UJET
UJETReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,126 reviews
from
External reviews are not included in the AWS star rating for the product.
UJET REVIEW
What do you like best about the product?
A big help because you can more easily find your status at work and you can see your login time. It will not be difficult and it will make it easier to use and make work easier.
What do you dislike about the product?
Sometimes it logs but you just need to refresh it to be ok again. But overall there is not much problem in using it because it is easier to use and super helpful to us.
What problems is the product solving and how is that benefiting you?
it help me to communicate well with my customers and the line is clear. It is easy to access and it makes me more productive. Also it makes my performance good.
Simple and Efficient
What do you like best about the product?
Tool is very simple and efficient. Management and reporting is easy with the interface.
What do you dislike about the product?
It can be better if we can have sorting on all columns in queue management.
What problems is the product solving and how is that benefiting you?
Queue Management and tracking agent behaviors
Interface qualities and services
What do you like best about the product?
The ease of making my daily reports, the pleasant interface, the speed with which it delivers scheduled reports, the states in which I can see the agents when they change their skills
What do you dislike about the product?
The truth is that there is very little that I don't like about Ujet, I think the main thing is the change from Excel to Googlesheets and the security verification is sometimes difficult to perform
What problems is the product solving and how is that benefiting you?
Entries, exits, breaks, meal, bathroom, interactions, permits, reports, schedules, metrics, statistics of each agent daily, weekly, monthly and annually, while working with us
New Generation Reliable UJET
What do you like best about the product?
UJET is very helpful when it comes to monitoring and extracting reports or data since the tool have it all. Everything you need, UJET is the main tool you can rely on.
What do you dislike about the product?
Nothing to dislike on with the tool since I haven't encountered any issues using UJET. The tool is very reliable and helpful.
What problems is the product solving and how is that benefiting you?
With the help of UJET, I can easily determine agent's auxes, monitor their calls, check data reports with their everyday interaction while on shift and it really helps me a lot since all filters and each tab uses are all in the UJET tool.
Life changing
What do you like best about the product?
It makes my life much easier here at work. It is easy to make outbound calls and the notification that I receive whenever there is an inbound call gives me time to prepare for my opening spiel. Very helpful.
What do you dislike about the product?
Sometimes, there is some internal issues that can be prevented. But these issues are something that does not have any huge impact in my productivity at work so nothing big to worry about.
What problems is the product solving and how is that benefiting you?
It has good interface that makes my calls easier to handle. The auxes available are very useful. It also shows the time on how long I have used each auxes, in that way, it prevents overbreaks and overlunches.
Using Ujet is Amazing!
What do you like best about the product?
Ujet is very convenient to use in our work. It is also helpful in our job because, using this Ujet, we have ways to communicate our customers concerns and issues.
What do you dislike about the product?
So far, I am enjoying the features that Ujet has to offer in our daily work. So as of this moment, I haven't seen anything to dislike about using this. So I'm in love with this Ujet.
What problems is the product solving and how is that benefiting you?
It integrates our chat with every customer's, as well as our punches at breaktime,lunch, meeting,coaching,training and even if we have techinal issue on our monitor
UJET Data
What do you like best about the product?
One notable aspect of UJET that many users appreciate is its omnichannel approach to customer support. UJET seamlessly integrates various communication channels like voice, chat, email, and messaging apps into a unified platform. This consolidation simplifies customer interactions and agent workflows, resulting in a more efficient and cohesive support experience. Additionally, UJET's emphasis on modern features such as AI-powered automation and analytics empowers organizations to deliver personalized, proactive support, ultimately enhancing customer satisfaction and loyalty.
What do you dislike about the product?
While UJET offers a comprehensive suite of features for customer support, some users have noted certain areas for improvement. Common concerns may include the complexity of the platform's setup and configuration, which can be daunting for users unfamiliar with advanced technology solutions. Additionally, there might be occasional issues with system stability or integration compatibility, impacting the smooth operation of customer support processes. However, it's important to note that experiences can vary, and addressing these challenges through ongoing updates and support can further enhance UJET's usability and effectiveness.
What problems is the product solving and how is that benefiting you?
UJET effectively tackles a range of challenges inherent in modern customer support operations, ultimately benefiting users through streamlined processes and improved customer experiences. By providing a unified platform that integrates various communication channels and support tools, UJET simplifies agent workflows, enhances efficiency, and reduces response times. This consolidation enables organizations to deliver more personalized and consistent support across channels, leading to higher customer satisfaction and retention. Additionally, UJET's advanced analytics capabilities empower businesses to gain deeper insights into customer interactions, enabling data-driven decision-making and continuous improvement of support strategies. Overall, UJET's solutions help optimize resource utilization, increase operational efficiency, and ultimately drive business growth through enhanced customer relationships.
User Friendly
What do you like best about the product?
The color coding for each tag is amazing. That makes the Ujet more fun to use. On top of that, the labeling for each tag is well written and easy to understand.
What do you dislike about the product?
None as of this moment. Everything looks good on me. It works everything for everyone for our daily lives.
What problems is the product solving and how is that benefiting you?
Ujet is part of our daily lives in the office. It lets our workforce management see our status accurately and make sure that we sync it to our daily schedules. Awesome as always.
UJET
What do you like best about the product?
What I like about UJET is it is easy to navigate and it can also let us choose of what will be our next status during call especially if it is queueing.
What do you dislike about the product?
What I dislike about UJET is when sometimes, there is an issue or a glitch happened on the UJET and sometimes as well, it is much loading to log in.
What problems is the product solving and how is that benefiting you?
It helps when I cannot pull up the caller's information from the Kustomer and the number on the UJET is somewhat helpful.
Ujet performance
What do you like best about the product?
Ujet shows the complete options needed for work during shift.
What do you dislike about the product?
Ujet normally takes time when logging in
What problems is the product solving and how is that benefiting you?
For punching in before work including breaks and punching out
showing 181 - 190