you like best about the product?
It is too user friendly and easy to navigate. Too simple and amazingly accurate.
What do you dislike about the product?
I don't have any issues yet with UJET, everything is awesome.
What problems is the product solving and how is that benefiting you?
When it comes on supporting customer, this one is too easy to navigate and user friendly too.
The best phone tool in town!
What do you like best about the product?
UJET is very compatible and user friendly. I'm a newbie in a call center but UJET was very helpful for me to have an easy job.
What do you dislike about the product?
None so far. I'm more than happy to have this tool as part of my daily job.
What problems is the product solving and how is that benefiting you?
When I am about to take calls, UJET is fast as I expected. No lags and meet all the requirements as the tool for my work.
Better communication using this modernized version of UJET making my work even more efficient.
What do you like best about the product?
I like how convenient it is when I'm logging in and its new version makes my work more efficient and making it a better tool as a customer support representative. I highly recommend this tool as one of the best tool in communication in Business processing companies. Overall, It is a great experience using the product so far.
What do you dislike about the product?
None, because it is very convenient for me and very helpful on my work
What problems is the product solving and how is that benefiting you?
It provides a good experience in terms of the easy to use platform where us, customer service representatives loves how convenient it is.
Fantastic UJET
What do you like best about the product?
This is very Customer support-friendly and easy to navigate. I use it daily since it is one of the tools we use to engage most customer
What do you dislike about the product?
No words I can say dislike this UJET that is because this tool works made easily catch the phone calls we receive.
What problems is the product solving and how is that benefiting you?
we are dealing with customers this software or tools helps to answer the concerns of the customer
Excellent and Effective Ujet!
What do you like best about the product?
Since I am a Customer Representative and using this amazing platform. This was very inconvenient to use specially when I have an interaction with my customers it really helps me to provide a efficient and excellent customer service! It also offers a both voice and chat system to manage customers inquiries and concern that is very amazing! My experience on this from the start that I use this was good and one of a kind!
What do you dislike about the product?
I really had a great experience using this platform I just want to say that there is no problem at all that the first time that i used this platform! , This was very effective.
What problems is the product solving and how is that benefiting you?
If there was an customer that wanted a call since ujet has also for a chat there are some customer that was preffered to call that is why they are cotacting us via call and it benefits me to explain and educate the customers on their concern.
Lot of categories.
What do you like best about the product?
Its easy to tap the Holding time pressing button.
There is a lot of categories like when you try out bound call there is a lot of Tab or category that you have to press first before you call and drop the call.
There is a lot of categories like when you try out bound call there is a lot of Tab or category that you have to press first before you call and drop the call.
What do you dislike about the product?
Its hard for me to get a satisfaction survey.
What problems is the product solving and how is that benefiting you?
It gives me a lot of time to rest doing my work.
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